Connecting to Router ISSUES

  • 25 November 2018
  • 1 reply

We have upgraded and reset our router and ever since then when we plug Sonos wire to the back of router, it interrupts all of our internet connections. In order for our wifi and internet to work again we have to have Sonos wire disconnected. When we try to access Sonos on App it is showing that it is trying to connect to incorrect Network (don't know if this is the actual issue). Where can I go or what can I do to fix this, or do I need someone out here??

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1 reply

Userlevel 7
Badge +19
Sounds like you are experiencing a broadcast storm when you try plugging Sonos into the network. Would you mind telling us a little more about your local network? What is the make and model of your router? Do you have any wireless access points or switches? Are any other Sonos devices plugged into the network?

The more information you give, the more the Community can help. Thanks!