Trouble connecting the Connect:Amp

  • 26 February 2019
  • 2 replies
  • 110 views

I have the Playbar and it’s working, but I can’t connect my new Connect:Amp to the network. At this time I have the network connected to the Connect: Amp via the supplied Ethernet cable

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2 replies

Userlevel 4
Badge +11
I think you may need to add a few more clues as to what your problem is - what stages have you done, what the Connect Amp is/isn't doing etc.
I had gone through all the steps as directed by the app. I called customer support, they recommended power cycling my cable router. It worked. The Connect:Amp connected to the Wi-Fi network, and I was able to complete the setup using the app 😃 who would have thought a router hard reboot would work? But everything is good now.