Latest update requires a Sonos account? Please knock it off.


Userlevel 2
I don't want a Sonos account. I have enough accounts out there already. I paid a lot of money for the hub and speakers and now my usage is being held hostage to Sonos' desire for that fat data harvesting loot? The last couple of updates had a "skip" button re: Sonos account, and that was annoying but acceptable, barely. Forcing an account is just ******. I'll be Craigslisting my Sonos gear unless this requirement is rescinded.

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31 replies

Userlevel 7
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I too have major issues with Sonos. I have had a 6 room system for over 8 years and been very happy. It worked great but "software updates over the last several yeas have gotten worse and worse. Each software update changes the interface and moves everything for no reason, the latest requirement to "register" before I can update now has someone elses E-mail address latched to my system so I cannot update to the latest broken software. This is now a hideous company run by stupid punk kids who can't wait to F++++ with the system until they break it. Sonos is now a F++++d up company with broken software that doesn't work worth a crap. My Sonos boxes are all now listed on Ebay as the incompetent Sonos "developers" have succeeded in breaking their formerly good hardware. The 'development team" should all be fired but no chance, as the Sonos punks all hang out after work and drink together.

Did you come here for help and advice or just to sting together a load of insults?
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I too have major issues with Sonos. I have had a 6 room system for over 8 years and been very happy. It worked great but "software updates over the last several yeas have gotten worse and worse. Each software update changes the interface and moves everything for no reason, the latest requirement to "register" before I can update now has someone elses E-mail address latched to my system so I cannot update to the latest broken software. This is now a hideous company run by stupid punk kids who can't wait to F++++ with the system until they break it. Sonos is now a F++++d up company with broken software that doesn't work worth a crap. My Sonos boxes are all now listed on Ebay as the incompetent Sonos "developers" have succeeded in breaking their formerly good hardware. The 'development team" should all be fired but no chance, as the Sonos punks all hang out after work and drink together.
Userlevel 7
Badge +20
Good Day
I to am very disappointed with Sonos; after the resent update. It will not let me use the service; it refuses to accept my office email address. At this point I think it is time for people to junk the units if they are going to be so problematic. I have found that an Android Box, or even a Raspberry Pi will work far easier and without the hassle Sonos is putting up. It's to bad Sonos are not listening to their clients in a age of endless ways of streaming music and other content. TC. : (


Hi there,

Are you having trouble registering your system? This guide should explain how to do so. If you don't have access to the email displayed, there's instructions for entering in a new email.
Good Day
I to am very disappointed with Sonos; after the resent update. It will not let me use the service; it refuses to accept my office email address. At this point I think it is time for people to junk the units if they are going to be so problematic. I have found that an Android Box, or even a Raspberry Pi will work far easier and without the hassle Sonos is putting up. It's to bad Sonos are not listening to their clients in a age of endless ways of streaming music and other content. TC. : (
...

Yes, you're right. It says "Automatically download and install all updates, including those that disable controls in my interface, then stop right there and don't install any more updates, because Sonos decided that I will now need to register in order to be able to keep using the system I already paid for".

Blackmail? How so?


Since when did writing to journalists become blackmailing?

Do all sonos apologists have altered perception of reality?


I'm not sure how you concluded I was accusing you of blackmail. I was clearly responding to your statement, asking for clarification.


Well, I'll be damned if I won't write about this ridiculous blackmailing attempt to every tech related site I can find.


I don't have any issue with you writing to journalists. I'm just curious how you came to the conclusion that Sonos is attempting to blackmail you. Well, I was curious, not really that interested anymore.
Say what? I'm on a Windows 7 computer, there's no app store.


You can therefore figure out how you allowed the controller apps to auto-update from their app store.

Say what? I'm on a Windows 7 computer, there's no app store.

The only way the controller software could have suddenly lost 90% of the functionality is a time bomb in its code that was set to deactivate them on a certain date or after certain number of refused updates.

In any case, this will now be up to the tech journos to investigate.

Blackmail? How so?


Since when did writing to journalists become blackmailing?

Do all sonos apologists have altered perception of reality?

You shall re-read your own scribblings...

Well, I'll be damned if I won't write about this ridiculous blackmailing attempt to every tech related site I can find. [...]

Blackmail? How so?


Since when did writing to journalists become blackmailing?

Do all sonos apologists have altered perception of reality?


Once again. I PAID for my equipment, and still somehow you think you have the right to mess with it, and take EXISTING FUNCTIONALITY away from me?


Yes, you bought the equipment. You didn't buy the software. You have a free license to use the software Sonos provides. Big difference. I get that that doesn't help you with your frustration, but it's still an important distinction if you're going to talk about rights.


Really???

Well, I'll be damned if I won't write about this ridiculous blackmailing attempt to every tech related site I can find.

And I do have a lot of free time on my hands.


Blackmail? How so?
@YouKiddingMe. Hey, chill.
And I do have a lot of free time on my hands.
Excellent. You can therefore figure out how you allowed the controller apps to auto-update from their app store. Since they were therefore at a version different from the players then, not unreasonably, the system required a firmware update to bring everything back into step.
So not only do you now require me to create an account. You guys actually had the audacity and arrogance to DISABLE almost all controls in my existing system to try and FORCE ME into getting your bloody update. Just so that you could once again FORCE ME into creating an account.

Once again. I PAID for my equipment, and still somehow you think you have the right to mess with it, and take EXISTING FUNCTIONALITY away from me?

Really???

Well, I'll be damned if I won't write about this ridiculous blackmailing attempt to every tech related site I can find.

And I do have a lot of free time on my hands.
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A couple of things. I don't require constantly updated apps, just the ability to use the speaker eco-system I bought, in the way I used it when it was bought.

As I have never asked for constantly updated firmware, and when that firmware actually degrades my experience with my speaker eco-system, then those updates clearly are meant to improve someone else's experience (Amazon springs immediately to mind who no doubt require lots of data slurp to allow Alexa to be tied to a third party product),

Although the conditions say that our data is not sold, it does not mention trading, aggregating, anonymising, passing to parent corporations (who do not suffer from the same self-declared "restrictions") or processing via AI systems to infer yet more data about us (did you know that Facebook deliberately does not ask for Ethnicity but instead infers an "Ethnic Affinity". Of course they claim this isn't personal data as it's a "best guess", just one that happens to be 99.9% accurate.).

And then we get into the ability of Sonos to actually protect the data they ask for. When Sonos gets hacked, and it will happen, all that data (much of it inferred) will be made available to millions of bad actors who will use as much of it as they can to monetise it.

My gut feeling is that by embroiling themselves with data-hungry corporations Sonos are actively engaged in selling all of us down the river, and I am adjusting my setup accordingly. The devices I already own will be quarantined, the controllers and apps will be restricted in a similar way. The line has to be drawn somewhere, and thank god I've got GDPR on my side.


That statement is a false dichotomy. People that may benefit from supplying account credentials should be permitted to do so. And where it is not necessary, people should not be required to supply credentials.

The issue is the latter. I am being required to do something that I cannot understand as being necessary.


No false dichotomy at all. Sonos shouldn't have to spend the countless man hours it will take to create individual sets of firmware that cater to each user's needs. Some people don't want any internet connectivity. That's one use case. Some only want streaming. Some want streaming with voice control.
Some want no voice control capabilities at all. Some want the microphones turned off. Some want them permanently on. Point is, you are one of millions, each on a sliding scale of use cases.

Should Sonos craft a separate release for each point on that sliding scale?

Or should they do what they have done, enable all capabilities (and all the security measures that go with them) and let the user decide which of them they want to use?
I bought my Sonos in 2008, and have been happy for many years. But it is not clear to me why I need to have an account in order to use my product.
Okay, let me try. Over those 10 years you will have received a continuous stream of free updates to the software on your system, delivering new functionality -- not all features perhaps of your choosing, but nevertheless much of it of benefit. (My system is of a similar age, and its functionality today is leaps and bounds ahead of the kit I originally purchased.)

So, in exchange for all those new free features, Sonos merely ask that you register your system so they can track the destinations of firmware downloads. On that basis even the most rudimentary cost/benefit analysis suggests that the customer wins hands down.

This does not make sense. My Sonos is connected to my personal, protected WiFi. I don't know what you mean by "Sonos being more open to the internet" but I don't need it to be open to the internet, I don't need a Trojan horse on my home network. Since I bought the system in 2015, I've been slowly getting tired with the numerous updates I have been forced to install. I have not seen any improvement of any use to me and just came to realise that a system I bought to play content from my NAS on my HiFi is becoming more and more difficult to use. The only improvement I'd like is to see the CD cover quickly... this never happened.

Very disappointed indeed.


You may not need it open to the internet, but millions of others do. So should Sonos eliminate the benefits to those millions of users because of a slight inconvenience to you?


That statement is a false dichotomy. People that may benefit from supplying account credentials should be permitted to do so. And where it is not necessary, people should not be required to supply credentials.

The issue is the latter. I am being required to do something that I cannot understand as being necessary.
I bought my first Sonos speaker, a Play 5, on November 8th 2009. I didn’t have an account then. I bought my second on November 24th of the same year. No account. I bought my third in September 2010, no account. Your condescending explanation clarifies Sonos motivation for login somewhat. I don’t care. If Sonos has explained it clearly before forcing it I would have agreed, if grudgingly, but I have to hear it from some snarky tool in a forum? That’s why I created an account, y’know, so I could troubleshoot issues with my speakers. Anyway, sorry if I offended anyone with my little rant. I find it immensely frustrating being forced into creating an account for something I have used account-free for the last decade.

This does not make sense. My Sonos is connected to my personal, protected WiFi. I don't know what you mean by "Sonos being more open to the internet" but I don't need it to be open to the internet, I don't need a Trojan horse on my home network. Since I bought the system in 2015, I've been slowly getting tired with the numerous updates I have been forced to install. I have not seen any improvement of any use to me and just came to realise that a system I bought to play content from my NAS on my HiFi is becoming more and more difficult to use. The only improvement I'd like is to see the CD cover quickly... this never happened.

Very disappointed indeed.


You may not need it open to the internet, but millions of others do. So should Sonos eliminate the benefits to those millions of users because of a slight inconvenience to you?
The newest requirement to enter the account details has nothing to do with data collection, and everything to do with not allowing people to access your system from the outside, due to Sonos being more open to the internet.

This does not make sense. My Sonos is connected to my personal, protected WiFi. I don't know what you mean by "Sonos being more open to the internet" but I don't need it to be open to the internet, I don't need a Trojan horse on my home network. Since I bought the system in 2015, I've been slowly getting tired with the numerous updates I have been forced to install. I have not seen any improvement of any use to me and just came to realise that a system I bought to play content from my NAS on my HiFi is becoming more and more difficult to use. The only improvement I'd like is to see the CD cover quickly... this never happened.

Very disappointed indeed.
I bought my Sonos in 2008, and have been happy for many years. But it is not clear to me why I need to have an account in order to use my product.

Can someone please explain how this is a requirement now? I cannot make sense of it.
Userlevel 7
Badge +21
And there is no "fat data harvesting loot"... The last sentence in the first paragraph of Sonos' privacy policy CLEARLY STATES...

And we do not and will not sell your data to third parties.

I don't think it gets any clearer than that... they aren't making any money from your data. If you'd like to read it for yourself, the link to Sonos' privacy policy is at the bottom of nearly every page on their website, including this community site.
Userlevel 2
Badge +1
I knew we had some kind of "account", I didn't quite know the right way to word it; but I do remember providing my email. What is all the drama with so many different posts complaining about having to make a "login", and then the complaints about "forced" software updates. These are speakers with computers inside them, they require updates. The updates, the account, protect users security, make their systems run smoother, fix audio issues, etc. They are a GOOD thing; people are acting as if Sonos is evil :?
The fact that Sonos always had an account for me is a techie but irrelevant explanation. Until now I didn’t need to have an account, password etc just to use my system! I have lost all respect for Sonos.