I just delivery of an Arc and my iPhone 12 pro is supposedly not compatible with true play. Is anyone else having this issue?
Best answer by Mark P
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Userlevel 1
Are people getting true play to work now on the iPhone 12 Pro? I just had to do a system reset on my setup and tried to recalibrate using true play on my iPhone 12 Pro and the app goes only part of the way thru and just stops. No errors, just sits there and does nothing.
Userlevel 7
Just exactly what is your complaint and how does it relate to the Sonos sub?
I never would have ordered sub. Consumers were never given the info about the Sonos.
Shame on you, Sonos.
Userlevel 5
+14
Hi Guys.
Welcome, thank you for reaching back to Sonos Community.
Sonos just released a new update few days ago regarding the Trueplay it is now available on the following Apple devices.
- iPhone 12
- iPhone 12 Pro
- iPhone 12 Mini
If you need help with any other information, please be sure to let us know.
Userlevel 7
+21
Yep looks like today’s new Sonos version (12.2.2)has provided Trueplay for iPhone 12. Would be nice to see what else has been fixed or added.
So here we are… almost two MONTHS after the iPhone 12 is publicly announced, and 6 weeks after it started delivering to consumers, and STILL no True Play support or any idea of a timetable for support. A full Arc surround system with the sub and satellites was my first-ever Sonos purchase, but if the company is this clueless about updating support, it will be my last. I’m sorry, but did the iPhone 12 release catch Sonos by surprise? Pro tip: there will be an iPhone 13 sometime around Sept or Oct next year.
It’s out.
So here we are… almost two MONTHS after the iPhone 12 is publicly announced, and 6 weeks after it started delivering to consumers, and STILL no True Play support or any idea of a timetable for support. A full Arc surround system with the sub and satellites was my first-ever Sonos purchase, but if the company is this clueless about updating support, it will be my last. I’m sorry, but did the iPhone 12 release catch Sonos by surprise? Pro tip: there will be an iPhone 13 sometime around Sept or Oct next year.
Yeah, it really sucks that they can’t at least say something about when trueplay wiki be available, it was one of the things I was looking forward to when I went to iPhone from android..
Hi - I have the same issue. Will you make an update available which enables the function on iPhone 12 Pro?
thanks
Same issue with iPhone 12 mini.
Just received a couple of new Sonos One and was not able to TruePlay them.
I’m curious how many more times we will see the message that timeline of new features can’t be shared…
Shame on Sonos. Really.
Same here. IPhone 12 Pro and iPad 8th Gen - both not supported (yet).…
I just finished moving to a new place, and got a brand new Arc. I went to tune the Arc in addition to the half a dozen other Sonos speakers I own, only to find out I cannot do Trueplay because my iPhone 12 Pro Max isn’t supported… needless to say, I am very much looking forward to this update. Thanks.
I just delivery of an Arc and my iPhone 12 pro is supposedly not compatible with true play. Is anyone else having this issue?
Yes play 5’s 1st gen dosnt work properly with iPhone 12 either. Having major problems with it to be honest. Keeps loosing the internet. Not being able to add songs.
Userlevel 5
+14
Hi All.
Welcome, thank you for reaching out to Sonos Community and providing your feedback about the trueplay for iPhone 12.
We don't have a timeline we can share for this feature, but we'll be sure to make an announcement if we have any updates.
If you need help with any other information, please be sure to let us know.
ok, sonos doesnt care so I was able to purchase a homepod mini from apple which i will check next week in my rooms and compare to sonos one… if the difference is not that much i stick to the homepod… i mean the trueplay is not working anyway for me ;-)
I had 2 homepod minis to run on a paired stereo mode..
I received them on day 1 of their release and sold them on day 5..
Not worth it, sound is nowhere near a Sonos hence why I upgraded to two ONEs from my PLAY1
Hi Sonos,
If this trueplay thing is so great, why have you still not added support or at least alerted users of the lack of support for us iPhone 12 users?
The iPhone has been on the market for more than 5 weeks now.. Surely, an update to a newer device running the same iOS software shouldn’t take so long?
Patiently waiting.
ok, sonos doesnt care so I was able to purchase a homepod mini from apple which i will check next week in my rooms and compare to sonos one… if the difference is not that much i stick to the homepod… i mean the trueplay is not working anyway for me ;-)
Hi
Welcome, thank you for reaching out to Sonos Community, I totally understand where you're coming from and I’m here to help.
Hmmm.. since iPhone 12 has been released recently not 100% sure if the true play is not yet available on this phone.
So far some product of iPhones are still not available with true play like:
- iPod touch (7th generation)
- iPad Pro 12.9" (4th generation)
- iPad Pro 11" (2nd generation)
- iPhone SE (2nd generation)
Some iPhone 12 users in the community might provide their own opinion about this.
If you need help with any other information, please be sure to let us know.
It doesn’t work with my iPad Pro 12.9 4th generation either
Even though the iPhone 11 is supported a lot of users have been truplaying using an iPhone 6-7 for the ARC as the iPhone 11mic seems to produce bad results when doing it. I have done both and found the iPhone 7 makes the ARC sound better.
Userlevel 5
+14
Hi
Welcome, thank you for reaching out to Sonos Community, I totally understand where you're coming from and I’m here to help.
I'll submit again and follow up on this feature request to our development team. We don't have a timeline we can share for this feature, but we'll be sure to make an announcement if we have any updates
If you need help with any other information, please be sure to let us know.
guys its really ridiculous that we cannot use any trueplsy feature because we are owning an ipad pro, iphone se and iphone 12 pro… for iphone 12, ok its a new device but ipad pro and iphone se? they are out for months… I was planing to buy more sonos speakers for my flat but at the moment I just hope that the new homepod mini has almost the sound quality of the sonos one so I can change to homepod asap. it will be much more likely that spotify will be available for the mini than you making true play available for the apple devices.
This is exactly what I mean.
but when I opened a topic about this problem, people started telling me I should borrow a older iPhone to fix this. And they don’t know why I opened a topic about this problem.
I don’t know why I have too solve the problem, but not Sonos.
mom not the only one who is using the latest apple products.
Sonos should have fixed this issue at least for the iPad Pro.
rhis was is long enough for seal now.
guys its really ridiculous that we cannot use any trueplsy feature because we are owning an ipad pro, iphone se and iphone 12 pro… for iphone 12, ok its a new device but ipad pro and iphone se? they are out for months… I was planing to buy more sonos speakers for my flat but at the moment I just hope that the new homepod mini has almost the sound quality of the sonos one so I can change to homepod asap. it will be much more likely that spotify will be available for the mini than you making true play available for the apple devices.
The iPhone 12 is brand-new. It takes a while for Sonos to gather the necessary calibration data from a sample range of devices (cf. the SE 2nd gen in that list).
Jeez people, if Trueplay was so important, why didn’t you do it last week with your old phone?
Because, in nu case, i had to reinstall everything after a bug Thatcher could bot be diezelfde otherwise than start over.
mand de iPad Pro released in March 2020.
this is a while ago and even then the same messag appeared will be available soon.
mand now it’s November and it is still not available.
this should not be the customers problem but Sonos should have fixed this.
they wher capable making the new Sonos app V2 so they have fixed the problem with the iPad Pro at the same time.
that’s why it’s important why it’s stil not fixed.
where talking about a expensive system, not something that’s purchased at a action store or something like that.
Userlevel 6
+12
If only Apple would share their hardware with third party companies like Sonos in advance.
I think that's a ridiculous statement because Apple, but on the other hand I do agree that we can't expect Sonos to support brand new devices right away. But looking at the list provided above it's months and years and some still aren't supported. So this really is a sonos issue for them to correct by either supporting new devices in a timely manner or communicating with their customers if they have no plans (or can't afford) to support new devices.
If only Apple would share their hardware with third party companies like Sonos in advance.
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