To homepage To homepage
Answered

Cannot connect to SONOS

  • 10 January 2021
  • 6 replies
  • 89 views
N

I moved from Europe to Africa and cannot connect to my Sonos One anymore

I followed the instructions to connect to a new WIFI network, did try several times but without success

Could you please help?

Nicolas

 

 

 

icon

Best answer by GuitarSuperstar 10 January 2021, 16:54

1. Change the SSID (network name) and password of your new router to the name and password of your old router.

2. Move your One to a different location. 

3. Connect your One directly to your router with an ethernet cable just to test your speaker’s ability to connect to the network.

4. Factory reset your One. https://support.sonos.com/s/article/1096?language=en_US

View original

6 replies

G
Userlevel 6
Badge +17

Have you tried resetting your router?

"Receive with simplicity everything that happens to you." - Rashi
N

Thank you 

yes I tried but it did not help

Wifi is also working fine

G
Userlevel 6
Badge +17

1. Change the SSID (network name) and password of your new router to the name and password of your old router.

2. Move your One to a different location. 

3. Connect your One directly to your router with an ethernet cable just to test your speaker’s ability to connect to the network.

4. Factory reset your One. https://support.sonos.com/s/article/1096?language=en_US

"Receive with simplicity everything that happens to you." - Rashi
G
Userlevel 6
Badge +17

To clarify, don’t do all of those steps above together. Just do one step at a time and test.

"Receive with simplicity everything that happens to you." - Rashi
Airgetlam

Make sure the new router is using a 2.4Ghz b/g/n channel as well.

 

#3 in GuitarHero’s post is pretty important, too. 

Bruce
N

Fixed with number 3 above

Many thanks for your help

 

 

Reply


View real-time service status