I bought the speaker offfline and I followed all the instructions and it says it can connect because it’s in recycle mode somehelp
Best answer by AjTrek1
Best practices IMO...always check the Sonos sites below before going to any 3rd party source. Click to see current products offered:
I’m not a lawyer, so maybe Sonos legal department already has this covered. However, this insert taken from the T&C’s of the Trade-Up Program may be the fly-in-the-ointment.
With no mention of a credit/discount being rescinded if the instructions are not followed it appears Sonos may have put the cart-before-the-horse. IMO the credit/discount should not be released until after the deactivated product is either received by Sonos or delivered to a certified electronics recycler. If the latter the recycler could issue a receipt that could be presented to Sonos as proof of compliance.
- Sonos has a way of making things like lists a bit hard to find for those who aren’t familiar with the Sonos website (i.e. Support and Community)
- Most people have no idea of what a Mac Address is; or it’s purpose
- Most are more likely to understand the meaning of a published Serial Number vs Mac Address
- Mac Address or Serial Number wouldn’t be known until after the deal is done; if the product is bought on-line. Although the buyer could ask and if the seller refuses to offer-up the information then there may be cause for concern.
For what it’s worth to help prevent situations like this IMHO Sonos should re-evaluate when the credit/discounts are made available and under what circumstances.