Answered

Can’t see both Sonos One’s in app

  • 1 December 2020
  • 2 replies
  • 385 views
S

Hi all,

 

I installed my new Sonos One and One SL in the app (S2). But the app shows just one at the time (at products), so I can’t pair them. In Spotify I can choose one or the other as a device, but I can’t play them at the same time.

If I disconnect one of the two and (re-)install the other, then that one will show up. But the other doesn’t appear anymore.

Things I’ve tried so far (multiple times):

  • Reinstall both speakers (short + long reset)
  • Restart modem
  • Reinstall the app
  • Log out/in

Hopefully there’s someone who can help me, cause this is very frustrating.

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Best answer by John B 1 December 2020, 13:38

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2 replies

J

First guess is that you are continually setting them up as new, separate systems.  When one of them is working, factory reset the other one ONLY, then in Settings go to System, Add Product and follow the prompts to add the reset speaker.

https://support.sonos.com/s/article/1096?language=en_US

S

Thank you for the reply!

This indeed (eventually) worked. I am very happy and enjoying my one+one!

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