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Sub Wont Connect to Arc

  • 2 January 2022
  • 5 replies
  • 474 views
C

I’m trying to connect my Sub to an Arc and it’s not working. Been through other threads and troubleshooting steps (rebooting router, factory resets, connect via Ethernet, etc) without success. Summited a diagnostic (845368739) hoping to get some assistance. 
 

As some background the sub was connected and working for a week with a new Arc. (It had been working for a year prior with a playbar.)  At some point last week sound stopped coming from the sub, which led to the attempts to get it working again with the arc. Wi-Fi is enabled on the sub and arc and they’re 4ft apart when I try to connect. 
 

please let me know any additional info needed. 

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Best answer by AjTrek1 2 January 2022, 17:17

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5 replies

Ken_Griffiths

As you have already done ‘factory resets’ and the devices are 4 feet apart and you’ve tried them wired/unwired and checked their radios are ‘on’ etc. My thoughts are to perhaps just get straight in touch with Sonos Support and chat to them direct via this LINK.

C

Thanks Ken, yes, I’ve tried wired/unwired and verified that wifi is on (assuming that’s what you mean by radio?). I’ll chat/talk with them when they’re open tomorrow and hopefully they can find something. 

AjTrek1
Userlevel 7

One more possibility.

As you have directed all your efforts toward the sub (at least to my understanding) why not look at the Arc? Maybe a reboot…disconnect Arc from TV and then power…then reconnect Arc. to power and then TV… may establish connection with Sub. JAT 🤔

Note: Last resort would be a factory reset of Arc. Know that factory resets will erase any trouble shooting data that may be useful to Sonos tech support. 

@Ken_Griffiths, I took back my “Like” on your comment since you already have 105. LOL :slight_smile: . Great job as usual Ken!!!

Together Everyone Achieves More = T.E.A.M.
C

Great idea, will try working with the arc and see if a reboot or some other tweaks may help get the sun connected.

C

Sure enough rebooting the Arc resolved the problem. The sub connected and started working on the first try. Thanks to both of you for helping resolve the issue!

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