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Sonos Roam - SET UP SUCKS!

  • 17 June 2022
  • 4 replies
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I’m a bit frustrated once again with Sonos. The setting up process for nearly every device is completely annoying. Well, the Sonos “ROAM” is the worst one yet. I bought this product for nearly $200 on the road hoping to have great sound while in my hotel room… which will be another two weeks. Got back to the hotel and come to find I CAN’T use this Bluetooth out the box. Sonos wants you to hook it up to your “private” network AT HOME. I’m not at home. I SHOULD be able to use this out of the box with blue tooth connection. It a total scam to advertise the way you do. The box should say - “can be bluetooth once connected to your home network”. I then would have saved my money.

This type of run around is SO unnecessary. I’m once again SUPER frustrated at the companies policy to use what I should clearly own. The reality is, I don’t own this product until I connect back home 2,000 miles away. 

Any help here?

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Best answer by Ken_Griffiths 18 June 2022, 01:17

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Userlevel 7

You could try to set up the Roam by connecting to your hotel’s Wi-Fi or connecting to another device set up as a hotspot. If this isn’t possible, then you just have to wait until you get home. Or return the Roam and get a different Bluetooth speaker.

FYI… setting up all of my 10 Sonos devices has been quite easy.

I bought the roam at a Cosco along the journey… a return is not possible at this point. Also, the Sonos we set up in our office required an IT member… and two days time. FYI

I bought the roam at a Cosco along the journey… a return is not possible at this point. Also, the Sonos we set up in our office required an IT member… and two days time. FYI

And yet my young grandson set up his new Sonos Roam in less than ten minutes, whilst away from Home, using my iPhone (mobile hotspot). 

He attached his new iPhone to my mobile Hotspot (we didn’t have WiFi nearby at the camp site), he opened the S2 App, which he got from the Apple Store and setup/registered the Roam. 

I seem to recall he had to do a quick firmware update, which downloaded quickly over a 4G mobile network connection, but then away he went with it Bluetooth-paired to his own iPhone. 

I don’t think anyone really needs a member from IT to sort these things, we certainly didn’t have one to hand. 

It’s probably more about the case of knowing what you actually needed to do to setup/register the speaker, which is even easier if you do have a home WiFi network to hand as ‘clearly’ mentioned in the Sonos System Requirements .. we were camping at the time and had to improvise, but it took minutes, not hours, or days.

Sonos System Requirements:

https://support.sonos.com/s/article/126

Userlevel 7
Badge +17

You bought a device without thinking, yet seem to be able to look far enough into the Sonos soft- and hardware to say that having to set up a wifi/bluetooth speaker that can form part of a multiroom system via wifi is “SO unnecessary”?

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