I've recently been encountering various issues with my Ubiquiti UniFi network where the signal just disappears for hours on end for no apparent reason.
I decided to reset my Sonos system and set it up using my Sonos Bridge over SonosNet rather than on my home WiFi network to help reduce interference on the 2.4Ghz band. Primary reason for this was that my Sonos Controller on my iPhone would often tell me it could not find the Sonos players, despite all being on the network.
Heres what I have:
BT HomeHub 6 acting as DHCP server for entire network and VDSL Modem to my ISP (WiFi is turned OFF on this BT HomeHub6)
Ubiquiti UniFi Switch 8 connected to BT HomeHub 6 providing PoE to
2 x Ubiquiti UniFi AP-AC-Pros (one upstairs, one downstairs)
Sonos Bridge and various other streaming media devices (Panasonic TV, BT TV Box, XBOX) is also wired into my UniFi Switch 8 to provide a reliable wired network for the SonosNet base (Bridge) for other players to connect to
I have various PLAY:1s and a CONNECT across the house. I can't get any of them to recognise and connect to the Bridge, even when located right next to it, and even after performing a factory reset.
When I do an "About My Sonos System" from the Mac controller, it looks as though the Bridge has registered successfully:
Associated ZP: 192.168.1.112
Serial Number: B8-E9-37-15-97-34:7
Version: 8.3 (build 40549090)
Hardware Version: 220.127.116.11-2
IP Address: 192.168.1.112
However, when I attempt to add any of my Play:1s, I get as far as hearing the chime but nothing else. It fails to add it to my network.
Am I better getting rid of the Sonos Bridge and wiring the Play:1 directly into the switch? Or does this make no difference?
Please can somebody help me get my Play:1s added again? I don't understand why they were working before but will no longer recognise my Bridge to connect to.
Best answer by Belly M
Unless you have reset your Sonos devices, in the app you need to connect to an existing system.
As ratty says... could be a setting issue or even the Ubiquiti acess ponts do odd things with the MAC address?