Surround Speakers Fail to Connect at 4th and Inches

  • 25 April 2018
  • 1 reply

After multiple factory resets and attempting what I believe to be every permutation of setup possible, I'm unable to get two Play:1 speakers to successfully connect to a Playbar and complete the setup process. All devices (playbar, left surround, right surround) work independently of each other when configured using the Sonos controller and provided a source (e.g., music). The Play:1 devices will successfully connect to the controller and play music, but the moment you choose to bond them with the Playbar to create a theater surround solution they fail.

Here's a recap:
* The Playbar is connected wirelessly without issue
* The Left Surround successfully connects (wirelessly) to the playbar
* The Right surround successfully connects (wirelessly) to the playbar
* In the final step when the controller says it's working to get all devices communicating together, it fails and provides a "Setup Error" message.

Starting to get concerned there's a problem with the playbar.

Thanks for any help you can provide.

- Josh

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1 reply

Userlevel 7
Hi jsadams

You can submit a diagnostic and post the reference ID in this forum and let a Sonos staff member investigate your issue. Out of curiosity have you tried deleting the Sonos App, resetting your router, reinstalling the Sonos App (let it update) and trying setup? Also, are you using any range extenders, Mesh network like Google Mesh or whole house networking via electrical wiring? Let us know. Cheers!