We have been installing Sonos for customers for a few years now and from the start I think we have been doing this incorrectly. We have been putting all the SONOS installs under one account which just made things much easier for setups. But now in hindsite I am seeing that this was not such a good idea as we have some customers that want to do updates or add a new Sonos on there own and of course they do not have there own account to do this under. We do other installs for other products where we can assign the devices to the customer after the dealer sets everything up but I do not see any such options for Sonos.
In a list of a bunch of devices what is the best way without rolling a truck out to a customers house and resetting everything or giving our username and password to the customer to reassign his/her devices to there own account and off ours.
This was started this way because most times when we do installs customers are not home which makes it difficult to do our work when the customer is not there to provide an email or authorize the new account we are assigning them.