I have tried to connect it with the WiFi, doesn’t work either. I have contacted SONOS customer service that told me to call my internet provider Spectrum. Which sound weird to me since My internet connection works perfectly well in all other devices in my house.
Best answer by AjTrek1
I purchased it used. It is the play1
I thought that might be the case. Click the link to learn how to perform a Factory Reset to see if that resolves the problem. If not then you'll want to return the speaker or contact Sonos Tech to see what they have to say. If it is defective they most likely will not replace it as an in warranty product; but may offer you a certified refurbished unit at a nominal cost. Let us know the outcome either way. Cheers!
https://support.sonos.com/s/article/1096?language=en_US View original