I have been using Sonos for quite long time. However, my playbar suddenly disappeared from Sonos app and does not come back anymore. I have tried to connect it several times. I have got below issues:
1. It does not recognize the playbar and I have to try more than 10 times.
2. If recognise the playbar, it goes to update mode and taking for ages. At the end it says " there was an error".
So, I am totaly unable to use my system. I have tried everything, reset my router, playbar and bridge; however, still having the same issue.
Please advise how it can be fixed?
Best answer by Airgetlam
At the same time, while the PLAYBAR is connected to the router, unplug the bridge from power completely. There’s a slight chance that you’re experiencing power fluctuations on the Bridge. In fact, do some testing of your system with the PLAYBAR wired, and the Bridge unpowered, and see if you run into any other issues. If you don’t, it’s a pretty good indicator that the power supply on the Bridge is failing, you can, I’m told, get replacements for it on places like Amazon. When this happened to me, I just replaced the Bridge with a Boost, which is newer tech, and a bit better.
If none of that works, try submitting a diagnostic from your controller app, and post the number here. That will supply additional information to the support staff from Sonos, and possibly help them pinpoint the issue you are experiencing.