Replaced an existing TV with a new Sony TV and I'm trying to configure the Sony remote to control the volume on a Sonos Playbar. I followed the instructions on the support site (https://support.sonos.com/s/article/3402?language=en_US) but the Sonos doesn't seem to recognize when I press the volume button on the remote.
There are no obstructions to the IR sensor on the Playbar (the Playbar is oriented so that the IR sensor is in the upper right corner) and the remote works with the TV as expected. Any other options to troubleshoot/resolve the problem?
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