Hi there ! I have 3 Sonos One devices, which I can’t use yet, cause I’m facing a weird problem : I reset all devices, in order to make a fresh configuration (someone else was using them before).
I succesfully reset the devices, but I’m unable to connect any music streaming provider service : I tried with YouTube Music and soundcoud (I don’t use any other service), but I have the same error. I use my Samsung Galaxy S10 phone, with updated Sonos app ; all devices are also up-to-date.
I’m asked to connect to enter my credentials, which I do, a confirmation web page is displayed , saying connection was succesful, and I can go back to the app ; but when I switch back to the app, a message saying “there was an error connecting Youtube Music” (same with soundcloud), and I can only end the configuration there.
As bluetooth is obviously not working, and I don’t have Apple devices (so I can’t use Airplay), there’s no plan B here …
I tried to reset the devices, reinstall Sonos app, turn the devices off/on, restart my phone but … same.
What could I do to make this work ?? for now the 3 devices are simply … useless.
Best answer by lordlothar99
Okay I called the support team, and we spent 30min trying to understand the issue. We finally found a way to make the installation work with my phone :
I’m unable to install new services from my phone, but I succesfully did it with my tablet ; so we guessed it’s because the Sonos app is not compatible with the Android version installed on my phone.
Here is my config :
Phone : Samsung S10e (model SM-G970F) ; Android 10 ; everything up to date → error when installing any music provider service
Tablet : Samsung Galaxy tab S3 (model SM-T820) ; Android 9 ; everything up to date → no problem installing music provider services
Once a service has been installed in Sonos app with the tablet, I can see it and use it without any problem on the phone.
My problem is solved :)