I changed out my Orbi mesh router for a Linksys mesh router. I am trying to re-connect my old system to the new wifi network. I have done what the video has said regarding switching networks. I have done a hard restart (holding down the infinity button and then plugging the device in), I have my boost directly connected to my main Fios Router. I have rebooted my Fios Router several times. None of my Sonos items have static IP addresses. I can test via my Fios interface if the device is connected to the network, which it is, and I can ping the device via the Fios interface and I receive no lost packets.
In the app it self, iOS version, I am unable to get to any menus such as the advanced menu, I can only navigate to setting up an existing system or new system. I have tried both setups and nothing has worked.
Any help would be appreciated.
System consists of a Boost, two play 1's, one play 3, one play 5.
Diagnostic Information Confirmation Number: 1555456226
Best answer by Ken_Griffiths
1. Do not cable the Boost to your LAN at this point
2. Power on and Factory reset your Boost once again till you get the setup lights
3. Goto the Sonos App Settings and first of all choose the option to "Add a Boost or Bridge” and choose the option to set it up elsewhere away from the router and follow the prompts on screen to add it to your existing household.
4. When the Boost is setup then and only then can you swap the Boost for the cabled speaker and connect it to your LAN.
5. Move the speaker back to its original wireless location in your home.
It may take a few minutes, but your speakers will reappear in your Sonos App. If necessary (fully) close and reopen the App to refresh what you see on screen.
You now have the basic sonos system up and running and ready to configure once again.