Question

Removing a Sonos product from account


How do you remove one of the Sonos devices from the products on your account?

7 replies

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I assume you are giving it away? Just factory reset it and it will "forget" which household it belongs to.
Thanks for responding back so soon! What do I have to do in order to factory reset it?
Factory Reset
I tried this and I was able follow through to the green light. My sonos one is still showing up under the products section of this website.
tonggarytina wrote:

I tried this and I was able follow through to the green light. My sonos one is still showing up under the products section of this website.



It will appear until it is re-registered by the new owner.
but I am returning that particular sonos unit back to the store.
As long as you reset it, it will eventually disappear.

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