Sonos Account: No way!



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Once again, YOU HAVE ALWAYS HAD A SONOS ACCOUNT!!!!! You could not set up Sonos without one!!

And please! Please! Please! Return the product. Buy a radio. Or better yet, two tin cans and a string. ;)


No, I was able to setup the products without an account. And it is stated, that there will be a day, when it might not work without an account. Now I am forced ... and yes, I would like to give the speakers back BUT I have not received an offer from Sonos to get my money back ... so I still hope that offer will be provided
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Maybe, when I have more time , I will enable the ssh access and re-configure the Sonos software on the speakers to use no account
You clearly have scant idea of the security Sonos employs to prevent unauthorised console access.

I had room camera from Withings that also has had an undocumented SSH port

... which is completely irrelevant.

Maybe for Sonos, it is just an example that some people think they could do it much better and at the end they fail. And it is not needed: data could be read out, in case I have a trouble and I connect to Sonos. Not their speakers connect every time to them ... hey, why ?


No, I was able to setup the products without an account. And it is stated, that there will be a day, when it might not work without an account. Now I am forced ... and yes, I would like to give the speakers back BUT I have not received an offer from Sonos to get my money back ... so I still hope that offer will be provided


No. No you weren't. Your Sonos cannot function without an account. Now maybe an installer created it for you, but there was an account set up.

PS - If you do not have a Sonos account, how are you even posting here? :?
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No. No you weren't. Your Sonos cannot function without an account. Now maybe an installer created it for you, but there was an account set up.

PS - If you do not have a Sonos account, how are you even posting here? :?


In the past they have functioned without asking me for that account. Now they want this account. And this account is a different account to post it .

Anyhow, I would be happy to give all Sonos equipment back to Sonos, when they give me the money back as I am dissatisfied about their changes ....


In the past they have functioned without asking me for that account. Now they want this account. And this account is a different account to post it .

Anyhow, I would be happy to give all Sonos equipment back to Sonos, when they give me the money back as I am dissatisfied about their changes ....


See, so you did have an account, and they are now asking you to authenticate your account FOR YOUR OWN PROTECTION!!!!! So much for "I was able to setup the products without an account".

Sell it on e-Bay. You aren't going to get your money back if it is outside the 45 day return policy.
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See, so you did have an account, and they are now asking you to authenticate your account FOR YOUR OWN PROTECTION!!!!!

Sell it on e-Bay. You aren't going to get your money back if it is outside the 45 day return policy.

It is a total different story if I have one account for a community to ask questions or one that is used by a system to authenticate.


When I sell them on eBay, I will not get enough money back and will make a loss - why shall I do this when Sonos has just made them unusable for me. And BTW: this thread was not started by me - you see that other customers are also unhappy. Do you want to buy them for the new price ? With that data privacy and connection requests not printed on the packaging ?

When I sell them on eBay, I will not get enough money back and will make a loss - why shall I do this when Sonos has just made them unusable for me. And BTW: this thread was not started by me - you see that other customers are also unhappy. Do you want to buy them for the new price ? With that data privacy and connection requests not printed on the packaging ?


I'm done arguing, except to say you could not be more wrong about the situation. Do some research.
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When I sell them on eBay, I will not get enough money back and will make a loss - why shall I do this when Sonos has just made them unusable for me. And BTW: this thread was not started by me - you see that other customers are also unhappy. Do you want to buy them for the new price ? With that data privacy and connection requests not printed on the packaging ?


I'm done arguing, except to say you could not be more wrong about the situation. Do some research.


Haha, when it comes to the ground to take the speakers back you are also not willing to pay for them ...
There is no matter of argument when a customer is not happy with the changed position of a company. Clearly Sonos try to change as nowadays a lot of other computers are on the market - now also Apple with their "homepott" and again a SIri connection that doesn't work well in Germany)

So I still hope that Sonos will offer to take my equipment back and I really can't recommend Sonos any longer ( sound is still good, but the SW ... it's a shame)
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... Once again, YOU HAVE ALWAYS HAD A SONOS ACCOUNT!!!!! You could not set up Sonos without one!!
And please! Please! Please! Return the product. Buy a radio. Or better yet, two tin cans and a string.


... Your Sonos cannot function without an account. Now maybe an installer created it for you, but there was an account set up.
PS - If you do not have a Sonos account, how are you even posting here? :?


To post here, no Sonos account is required, any burner mail will do to register.

Are your other arguments as "well informed" as this one? Just by repeating them in all caps all over this forum they won't become more true.

Sonos seems to have smelled the money that comes from data harvesting. I have no time to read and then try and trust the fine print in their privacy policy. Time to find another media streamer.
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As a victim of a home robbery, I appreciate the value of registering my electronics with an account. My registration of my devices was instrumental in catching the baddies.
Sure I understand that for the first time use and maybe often also you get a warranty extension for that account. But it is different when I want to use a speaker system, that this speaker system wants an account. In the past I was often laughing, when people needed to boot there desktop calculator instead of just turn it on.
So I don't like the way in which Sonos is developing their Software and I only ask them to take back their stuff and give me the money back OR give me the old SW ( at least it is my decision )
And they also clearly state in there Licence that you have to make all true answers. So a fake-account is not the solution as it breaks the licence.
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PS - If you do not have a Sonos account, how are you even posting here?
A burner account still counts as registration. So an account was required.

To post in this forum, you can just register with a burner mail, without ever having bought a single Sonos system.

A Sonos forum account is not the same as the account Sonos established to track their hardware customers.

Why jgatie and others keep trying to make the point that this is a "normal thing" and point to the forum account to make it sound normal is beyond me.

The Sonos HW registration is about data harvesting, and I want no part of that. I am extremely disappointed and concerned that HW I bought almost 10 years ago is now being used to pressure me into letting them track me personally.
You can opt out of "data harvesting", which will limit Sonos to "harvesting" only that which is necessary to operate and/or diagnose your system. This will prevent them from collecting the following:

Performance Information. This includes things like temperature of your Product, Wi-Fi information such as signal strength, what music services you have connected to your Sonos system (including, for some services, your login username – but not password – for such service), information about how often you use the Sonos app versus another control mechanism, flow of interactions within the Sonos app, how often you use the physical controls on the unit, and location data when the Sonos app is in use, and duration of Sonos Product use.

Activity Information. This includes duration of music service use, Product or room grouping information; command information such as play, pause, change volume, or skip tracks; information about track, playlist, or station container data; and Sonos playlist or Sonos favorites information; each correlated to individual Sonos Products.

If that is not sufficient enough to allay your fears, then there is always e-Bay.

And yes, this is a normal thing. Sonos has been doing this since day one, whether you knew it or not. You could not have set up your system without an account. The only reason this has come to light is they now require you to affirm your account information because of security issues they have set in place to protect you. So you can thank Sonos for alerting you to the fact you can now request a deletion of all data collected up to now, and prevent it from being collected in the future. Don't believe me? Go here and log into the account your system is registered to:

https://www.sonos.com/myaccount/mydata/
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You can opt out of "data harvesting", which will limit Sonos to "harvesting" only that which is necessary to operate and/or diagnose your system.
"Harvesting" - as in data harvesting. A company that constantly expands the personalization of the data it tracks looses customer trust. I bought a music streamer, and will not have it converted after the fact into a machine I need to log into. Not to mention that after not switching it on for 2 weeks there is now a guarantee to have to update the thing. And this last time with a "you require an account to use it".

If that is not sufficient enough to allay your fears, then there is always e-Bay.
Of course...
"looses"

It's always "looses".

I give up. :8
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If that is not sufficient enough to allay your fears, then there is always e-Bay.

You know, the problem - beside all th data collection that is increased by Sonos, that they change the firmware not only for security, they also change the way how to handle it. It would be the same , if your car dealer tells you after 3 yrs, that now you can't just use the car. You need to come every day to him to get a key to enter the car. And BTW tell the dealer where you want to drive. Would you do that ?
And now your car dealer tells you: ok, when you don't accept this, you won't be able to use the car. And we will not take it back - ok we did the change, but we don't want to take it back - sell it somewhere in the bay. Ah, now , when people know that you have old equipment and that Sonos want's to get more data - do you think the price is high ?
So with the firmware update Sonos tries to obsolete my products, they don't give me an opt-out ( no account , or old firmware ) - of course I am angry about this behaviour. And does Sonos care about their former customer ? Until now: a clear no !

If that is not sufficient enough to allay your fears, then there is always e-Bay.

You know, the problem - beside all th data collection that is increased by Sonos, that they change the firmware not only for security, they also change the way how to handle it. It would be the same , if your car dealer tells you after 3 yrs, that now you can't just use the car. You need to come every day to him to get a key to enter the car. And BTW tell the dealer where you want to drive. Would you do that ?


Well actually, I don't have a problem with providing proof of insurance every time I go to get an oil change or some sort of maintenance done. It's particularly good if I were to add an upgrade of any sort to my car. As far as tracking my location, this is exactly what Google, Apple (I think) and other GPS service does.


And now your car dealer tells you: ok, when you don't accept this, you won't be able to use the car.


Not really a good comparison as Sonos doesn't disable anyone's system except where they don't have matching versions between controller and hardware. And yes, if the ABS brakes on my car didn't match the car's firmware to control the brakes, I absolutely would want them to disable my car.


And we will not take it back - ok we did the change, but we don't want to take it back - sell it somewhere in the bay. Ah, now , when people know that you have old equipment and that Sonos want's to get more data - do you think the price is high ?


Your theory isn't matching reality here as used prices haven't dropped with the change in privacy policy. And Sonos does provide a warranty and actually tends to give discounted replacement prices if a product fails after warranty. Changes to the free software/firmware, no, doesn't tend to warrant a buyback.


So with the firmware update Sonos tries to obsolete my products, they don't give me an opt-out ( no account , or old firmware ) - of course I am angry about this behaviour. And does Sonos care about their former customer ? Until now: a clear no !


I don't know how to respond to this. I get the desire to have your product never change, and indeed, many if not most products work that way. Sonos doesn't, because it's operating in a space that's always changing. They could have gone with lines of products, but that would have increased costs, probably would have required them to charge maintenance fees, and would mean you couldn't add new speakers to your original system. They choose the strategy that would get the most out of their products, keep them relevant longer and a cheaper cost to customers, and appeal to the vast majority of customers.
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A) Sonos has always required registering with an account.
There is a huge difference between a system registering a HW ID, and a system that asks for a name and a mail. And cripples the hardware if that is not provided.

C) The only reason people are wailing about this is Sonos now requires authentication, ... This is for their protection, yet they still wail on.
Personal authentication does not provide any added security. This is just a made up reason to get to users' identities for data harvesting.
If Sonos are so serious about security, they could just provide automated painless firmware updates like any good router company. Cisco never asked me for my mail.
And patiently explaining such a concern is not wailing.


Funny, you are totally lying about the authentication that the other guy is asking for. Shame on you.


Uhh, no I'm not. He originally asked for authentication to help with his unruly kids, but by his 3rd post in the thread, he piggybacked that onto security issues.

Read the entire thread here:

https://en.community.sonos.com/controllers-software-228995/speaker-password-feature-needed-asap-6811241/index1.html

And I see you are still snipping away at things which don't fit your narrative, huh? Tried that link to your data yet? What's the "Owner Since" entry say?
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You know, there is still not an opt-out from the data collection. So if you think the account is only for security, why do they collect the songs I am hearing ? I ask the support , and the only answer I get is :

If you ask to delete the data, your speaker will no longer work.

They don't make a difference between security data and customer privacy data. And of course they don't make an offer to take back the speakers after they now changed the rules. I still hope that somebody ( like a data privacy protector ) will open go to court and claim that Sonos is not following EU law. There should be a possibility to opt out or to get money back.
You know, there is still not an opt-out from the data collection. [...]
Go to the Advanced Settings in the Sonos Controller. There you can opt out of My data.
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You know, there is still not an opt-out from the data collection. [...]
Go to the Advanced Settings in the Sonos Controller. There you can opt out of My data.

Thanks, yes and Sonos still collects some data, which I can't control.
BTW: the same with NTP - it is not possible to define a server address ; but that is a different security story

Oooh, a dare! I cannot resist! Let's see. [clickity clak] - there it is: "You do not have any Sonos products registered to this account"

And I never had any other account linked to an email.


Try going to Settings > Account Settings. Use the account listed there.



As you may notice, I also snipped a lot of text off of this answer. A wise person once told me not to try and match the length of responses of people with >17300 posts..


How convenient!

Also, picking on one's post count? How droll (not to mention unoriginal). :8
And you signed a License Agreement with the proviso that it is subject to change.

And once again, YOU CAN TURN OFF THE COLLECTION OF PERSONAL DATA!!! This includes system usage and temperature data. Besides, the temperature data is only used in a voluntary diagnostic.

I cannot stress this enough: READ THE PRIVACY POLICY!!!!

Any other questions?
Here Blurb, since you obviously haven't read it, you can opt out of collection of the following (notice it includes the very things you are worried about);

Performance Information. This includes things like temperature of your Product, Wi-Fi information such as signal strength, what music services you have connected to your Sonos system (including, for some services, your login username – but not password – for such service), information about how often you use the Sonos app versus another control mechanism, flow of interactions within the Sonos app, how often you use the physical controls on the unit, and location data when the Sonos app is in use, and duration of Sonos Product use.

Activity Information. This includes duration of music service use, Product or room grouping information; command information such as play, pause, change volume, or skip tracks; information about track, playlist, or station container data; and Sonos playlist or Sonos favorites information; each correlated to individual Sonos Products.

You can also request they delete all of this data they have collected so far. You know, from that account you never had but you really did?
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It might be, that the first time I used them, I accepted ( I never signed it ) an EULA for the usage of Sonos. At that time it was ok, but now they changed it and I was not able to stop the upgrade to prevent the new EULA. So it would be much better, when I would have had a choice to accept the new T's&C's or keep the old Software.
And of course do they still collect personal data: as explained a) it is not needed to send technical data out of my zone, b) also the technical data collect personal data: ID and what kind of music stream I am using etc. There is no opt out of this called functional data - why the hell do they need to know which stream I am using ?