I recently setup a friends Sonos System (2 Sonos:One, 1 Playbar attached to Hisense, all in different rooms) under my account on my Iphone app.. and then transferred ownership. Since then.. they have had nothing but problems including the Playbar TV sound not working, Unable to connect to Sonos, unable to play music from their Pandora account etc. It seems to also happen when I've been in their house and my Sonos App is running on my system. Before they give up.. I'm thinking I'd like to 1) remove my id/app/controller from their overall system 2) reset their app and speakers and reinstall all the equipment. I see comments about avoiding a Factory reset.. but given all the intermittent issues.. I feel this is the best solution.
Relative to the Playbar/TV.. I did turn off the autoplay because they do like to have the TV on while music is playing thru the house.
1) How do I 'remove' my id/access to their account
2) Do I need to do any reset or clearing in their app to start fresh.. or is it just the 'reset' on each of the speakers (listed above).
3) How do you change the Playbar sound from music to TV sound when Autoplay is not connected.