Question

register your speaker, done, register your speaker, etc...

  • 17 October 2019
  • 12 replies
  • 1311 views

I am trying to set up two Sonos one speakers with my TV beam. The initial installation went ok. Only last step kind of crashed when the system was trying to make the speakers work together. Now the app is just saying register your speakers, then when I pres the register button displays done and again goes to register your speaker screen, and again, again, and again I can not do anything.


This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

12 replies

Userlevel 7
Badge +26

Hi, we’re working on an issue now where sometimes surrounds don’t get registered correctly. To get this resolved, add the Sonos Ones to your system as standalone speakers, and then through Settings System > Beam you can add them to that Beam as surrounds. They’ll already be registered that way and should work just fine.

I am trying to do this with a Play 5 and a Bridge and having the same issue. Are you saying I need to start over by adding the speaker on its own? I’m not sure how to do this without it connected to the Bridge … we’ve had the system for about 7 years and just moved which disabled everything. Any help is appreciated. Thanks! 

Userlevel 7
Badge +26

Hi @rmt02139, the issue I mentioned above is only with adding new speakers to a system as the surrounds for a home theater. Registration issues for single players like a Play:5 that you’re trying to connect while using a Bridge is unrelated to the problem above.

 

If you can’t register the Play:5 with the Bridge, can you unplug the power from the Bridge, and just wire the Play:5 into the network instead? Then try to connect it and see if it registers? If it does, you can go into the settings and set up a wireless connection right to your router, and just not use the Bridge at all. Generally speaking, the Bridge is getting pretty old and you’re likely to have better performance using just your router (assuming you have a router from within the last 5 or so years).

Badge

+1 system unusable as I can’t add speakers for a month now. Really ?

$1200 of bricks collecting dust in my home. 

Badge

@Ryan S this bug completely prevents adding more speakers without resetting the app and the speakers

I have the exact same problem set up my beam tried to set up my to play SLs as individual speakers because setting them up as stereo wasn't working and now I can't seem to get into the app to set up anything because it keeps telling me I don't have any speakers registered and then when I go to register it says update successful and bounces me right back to the nothing registered page so I literally can't do anything with this app. I tried resetting app, I've reset my Wi-Fi I've plugged in and unplugged speakers.- it's circular crashing, just constantly telling me my speakers need to be registered. Cannot get to any other page on app.

Let me know if there's a fix for this otherwise I'll rebox them and send them back to Amazon.

Same issue - very frustrating. They work fine on the tv but can’t use the app. 

Same issue 

just can’t get to app to adjust 

Have you folks tried to contact Sonos Support directly to discuss it?

I usually suggest the phone folks, they have more tools available because they're on the phone with you, but they are only available Monday through Friday during business hours. Both the Twitter and Facebook support folks are available 24/7.

I had this same problem.  So I unplugged both my Ones and was able to open the app up as normal at that point.  I plugged them back in and was able to set them up as a stand alone in separated rooms.  Once I was done with that I was able to then connect them up as surround speakers with no problems 

Hi, we’re working on an issue now where sometimes surrounds don’t get registered correctly. To get this resolved, add the Sonos Ones to your system as standalone speakers, and then through Settings System > Beam you can add them to that Beam as surrounds. They’ll already be registered that way and should work just fine.


how do I get back to the beginning to register them again? I am stuck on this same screen on a loop