Connected to Network but not Internet

  • 3 April 2017
  • 1 reply

I moved my Sonos Connect AMP from my house to my apartment that has a shared wi-fi network that is accessible to anyone living here. After some initial trouble setting up, I have got my Connect AMP connected to the network and can control it from my Control panel on my laptop and use the auxiliary line in. However, it seems that it is not connected to the internet because I cannot access any music services. Curiously, the time is set to the internet and works. Any help?

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1 reply

I'd guess that you've got a firewall issue, and need to review the FAQ here.

If that doesn't work, perhaps you might submit a system diagnostic and post the number here, so that a Sonos rep could get a little look into the logs on your system, and perhaps see an issue that we can't divine from your post.