First time user/buyer, first time poster. Livid at support right now!!!
I’m having a very bad first experience with setting up a Beam. Setting up an account? Cool. Click on a verification email? Cool. Wait, why didn’t it verify? Why is it not seeing the Beam? Why is support going through the same troubleshooting I already did twice? Wait, why is the email verification link already expired under the hour timeline you quoted?
Why is everything broken about this process? Why is your tech insisting on connecting ethernet directly to the router, even though it is connected to a dummy ethernet switch?
Why are you so bad at first impressions? I’m livid, not feeling heard, and think I made a mistake paying more for a Sonos sound bar.