The iPhone app connection to our Play:1 and Play:3 got screwed up, such that I had to go thru the reset process of temporarily connecting one of them to the router via Ethernet. That only partially worked, and various attempts to correct it finally got them both working, but with the Play:1 on my Sonos account and the Play:3 on my wife’s Sonos account. But after logging out of the app on either/both iPhones, it won’t let us log into the other account - demands the credentials for the account we just logged out of. How to fix/workaround this?
Best answer by Ken_Griffiths
Ah...I see what has ‘likely’ happened here and it seems you initially introduced the issues when you added the eero mesh WiFi system and also left your original ISP Comcast ‘WiFi’ system still up and running. You have got your setup into a bit of a mess with two separate Sonos Households. Here are my suggested steps to fix the issue...
- I would suggest you switchover the Comcast router to modem mode, or if that feature is not supported on the router, then at the very least switch off all its WiFi beacons completely and just use the eero WiFi system - you likely don’t need both WiFi networks and that was perhaps what led to the first steps towards your current problems.
- So with the Comcast router in ‘modem’ or ‘bridged’ mode with its WiFi switched off, you are then best to ‘wire’ one of your Sonos devices to the primary eero hub only.
- This wired Sonos device will become the root-bridge to your Sonos system, which will then connect to other Sonos products using its own internal wireless signal, called SonosNet.
- Once you have one Sonos device wired to the eero hub, connect all Sonos controller devices to the eero WiFi and open the controller App. You may see either one or both speakers.
- If you do not see the speaker that is wired to the eero primary hub within the Sonos App, then I suggest you reset the App in "Settings App Preferences" and then choose the option to connect to the "existing” Sonos system. Do not create a new system.
- After the App reset, if you see just the one wired speaker only, I would simply ‘factory reset’ the ‘other’ (missing) speaker and add it back to the system using ‘Add Product’ in ‘Settings/System’ in the Sonos App.
- And the last step (phew!!), when everything is back up and working well, then goto "Settings/System/Network/Wireless Setup" and reset/remove your WiFi credentials from the Sonos App, as these are not needed when the devices are running on SonosNet and it will prevent your speakers losing connection by trying to hop between the SonosNet signal and your eero WiFi signal.
Hope the above suggestions help to get things sorted.