Question

Sonos app and sky q

  • 13 January 2021
  • 1 reply
  • 29 views

My app can’t find Sonos since sky q was installed unless I stand next to the router. I’ve tried lots of things and hours talking to sky/on sky forums. Alexa can still find the Sonos system but sometimes we’d prefer to use the app 


1 reply

Userlevel 5
Badge +15

Hi @Yzzil,

Thanks for reaching out and welcome to the community! Let me check it for you.

Is this happening on a specific controller? (Android or iOS)

If you have multiple controllers, have you tried using a different one and see if the issue occurs?

To check some data from your system, please send in a diagnostic report through the Sonos app when it is connected and another one when it can’t connect/find the Sonos system, and reply with the confirmation numbers. I'd start by reviewing your system and see if there’s anything causing this issue.

 

Looking forward to hearing from you soon.

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