Sonos Account: No way!



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BTW: Interesting is that the speakers currently running and the controller is not connected to a Sonos account. The App is stating that I could login, but even the account data is not shown in the app. So looks like the Sonos Account is not really needed for replay the music from a server 🙂 ( Maybe a bug )

Check Settings > Account Settings on the Sonos app. If there is an account there, then you are registered to an account whether you know it or not.


Ok, on my phone the account is still there, but I am currently using my pad to control the Sonos system and there is no account on that system. So would be interesting to delete the app on the phone if then the system will continue to run...
BTW: Interesting is that the speakers currently running and the controller is not connected to a Sonos account. The App is stating that I could login, but even the account data is not shown in the app. So looks like the Sonos Account is not really needed for replay the music from a server 🙂 ( Maybe a bug )

The account isn't stored on your phone app, it's stored (along with all your music service accounts) on the devices themselves.
BTW: Interesting is that the speakers currently running and the controller is not connected to a Sonos account. The App is stating that I could login, but even the account data is not shown in the app. So looks like the Sonos Account is not really needed for replay the music from a server 🙂 ( Maybe a bug )

Check Settings > Account Settings on the Sonos app. If there is an account there, then you are registered to an account whether you know it or not.

Now I've wasted far too much time on this nonsense, correcting far too many assumptions and misleading accusations from you. Time to help someone who A) Actually needs it and 😎 Actually appreciates it. Good day to you!
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BTW: Interesting is that the speakers currently running and the controller is not connected to a Sonos account. The App is stating that I could login, but even the account data is not shown in the app. So looks like the Sonos Account is not really needed for replay the music from a server 🙂 ( Maybe a bug )
I understand that the communication will be easier in case of a failure. But you don't need to collect the data during normal operations and send them to Sonos - it could be collected on the speakers and send in case when I want to do so.


As I have said a thousand times, it is done via a voluntary diagnostic that you choose to send to Sonos. But it is still data collection, which is why they list it.


And as stated , the Sonos Service has not given that option as an official statement - I will try that tomorrow


They haven't? Hmmm, let's see:

From the Privacy Policy (https://www.sonos.com/en-us/legal/privacy#using-products):

Additional Usage Data:

In order to improve your experience with Sonos Products and to offer better Products and Services that meet the needs and expectations of our customers, we collect the following additional usage data (“Additional Usage Data”). You can opt out of sharing this data by following the steps listed here.

Bold added by me. Additional Usage data is defined as:

Performance Information. This includes things like temperature of your Product, Wi-Fi information such as signal strength, what music services you have connected to your Sonos system (including, for some services, your login username – but not password – for such service), information about how often you use the Sonos app versus another control mechanism, flow of interactions within the Sonos app, how often you use the physical controls on the unit, and location data when the Sonos app is in use, and duration of Sonos Product use.

Activity Information. This includes duration of music service use, Product or room grouping information; command information such as play, pause, change volume, or skip tracks; information about track, playlist, or station container data; and Sonos playlist or Sonos favorites information; each correlated to individual Sonos Products.
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I understand that the communication will be easier in case of a failure. But you don't need to collect the data during normal operations and send them to Sonos - it could be collected on the speakers and send in case when I want to do so.

And as stated , the Sonos Service has not given that option as an official statement - I will try that tomorrow

Nothing in there whatsoever about "what kind of music (you) stream".
Did I mention that you might want to read the Privacy Policy?

I still have the privacy policy open and it is not clear, what is the content of e.g. the playlist they are collecting ( Name or just a number) Or why they are collecting the room names ? From a technical point the name would be only a list entry and they could minimize the data by collecting the number of items and devices connect to that item.
So I still have my doubt that an account is needed and that all the data they are collecting is also needed while the system is running.
And BTW: they are not stating, when they do a roll-over of the data. So clearly something they could improve - and then get rid of that account


The room names are needed for diagnostics and support. You know "Try rebooting the Living Room Sonos" is much easier than saying "Try rebooting serial number 12345678C61CA".

And why are you still harping on the playlist stuff? The playlist stuff is in the Activity Information AND YOU CAN OPT OUT OF THEM COLLECTING THAT INFO!!!!
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Activity is easy to prevent in the app, but when I asked Support to delete all other data ( Performance Information) they stated, that then my Sonos will not work any longer. ( and of course, they will start to collect them again - so I need to ask them to delete them after every usage ? )


Bzzzzzt. Wrong again. It will stop working without the Registration data and/or System data (see above), which is quite logical. You can ask them to delete the Performance data and they will happily oblige (or you can even do it yourself).

Maybe you find it wrong, but that is the official answer from Sonos. They told me , that the additional collected data is possible to delete, but not part of the technical data.
Now will Sonos just declare in the future some of the interesting data as technical data ? Who knows , as they change the rules afterwards without any risk for them it might be.
Once you have bought Sonos, the risk is all on your side - maybe tomorrow they decide that they don't support any longer some software or devices. They will not take back your old devices - sold is sold.
Today they just squeeze you to make a Sonos account - I have never thought that I would need one for the function of theses speakers.... but I don't want to restart now that discussion.
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Nothing in there whatsoever about "what kind of music (you) stream".
Did I mention that you might want to read the Privacy Policy?

I still have the privacy policy open and it is not clear, what is the content of e.g. the playlist they are collecting ( Name or just a number) Or why they are collecting the room names ? From a technical point the name would be only a list entry and they could minimize the data by collecting the number of items and devices connect to that item.
So I still have my doubt that an account is needed and that all the data they are collecting is also needed while the system is running.
And BTW: they are not stating, when they do a roll-over of the data. So clearly something they could improve - and then get rid of that account


Activity is easy to prevent in the app, but when I asked Support to delete all other data ( Performance Information) they stated, that then my Sonos will not work any longer. ( and of course, they will start to collect them again - so I need to ask them to delete them after every usage ? )


Bzzzzzt. Wrong again. It will stop working without the Registration data and/or System data (see above), which is quite logical. You can ask them to delete the Performance data and they will happily oblige (or you can even do it yourself).

How to Access and Control Your Personal Information

You can view, edit or delete your personal data in either your Sonos account, Sonos app, or by reaching out to us directly to privacy@sonos.com. You can also make choices about Sonos' collection and use of your data by either logging in to your Sonos account or Sonos app and editing your profile, communication and data usage preference. You can always choose to stop receiving promotional emails and other types of marketing communication from us.
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Here Blurb, since you obviously haven't read it, you can opt out of collection of the following (notice it includes the very things you are worried about);

Performance Information. This includes things like temperature of your Product, Wi-Fi information such as signal strength, what music services you have connected to your Sonos system (including, for some services, your login username – but not password – for such service), information about how often you use the Sonos app versus another control mechanism, flow of interactions within the Sonos app, how often you use the physical controls on the unit, and location data when the Sonos app is in use, and duration of Sonos Product use.

Activity Information. This includes duration of music service use, Product or room grouping information; command information such as play, pause, change volume, or skip tracks; information about track, playlist, or station container data; and Sonos playlist or Sonos favorites information; each correlated to individual Sonos Products.

You can also request they delete all of this data they have collected so far. You know, from that account you never had but you really did?


Activity is easy to prevent in the app, but when I asked Support to delete all other data ( Performance Information) they stated, that then my Sonos will not work any longer. ( and of course, they will start to collect them again - so I need to ask them to delete them after every usage ? )
It might be, that the first time I used them, I accepted ( I never signed it ) an EULA for the usage of Sonos. At that time it was ok, but now they changed it and I was not able to stop the upgrade to prevent the new EULA. So it would be much better, when I would have had a choice to accept the new T's&C's or keep the old Software.
And of course do they still collect personal data: as explained a) it is not needed to send technical data out of my zone, b) also the technical data collect personal data: ID and what kind of music stream I am using etc. There is no opt out of this called functional data - why the hell do they need to know which stream I am using ?


Uhhhhh, nope. If you opt out of Additional Data collection (the stuff above), they only collect the following (all of which is necessary for operating, updating and/or diagnosing your system):

Registration data. This data includes your email address, location, language preference, Product serial number, IP address, and Sonos account login information (as described above).

System data. This data includes things like Product type, controller device type, operating system of controller, software version information, content source (audio line in), signal input (for example, whether your TV outputs a specific audio signal such as Dolby to your Sonos system), information about wifi antennas, audio settings (such as equalization or stereo pair), Product orientation, room names you have assigned to your Sonos Product, whether your product has been tuned using Sonos Trueplay technology, and error information.

Nothing in there whatsoever about "what kind of music (you) stream".

Did I mention that you might want to read the Privacy Policy?
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It might be, that the first time I used them, I accepted ( I never signed it ) an EULA for the usage of Sonos. At that time it was ok, but now they changed it and I was not able to stop the upgrade to prevent the new EULA. So it would be much better, when I would have had a choice to accept the new T's&C's or keep the old Software.
And of course do they still collect personal data: as explained a) it is not needed to send technical data out of my zone, b) also the technical data collect personal data: ID and what kind of music stream I am using etc. There is no opt out of this called functional data - why the hell do they need to know which stream I am using ?
Here Blurb, since you obviously haven't read it, you can opt out of collection of the following (notice it includes the very things you are worried about);

Performance Information. This includes things like temperature of your Product, Wi-Fi information such as signal strength, what music services you have connected to your Sonos system (including, for some services, your login username – but not password – for such service), information about how often you use the Sonos app versus another control mechanism, flow of interactions within the Sonos app, how often you use the physical controls on the unit, and location data when the Sonos app is in use, and duration of Sonos Product use.

Activity Information. This includes duration of music service use, Product or room grouping information; command information such as play, pause, change volume, or skip tracks; information about track, playlist, or station container data; and Sonos playlist or Sonos favorites information; each correlated to individual Sonos Products.

You can also request they delete all of this data they have collected so far. You know, from that account you never had but you really did?
And you signed a License Agreement with the proviso that it is subject to change.

And once again, YOU CAN TURN OFF THE COLLECTION OF PERSONAL DATA!!! This includes system usage and temperature data. Besides, the temperature data is only used in a voluntary diagnostic.

I cannot stress this enough: READ THE PRIVACY POLICY!!!!

Any other questions?
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They don't make a difference between security data and customer privacy data. And of course they don't make an offer to take back the speakers after they now changed the rules. I still hope that somebody ( like a data privacy protector ) will open go to court and claim that Sonos is not following EU law. There should be a possibility to opt out or to get money back.


You signed a license agreement for the software. Rest assured, you are not getting your money back.


They changed the licence agreement during the firmware upgrade. So normally this is a possibility to get out and cancel the contract. The problem is, that they don't take the speakers back. I think there need to be shift of thinking. You can't just change the product like you want after sold, because it is a possibility and easy to make. Sonos and other companies should need to think, what the customers want. I can't recommend Sonos any longer due to this behaviour. What will be the next they just do ? Tracking how many people use the system - easy as they know already the different devices.
Clearly knowing, when somebody is at home and when not - yes, easy to do with the current data.
As I said, there is no need to do so to function !

And if they need the temperature of the device , why do they need that on their server ? They would only need this in case of a failure but on the device only.

And simple stating that in a privacy document and explaining that the data is secure on their server - come on ! How many companies have also done that ?!

They don't make a difference between security data and customer privacy data. And of course they don't make an offer to take back the speakers after they now changed the rules. I still hope that somebody ( like a data privacy protector ) will open go to court and claim that Sonos is not following EU law. There should be a possibility to opt out or to get money back.


You signed a license agreement for the software. Rest assured, you are not getting your money back.

Oooh, a dare! I cannot resist! Let's see. [clickity clak] - there it is: "You do not have any Sonos products registered to this account"

And I never had any other account linked to an email.


Try going to Settings > Account Settings. Use the account listed there.



As you may notice, I also snipped a lot of text off of this answer. A wise person once told me not to try and match the length of responses of people with >17300 posts..


How convenient!

Also, picking on one's post count? How droll (not to mention unoriginal). :8
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There is a huge difference between a system registering a HW ID, and a system that asks for a name and a mail. And cripples the hardware if that is not provided.


But they DID ask for a name and e-mail when you registered. Your system would have been "crippled" from the start without one. How do you think they got this data (I dare you to log in. Make sure you check the "Owner Since" date :D):

https://www.sonos.com/myaccount/mydata/

Oooh, a dare! I cannot resist! Let's see. [clickity clak] - there it is: "You do not have any Sonos products registered to this account"

And I never had any other account linked to an email.


By the way, you skipped 'B" and an important part of 'C'. Nice snipping of that which doesn't fit your narrative.


As you may notice, I also snipped a lot of text off of this answer. A wise person once told me not to try and match the length of responses of people with >17300 posts..
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You know, there is still not an opt-out from the data collection. [...]
Go to the Advanced Settings in the Sonos Controller. There you can opt out of My data.

Thanks, yes and Sonos still collects some data, which I can't control.
BTW: the same with NTP - it is not possible to define a server address ; but that is a different security story
You know, there is still not an opt-out from the data collection. [...]
Go to the Advanced Settings in the Sonos Controller. There you can opt out of My data.
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You know, there is still not an opt-out from the data collection. So if you think the account is only for security, why do they collect the songs I am hearing ? I ask the support , and the only answer I get is :

If you ask to delete the data, your speaker will no longer work.

They don't make a difference between security data and customer privacy data. And of course they don't make an offer to take back the speakers after they now changed the rules. I still hope that somebody ( like a data privacy protector ) will open go to court and claim that Sonos is not following EU law. There should be a possibility to opt out or to get money back.


Funny, you are totally lying about the authentication that the other guy is asking for. Shame on you.


Uhh, no I'm not. He originally asked for authentication to help with his unruly kids, but by his 3rd post in the thread, he piggybacked that onto security issues.

Read the entire thread here:

https://en.community.sonos.com/controllers-software-228995/speaker-password-feature-needed-asap-6811241/index1.html

And I see you are still snipping away at things which don't fit your narrative, huh? Tried that link to your data yet? What's the "Owner Since" entry say?
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[
Funny, there is another guy in here who argues constantly that authentication is absolutely necessary for security. You two should have a beer together.


Funny, you are totally lying about the authentication that the other guy is asking for. Shame on you.

There is a huge difference between a system registering a HW ID, and a system that asks for a name and a mail. And cripples the hardware if that is not provided.


But they DID ask for a name and e-mail when you registered. Your system would have been "crippled" from the start without one. How do you think they got this data (I dare you to log in. Make sure you check the "Owner Since" date :D):

https://www.sonos.com/myaccount/mydata/


Personal authentication does not provide any added security.


Funny, there is another guy in here who argues constantly that authentication is absolutely necessary for security. You two should have a beer together.


This is just a made up reason to get to users' identities for data harvesting.


Sonos explains in great detail what data they "harvest" and what they do with it. They also allow you to opt out of the harvesting of all but the data necessary to operate/diagnose the system (Note: Diagnostic information is voluntary). Have you read this - https://www.sonos.com/en-us/legal/privacy - or are you just going off half cocked?


If Sonos are so serious about security, they could just provide automated painless firmware updates like any good router company. Cisco never asked me for my mail.
And patiently explaining such a concern is not wailing.


Yeah, if you have read the proper disclosures and are still complaining, it is most certainly wailing.

By the way, you skipped 'B" and an important part of 'C'. Nice snipping of that which doesn't fit your narrative.