Question

Sonos won't work after computer reformat

  • 13 August 2019
  • 3 replies
  • 43 views

  • Contributor I
  • 0 replies
Hi, everyone. My Sonos won't work after reformatting my computer. Everything looks normal, the software is on, the rooms are there on the software, and the songs have been populated, but Sonos won't recognize my drive. I'm asking here because I can't get anyone who speaks English on the phone! Any advice would be appreciated.

3 replies

Userlevel 7
Badge +22
Have you made sure no firewall issue. https://support.sonos.com/s/article/688?language=en_US&utm_medium=firewall&utm_source=cr-care&utm_content=english-cr-care-firewall

What country are you in - as sonos has English support in US and throughout Europe. It is a United States company.
Userlevel 7
Badge +22
Hi SCC

What error message are you seeing (if any)?
Userlevel 5
Badge +10
When you reformatted the computer, did you change the computer name or the path to your music library? Try entering the location of the music folder again in Manage Music Library, and/or do an Update Index Library Now.

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