Question

SiriusXM ID password error


I am trying to set up my Sirius XM. I have an account but keeps giving error that user id password is incorrect. I have gone directly into the Sirius website to confirm my user ID and password are correct. They are but can't get it to recognize in the SONOS app

4 replies

Sharon, have you been able to figure this out? I am having the exact same issue and haven't been able to figure out how to solve it. Thanks.
I'd suggest a couple of things to try, although I'll admit it's s stab in the dark.

First, try rebooting your router. This has worked for some folks, although I'm not sure why. Second, try removing SiriusXM as a service, close the app completely, then reopen it and try putting it in again.

No promises, but it's something to try. You may also want to submit a system diagnostic, and post the number here, for the folks at Sonos to look at.
no nothing is working I have tried both and still can't get it to work
Then your best bet is to post that system diagnostic that I linked to.

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