Answered

Change Sonos account

  • 1 March 2017
  • 9 replies
  • 32187 views

About a week ago I accidentally changed the main Sonos email while trying to connect Spotify to Sonos.
I didn't have access to the original email address at that point, and went on with another email without the knowledge it would change.

Is there any way to undo this and set the original email address as the main Sonos account?
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Best answer by jgatie 1 March 2017, 14:50

See this link:



https://support.sonos.com/s/article/3427



Specifically this part:



You can also change the email your Sonos system is registered to at a later time through the Sonos app.



Using the Sonos app for iOS or Android: Settings > Advanced Settings > System Registration > Change Sonos Account.

Using the Sonos app on Mac or PC: Select Help > Sonos System Registration > Change Sonos Account
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9 replies

See this link:

https://support.sonos.com/s/article/3427

Specifically this part:

You can also change the email your Sonos system is registered to at a later time through the Sonos app.

Using the Sonos app for iOS or Android: Settings > Advanced Settings > System Registration > Change Sonos Account.
Using the Sonos app on Mac or PC: Select Help > Sonos System Registration > Change Sonos Account
See this link:

https://support.sonos.com/s/article/3427

Specifically this part:

You can also change the email your Sonos system is registered to at a later time through the Sonos app.

Using the Sonos app for iOS or Android: Settings > Advanced Settings > System Registration > Change Sonos Account.
Using the Sonos app on Mac or PC: Select Help > Sonos System Registration > Change Sonos Account


Thank you, I was looking for something like this. Only thing I could find before was doing a factory reset. You saved me a bunch of trouble! 😃
I dont see a "Change Sonos Account" option under Advanced Settings > System Registration. Why wouldnt this option be visible for me? Connected to a Sonos Soundbar with a Samsung.
I dont see a "Change Sonos Account" option under Advanced Settings > System Registration. Why wouldnt this option be visible for me? Connected to a Sonos Soundbar with a Samsung.

Either you are running the beta and using an iOS device or you are running an old OS and have a partially supported controller. For the first, check under About My Sonos System. If the version on the Sonos units is 7.2, you are running the beta. See this link on how ro remove yourself from beta:

https://support.sonos.com/s/article/1696

For the latter, see this link to the release notes for a listing of partially supported controllers:

http://www.sonos.com/en-us/software/release/7-1
I'm using Android 6.0.1 and have Sonos 7.1 so I'm not sure why its not working.
About a week ago I accidentally changed the main Sonos email while trying to connect Spotify to Sonos.
I didn't have access to the original email address at that point, and went on with another email without the knowledge it would change.

Is there any way to undo this and set the original email address as the main Sonos account?
I tried the link from march 2017 to community and read go to app: settings:advanced settings: system registration: change sonos account. But after step 2: advanced settings there is no system regiatration to choose? Has it moved?
Same as dman up there. Where is that now? I must say, controlling several systems in several properties is an absolute nightmare, specially with so many absurd updates and interface changes.