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504 Topics

Can't add music library - computer "not responding"

User seeking help. :-) Everything was working fine (and had been for over a year) until a couple of days ago, when I returned from a two-week vacation, during which my computer and Sonos player had b...

Computer refuses to let Sonos connect to it

Sonos has worked fine for > one year. Suddenly I lost my Sonos music library and cannot index it. I get the error message that "computer name will not let Sonos connect to it. I have checked sharing s...

Lost music library after update to High Sierra

I updated my Mac OS to High Sierra today, and now I cannot connect to my music library. Any suggestions?

Where to store my Music Library?

I feel like this should be addressed somewhere on the Community boards, but I couldn't find any specific answers to this question. I have a large digital music collection much of which is not availab...

Baffling problem with Sonos Music Library

My Sonos Music Library shows music from folders not specified in my preferences. In preferences, a single library is listed for the music I want accessible via Sonos. The path is /Volumes/Drive2/Music...

Latest update cut off access to my music library

Diagnostic 7932866 The latest update will not access my local music library stored on a hard drive connected to my mac. This has been working fine all throughout the latest Beta testing, however onc...

Controller can't find server for iTunes Library - won't play songs

Sonos can't find server to play my itunes library songs. Firewall off, running Sierra 10.12.6 Was working fine until this afternoon. Tunein and other sources play fine. Last mac update was 9 November....

Cannot Add Music Library

Hi, Recently one of my networks machines died and contained my mainmusic library as it was always on. It was on raid so no big issue as I recovered all the music. Since then I am using a Windows 10...

Can a music folder be selected in Sonos library?

In the Music Library Settings if I add a second music folder I am unable to play from it unless I remove the first one, close the Sonos app and re-index the new folder. Is there any way to not remove...

Music Library Set up

Hope you can help. I am setting up my music libraries from my Windows PC (running Windows 10) My music is linked to iTunes. I have on my desktop two user accounts, each with its own music library....

Unable to access music from QNAP NAS

Every time I try and access my QNAP NAS from SONOS I cannot. It can see the music, all the albums are there, but when I select an album, when it opens all the tracks are greyed out and if I trt the pl...

Unable to find song

Why won’t Sonos play a song in my library but can be played on my device.

Using a Time Capsule for iTunes Music

I am interested in purchasing a Time Capsule to backup a customer's iTunes library. If I am not mistaken the Time Machine backup on the time Capsule is encrypted and compressed. Can Sonos read the mus...

Artist dropped from index

My system is working fine, but seems to have dropped an artist and the two records of his that I own. These are Purchased AAC audio files. I checked the iTunes file path (/Users/don/Music/iTunes/iTune...

WD My Cloud Home

I'm trying to set up a Western Digital My Cloud NAS to share music on Sonos. I'm using an Airport Extreme named Airport, the NAS drive is named Cole, and the file is Music. I've tried \\Airport\Cole\...

Error loading/playing tracks

Hi, I am receiving the message "Error occurred while adding tracks to the queue (1002)" and "Unable to connect to Paul-Pc/Music" These errors appears to have happened since loading the last Sonos sof...

Troubleshoot adding my iTunes library

I have cannot seem to get my iTunes library to add to my Sonos desktop app. I go through the process, it says it successfully adds "Music 2", it indexes for a while and then i get a notification that...

Can't play from my Mac

I have been using my Sonos successfully for 9 months. Now I can't play music from my macbook. Two issues. First the Play 3 forgets where my music is. The folder disappears from the window. Second, w...

Unable to set Music Library. Any other way to stream my music directly?

When I choose my music library on internal or external disc, after all steps it shows "unable to find the computer". Is there any other way to stream directly my music to Sonos player?

Sonos one play Local Library

When if ever can Alexa communicate with our music library ?.....what a disgrace.....

Cannot add my iTunes Music Library to Sonos "1"

Add me to the list of the hundreds who are having HUGE issues in trying to add/sync my iTunes Music Library to my new Sonos 1. Love Sonos, but not being able to add iTunes library or playlists or even...

Why can't I import my songs into my queue????

I have 67,000 songs. I spent a load on this system and was just about to equip the second floor of my home. However if this app limits my library,I don't see the point. C'mon I don't need a system i c...

Adding Music Library.

'//xxxx/Music' is no longer available. The device where the music files are stored may not be powered on, or the path may have changed. I AM COMPLETELY EXASPERATED. First off, I've been having issues...

server can not be found

Recently had to get a new computer and every time I try to play something from the computer, I get any error message saying "server cannot be found" . The controller does work from my iPhone though. I...

Can Sonos Play:1 ignore a library?

I have a music library added from my laptop. My wife has her music library added from her laptop. The two libraries are treated as one big library in the Sonos app. This is generally OK, but if I'm l...


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