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Sonos Play 5 cannot connect on HomeKit

  • 22 February 2021
  • 8 replies
  • 56 views

Hi guys. I’m unable to add my Sonos play 5 (v2) to Home app or Sonos app. I’m tried resetting so many times and always errors. 

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Best answer by GuitarSuperstar 23 February 2021, 07:38

I would try the phone number listed for Singapore - 800-852-6105

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8 replies

Userlevel 6
Badge +17

Have you tried rebooting your router? Can you connect the Play:5 to your router with an ethernet cable?

I’ll explain you in details, I didn’t use play5 more than a month. Unable to connect AirPlay when I use Spotify yesterday on iPhone.. So I tried to reset on play5, router and my phone as well. I used Sonos V2 app. Showing unexpected error occur when I add play5 on Sonos app. Not showing play5 when I add accessories on apple HomeKit. Same error when I plug Ethernet cable. 

Please see attached screenshot for the errors. 

 

Userlevel 6
Badge +17

I think you need to contact Sonos Support: https://support.sonos.com/s/?language=en_US

BTW, what model is your router?

Router is huawei and wifi is Nokia 

How to contact sonos support? I'm live in Singapore. There is no clear info to contact support. I saw support line ph number and their ceo email address. I'm not sure is it a good idea to email ceo. Will he entertain my emails? 😬

Userlevel 6
Badge +17

I would try the phone number listed for Singapore - 800-852-6105

Sure mate. Really appreciate your help. Thank you

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