Question

Removing a Sonos product from account


How do you remove one of the Sonos devices from the products on your account?

11 replies

Userlevel 3
Badge +3
I assume you are giving it away? Just factory reset it and it will "forget" which household it belongs to.
Thanks for responding back so soon! What do I have to do in order to factory reset it?
Factory Reset
I tried this and I was able follow through to the green light. My sonos one is still showing up under the products section of this website.
tonggarytina wrote:

I tried this and I was able follow through to the green light. My sonos one is still showing up under the products section of this website.



It will appear until it is re-registered by the new owner.
but I am returning that particular sonos unit back to the store.
As long as you reset it, it will eventually disappear.
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I left several speakers behind at my ex's home. How do I get those off my account without having access to reset them?
Badge
Nice. I could have come up with so many other ways to ask that question and gotten the same answer.
Userlevel 7
Badge +4
You would have to call Sonos if you don't have access to the speakers and don't want them on your Sonos account. I mean I don't know what harm it could be your ex having the speakers on your Sonos account.... but understand if you want them disabled.
Hi. I have exactly the same issue. Did you ever manage this? Sonos tell me it can’t be done.

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