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Spotify Music Library - Artist selection missing
Question

I'm a new Sonos user. Is there a reason that you can't see all the same functionality in the Spotify app via Sonos as you can on the direct Spotify app? Specifically, My Music Library is missing Artis...

Can't Control Sonos From Spotify (working previously)

I had Spotify & Sonos working together where I could use the Spotify App to play on my Sonos 1 directly. But now that has gone away, and I can't get it working again. ● I don’t see my Sonos speaker...

Connection to spotify not working
Question

Diagnostics no. is 7168888. Im trying to use spotify via a bridge, going out to 2 x play 3 speakers. Usually works fine, however over the past couple of weeks the track shows as playing but I've n...

Issues with Spotify Direct Control cutting out and not connecting
Question

I've been getting issues with Spotify Direct Control cutting out or not connecting during beta testing, and have been advised to raise the issues with Customer Care. Please see https://betacommuni...

Spotify app not showing Sonos
Question

Hopefully I'm missing something very obvious... I had linked my Spotify premium account as soon as Ver. 7 was released (during the beta actually). Now I cannot see any of my Sonos devices in the Spo...

"Control Sonos from Spotify" not under "Settings"
Question

The "Control Sonos from Spotify" menu option is not appearing under the "Settings" menu on the Sonos Android app as per the documentation. I'm trying to configure the Sonos to use Spotify Connect to...

Fel no 1002 gör mig tokig - sitter i även efter en reboot av alla enheter
Question

Hej, jag tappar hela tiden mitt Sonos system och jag klarar inte av att spela musik längre. Så här har det vart till och från i 3 månader. Har en play 5 gen 1, och två play 1. Samt en bridge. Jag får...

Not all speakers showing up in Spotify Connect
Question

After running into some trouble with an update a few days ago I ended up factory resetting my Play:5 (house has 2x P:3, 1x Playbar at the TV, and 1x P:5 in the kitchen). The speaker issue was correcte...

Spotify Connect doesn't recognize all Sonos players, plays only one.
Question

Spotify Android app recognizes only two out of three Sonos on the network and plays only one of them. On the Spotify App and on desktop, everything is fine.

Queue restarting when using Spotify Connect
Question

I'm having trouble using Spotify Connect through both Mac and iPhone when connected to my Play 1. When playing songs in 'Your Music' or via a playlist, I double click on the song I want and it begins...

Volume resets immediately to zero
Answered

Periodically, my Sonos systems gets into a state where the volume reverts to zero (mute) whenever I try to turn it up. I think this is mostly when I am using Spotify Direct, but I am not sure about th...

Spotify Direct and erratic volume
Question

I love the Spotify Direct feature, but one gripe. When I use Spotify Direct to start playing a song to Sonos, and attempt to adjust my Sonos system volume via either the Spotify app or Sonos app, I...

Cutting out after one song using Spotify
Question

Whilst playing Spotify through SONOS or SONOS through Spotify (via an IOS or OSX device) I get the “Unable to Play “Name of Song” - the connection to Spotify was lost" error message after 1 song has p...

Spotify play issues at home - Stops after one song

What is the solution to the following issue? We have 3 Play 1, Playbar and Play 5(2nd) as part of our setup. Our Router is an iiNet Gateway, with Apple Time Capsule connected. I cannot play m...

Is there any app or setting that allows you to constantly stream music?
Question

I find that after playing music for over 4 hours or so the music stops. I have tried both Pandora and Spotify. Is there an app that will allow you to constantly stream?

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