I am having a huge problem with my existing Sonos system, which was previously working fine in our house. Please forgive my lack of technical knowledge, I will do my best to explain properly. The system was originally made up of 2 x Connect:Amps in our downstairs living room (one for the living room and one for the patio outside) and a Sonos Control (the old handheld controller) also in the living room. The Connect:Amp's are hardwired into our house which has a StarServe system that I believe connects everything. The internet modem/router is in the garage plugged into the StarServe and everything else just plugs into the wall wherever data points are in the house and gets internet access from there - voila! Music library is accessed from our home computer which is in the upstairs study - I have no real idea how this connection works, the computer is also plugged into wall and accesses internet from the Starserve.
All was working fine until our Control started to get dead spots on the screen and became super hard to use. We then decided to try and start using our phones and/or iPad as the controller, but were unable to get them to connect. We have tried an iPhone, an Android and an iPad, all just sit on the same screen forever which says "Connecting to your wireless network..." and nothing happens. All were in range and everything else in the network was connecting fine so I can't figure out why they can't. We tried and tried to get this to work restarting the system, the but eventually just gave up and kept using the crappy old Control where possible and otherwise having to run upstairs to our computer to use the Desktop Controller for other things.
We don't keep our Connect:Amps on at all times as they seem to get require a fair bit of power, so we switch them off at the wall when not in use. This has never been a problem before and everything has always connected straight back up when turned on - however just recently when we turned everything on it decided not to talk to each other anymore and now nothing is connected. We can't get the Controller or the computer or the Connect:Amp's talking, and still no joy with the contoller apps either. We have tried everything I can think of, soooooo many hard restarts of every component and nothing is working.
My hubby went to talk to someone at Videopro and they decided it wasn't working anymore because the Controller is dead and apparently we need a Bridge to get everything talking again... however I really don't understand this as they also told him it should be set up wirelessly and we have never had everything wireless, it's always plugged into data points in the house. Anyway, they sold him a Bridge which we have tried installing both wirelessly and wired, it's current plugged into the internet modem/router and the Starserve in the garage with everything else but still nothing is working.
After reading a lot of posts on the internet I am guessing it may be something to do with IP addresses or something like that, but that's pretty much as far as I understand it and I can't work out how to troubleshoot it. I can't even figure out what the IP addresses of each component are as I don't have access to the Desktop Controller interface anymore to look at the components. We are not super technical people so this seems way beyond our capabilities. I feel like I may need to actually hire someone to come out and look at it but no idea who even does that sort of thing or where to find them!
I'm sorry if this is a redundant topic, I have honestly tried everything I can think of to fix this problem on my own and have trawled through the Forums here and elsewhere looking for answers, but I couldn't find any situation exactly the same as mine and nothing I've tried has worked.
I am seriously at my wit's end, I have no idea where to go from here and would appreciate anyone's assistance.