Sonos Account: No way!



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I am a little confused here; I have updated to version 9 with no registration action on my part. I bought my last unit in 2014, and I can't recall what exactly I did for registration then. I do have an account with Sonos linked to my email address, and I find it very useful because ALL my support ticket email conversations from day 1 back in 2011 are accessible there and are often useful for troubleshooting when needed.

Would it not be similar to all in the sense that no one that has used Sonos for many years will need to do anything more just for version 9?
No. Long time Sonos customer. Never a requirement to register until today. [...]
You probably forgot, that's all.
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No. Long time Sonos customer. Never a requirement to register until today. Only the most recent update has forced this. Plus it rejects all known "burner" email account sites. :-(

I agree completely with the original poster.

Hey if you're happy having a "relationship" with a corporation go ahead. But Sonos is retroactively changing the terms of the agreement in the original sale transaction. And for some people (including me) that is simple wrong.

I can't speak for a decade ago, as my first speaker was purchased in 2012... but I know that 6 years ago, I had to register for a Sonos account as part of my first-time system setup. This account enabled Sonos to present to me only the music services available in my region of the world, as well as facilitated registration of new devices as they were added to my system. I will admit that at that time, when I added additional speakers to my system, I was not required to login each time, as one is required to do now... but Sonos' back-end systems have changed over time and now each speaker requires a token for your account to enable the various cloud functions that are now available, thus requiring the login when you add a new speaker. And with version 9.0 of Sonos' software, they are making sure that all speakers have these account tokens (if they didn't already) by requiring a login to perform the update.

But your Sonos speaker is still a speaker... it still plays music... it still plays from a local music library, and is still completely functional in playing from a local music library AFTER the [new] setup procedure has been completed, even if your Sonos devices maintain no further internet connectivity after that setup procedure.
I find it very useful because ALL my support ticket email conversations from day 1 back in 2011 are accessible there and are often useful for troubleshooting when needed.

Digressing a little:
By an unfortunate coincidence, I had to invoke Sonos Support today and while doing so, I was not able to see the above referred data base/history of my past tickets. Am I doing something wrong or has Sonos withdrawn this useful feature?
PS: I have opened a new thread for this, so please ignore this post.
I never registered my device either. I am now being asked to register before I can get anymore updates.
What does "Create Date" say?

That should settle a lot of arguments 😃
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I never registered my device either. I am now being asked to register before I can get anymore updates.
What does "Create Date" say?

That should settle a lot of arguments :D

That will only work if they're using the same Sonos account on these forums that they used when they registered their first Sonos device.

And some people may not have registered their first Sonos device, they may have had an installer that registered it for them. Which is all the more reason to be wanting to do this, so you control your own Sonos devices, instead of someone else.
@Mike, Never mind him/her.

https://en.community.sonos.com/setting-up-sonos-228990/latest-update-requires-a-sonos-account-please-knock-it-off-6809518/index1.html#post16254274
Yeah, we shall see.

Yes I think they mean the facebook that leaked millions and millions of user data to third parties to exploit. Yes that one that didn't give a flying took about any fines or FTC. The one with the privacy policy that wilk likely actually allow them to escape fines. Seems your Facebook example isn't really helping whatever point it is you are trying to make.


Yes and no. Facebook, Google, etc can afford to deal with the effects of breaking privacy policy. Armies of lawyers and lobbyists and customers absolutely dependent on them for social life, news, and self esteem in some cases. Sonos can't afford that.
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I bought my first Sonos ZP80 around 2010. Even still have the little CR200 touchscreen controller. Then added a Play5. No account, mail yaddayadda required ever. Won't happen ever.
I use the system to play digital files from my local storage. No Alexa-Spotify-newest-gimmick-here needed.
From all I'm reading I now have to try and not update. Will stick to the PC controller app before version 9. Dropped the Android because it was get an account or else. If Sonos finds a ways to cripple my hardware unless I get an account, it'll be bye bye.
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And I know that Sonos doesn't sell any data generated by my system, LOL at the beginning Sonos was without account, without collecting data. Do you really believe they will not change this Data Privacy Policy, in case they could earn a dollar with the data ?
And I know that Sonos doesn't sell any data generated by my system, LOL at the beginning Sonos was without account, without collecting data. Do you really believe they will not change this Data Privacy Policy, in case they could earn a dollar with the data ?

If they change the policy, they become liable because they have stated this:

When it comes to using your information, our principles are simple. We will be transparent about what data we’re collecting and why. We will protect your data as though it is sacred. And we will not sell your data. We’ve never sold it before, and we won’t sell it in the future.


https://blog.sonos.com/en/sonos-privacy/

In the US, statements such as these fall under the auspices of the FTC, and are enforced by that agency. Companies have been fined millions of dollars for unfair or deceptive practices in regards to customer data.
And I know that Sonos doesn't sell any data generated by my system, LOL at the beginning Sonos was without account, without collecting data. Do you really believe they will not change this Data Privacy Policy, in case they could earn a dollar with the data ?

Sonos can't afford to break their own privacy policy. The loss in customers, the lawsuits, and probably drop in stock would surely not be worth the dollar for data. Google and Facebook and such are different cases, as customers are absolutely dependent on them, they have tons of lawyers, and there data is surely worth a lot more than Sonos data.

Would Sonos ever change their privacy policy? Maybe. But that would prevent a lawsuit only. It wouldn't stop a loss in customers and drop in stock. Still not worth the dollar.
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They already have changed a data privacy as they introduced their account for Sonos - which is their try to connect more data. It is a big laugh when they say: " ... to prevent to login in your system ... " as they would be able to do so in the apps instead of an account. No, I believe , that they want to collect more data and they already have announced that as in EU after May they have to do so ( otherwise they have to pay x% of their revenues ). So I still hope that somebody finds a hack to patch the software to get rid of that part. At the end it is a simple Linux system on the speaker ...
So I still hope that somebody finds a hack to patch the software to get rid of that part.
A preposterous suggestion. If that were possible everyone would have a whole lot more to worry about than a few items of personal information which Sonos have sworn to protect. The entire system security would immediately be compromised.
They already have changed a data privacy as they introduced their account for Sonos - which is their try to connect more data.


Of course. I meant change In the future in a way that would allow them to sell data.

It is a big laugh when they say: " ... to prevent to login in your system ... " as they would be able to do so in the apps instead of an account.


The apps is a controller. There are numerous ways to access the speaker without using the apps. So app security wouldn't secure the speaker.


No, I believe , that they want to collect more data and they already have announced that as in EU after May they have to do so ( otherwise they have to pay x% of their revenues ).


Not familiar with EU policies. Sounds more like an issue with the EU than with Sonos, but again I know nothing about that.


So I still hope that somebody finds a hack to patch the software to get rid of that part. At the end it is a simple Linux system on the speaker ...


So you don't trust Sonos, but you do trust a hack? What kind of privacy policy protects you once you've hacked your own Speakers?
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So I still hope that somebody finds a hack to patch the software to get rid of that part.
A preposterous suggestion. If that were possible everyone would have a whole lot more to worry about than a few items of personal information which Sonos have sworn to protect. The entire system security would immediately be compromised.

LOL - Have you seen that they make callbacks to http://www.tencent.com and others in their source ? I just verified again - now the status page is a lot reduced - and again , that has nothing to do with the account. An account is not needed to make the speakers safe !
It is just their business model now to collect more data ... and I just wanted good speakers - nothing more. Sorry Sonos is no longer a company that I would support. My customer satisfaction is clearly now really down as they change the rules after sales.
Have you seen that they make callbacks to http://www.tencent.com and others in their source ?
To imagine that you would have access to Sonos source code is surely to descend into the world of fantasy.
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Have you seen that they make callbacks to http://www.tencent.com and others in their source ?
To imagine that you would have access to Sonos source code is surely to descend into the world of fantasy.

I would not see that: other companies are doing very well with Opensource software - if the software is open, everybody could verify what the softwqaare will do. The data like temperature etc that Sonos is collecting is really not needed - maybe they want to create a new weather channel. Anyhow, for the time being , I will blacklist the sono server to prevent this type of data collection. Maybe, when I have more time , I will enable the ssh access and re-configure the Sonos software on the speakers to use no account
Maybe, when I have more time , I will enable the ssh access and re-configure the Sonos software on the speakers to use no account
You clearly have scant idea of the security Sonos employs to prevent unauthorised console access.

I would not see that: other companies are doing very well with Opensource software - if the software is open, everybody could verify what the softwqaare will do. The data like temperature etc that Sonos is collecting is really not needed - maybe they want to create a new weather channel.


That is the temperature of the device, not the room or outside temp. (Good grief, I can't believe I have to explain that :8)

Data like that is collected when you voluntarily submit a diagnostic, and is most certainly necessary if you wish Sonos to fulfill their commitment to support their devices. For instance, a Connect:Amp can go into fault mode due to a short or overheating. Wouldn't you want Sonos to know it was the latter rather than the former, so you wouldn't need to rewire your entire system to find a short?


Anyhow, for the time being. Maybe, when I have more time , I will enable the ssh access and re-configure the Sonos software on the speakers to use no account

Yeah, good luck with that. Let us know how it goes. :8
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Or views the Privacy Policy in its entirety here:

https://www.sonos.com/en-us/legal/privacy

It is all there in black and white if you wish to read it.


You know: Sonos sells their product also here in EU. So I don't care about US legal privacy. I want that they stat the EU privacy rules ... and they do and have stated how many data they are collecting, which has nothing to do with a "speaker"
That is a reason, why I want to return the products and get my money back.
Sonos has changed the rules post sales - it is like changing the rules in the middle of a game - who would like to participate such a game ?
I also don't need all the Alexis , Siris etc. they anyhow have much difficulties to understand German - so I don't want this type of SW on my products at home. Just give me back my SW that was former on the speakers without an account or take back the products and give me my money back ...
Once again, YOU HAVE ALWAYS HAD A SONOS ACCOUNT!!!!! You could not set up Sonos without one!!

And please! Please! Please! Return the product. Buy a radio. Or better yet, two tin cans and a string. 😉
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Maybe, when I have more time , I will enable the ssh access and re-configure the Sonos software on the speakers to use no account
You clearly have scant idea of the security Sonos employs to prevent unauthorised console access.

I had room camera from Withings that also has had an undocumented SSH port - now Withings no longer exists ( bought by Nokia) as somebody hacked their camera and the " we have the best secured server" where they forced their customers to connect the camera ( it was not stated outside on the packaging, that the camera needed an internet connection and the baby pictures would all be uploaded to a server ... )
So the camera is a pice of crab, the company no longer exists and I clearly hope , if Sonos is not listening to they customers, that they also go under Chp11 - when a company things , they could afterwards change their products like they want to their own interest, its fair that this company will no longer be on the market. I really like this force of the market ...
Maybe, when I have more time , I will enable the ssh access and re-configure the Sonos software on the speakers to use no account
You clearly have scant idea of the security Sonos employs to prevent unauthorised console access.

I had room camera from Withings that also has had an undocumented SSH port

... which is completely irrelevant.