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683 Topics

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Luc717 Contributor I

Sonos One, Echo Dot & Group Ducking
Answered

Hello. I’ve been having an issue with my Sonos One and Alexa setup which I think is an error but have discussed with Sonos Support and they say it’s not, but this looks to me to contradict the website. Looking for some more opinions/experiences! I have an Echo Dot and a Sonos One in my living room...

Voice control and smart home / Amazon Alexa and Sonos
84 5
5 days ago
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Rhinoferoce Contributor I

Play:1 stereo pair with Sonos One
Answered

Will it be possible to pair a ‘One’ with a Play:1 to create a stereo pair?

Life with Sonos / Wireless speakers
59592 175
8 days ago
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sgoins78 Contributor I

Pair Sonos Play 1 w/ Sonos One (Gen 2) and Bluetooth
Answered

I have a Sonos Play 1 that I bought back in 2013 (along with a Sonoso wireless bridge). I'd like to pair it with a Sonos One (Gen 2) AND I'd like to be able to bluetooth to it. Will this technically work? Where I pair the Gen 2 via bluetooth to my phone and I get stereo sound sound played throug...

Advanced & troubleshooting / Advanced setups
1029 4
2 months ago
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User615615 Contributor I

Sonos One Alexa Alarm volume
Answered

Is there a way to adjust the volume of the alarm played when set via Alexa? (searching for this I learned there's a Sonos alarm option as well, which I've never used on my other 7 speakers)

Voice control and smart home / Amazon Alexa and Sonos
2850 25
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2 months ago
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jrawlson Contributor I

Connecting my Samsung Smart TV to my new Sonos One
Answered

How do I connect my new Sonos One to my Samsung Smart TV? Thanks.

Advanced & troubleshooting / Troubleshooting
66238 23
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3 months ago
art4mad Contributor I

Sonos One repeats every Amazon Music song once
Answered

I have a Sonos One system, and I listen to a lot of music via playlists I have set up on Amazon Music. For the last few months whenever I play a playlist, especially if I set it for "shuffle" each song is played twice in a row. The song simply starts again once it's completed, then it moves on to an...

Life with Sonos / Music services and sources
447 15
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3 months ago
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Brody2005 Contributor I

Ungrouping issue
Answered

Every day another problem with Sonos. My Sonos one pair have to to be re-paired with the Playbar every morning in order to hear TV sound from them. I want them to be slave speakers to the TV and Playbar. Why is that so difficult to accomplish? This morning it again shows one Sonos one speaker ungrou...

Advanced & troubleshooting / Troubleshooting
284 5
3 months ago
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SDK Contributor I

Alexa is not working on Sonos One
Answered

I set up the Sonos One two weeks ago and it connected fine to our existing Sonos system. Alexa voice was also working well. The Sonos One was unplugged for several days, and when I started it back up, Alexa did not respond, It appears that the voice services in the Sonos and Alexa apps on my Andr...

Voice control and smart home / Amazon Alexa and Sonos
73091 25
3 months ago
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Bojsen Contributor II

Voice service: Not available in your country??
Answered

Just bought a Sonon One in Singapore - It is advertised to have Alexa voice service but upon setup the app simply state: Voice service, not available in your country? Is this correct, how do i get it activated? Right now the Sonos One - is no different from my Sonos Play 1 that i wanted to upgra...

Voice control and smart home / Amazon Alexa and Sonos
21438 35
4 months ago
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Arjan76 Contributor I

Sonos One > Philips Hue
Answered

My Sonos One, with the right skills enabled, cannot find my Philips Hue (gen 2 hub) system. Tried everything that was mentioned in other threads: reinstalling skills, resetting the Sonos and the Hue, removing Alexa from Sonos, etc. One remaining think I can think of is that my Philips Hue lights a...

Voice control and smart home / Amazon Alexa and Sonos
8929 7
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4 months ago
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akinnaird24 Contributor I

Static coming from Sonos Beam
Answered

Hi! I have Sonos Beam that I just added 2 Sonos Ones and a Sonos Sub to. They are connected to a Samsung Model UN65KU6500. This just started today out of nowhere. I submitted diagnostics, and my confirmation # is 916560083. Thanks for any help!

Advanced & troubleshooting / Troubleshooting
200 3
4 months ago
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snelld Avid Contributor I

Deezer FLAC quality on SONOS via Alexa or (when available) Google Assistant
Answered

Hi, I'm looking to move from Amazon Music Unlimited to Deezer as Deezer appears to be the only streaming service that integrates into the Virtual DJ software that I use. I see that Deezer has an Alexa skill. I would rather go for Deezer Hifi than Premium but am mindful that the vast majority of my...

Voice control and smart home / Amazon Alexa and Sonos
570 8
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4 months ago
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gbh2030 Contributor I

SONOS ONE - Having trouble understanding right now.....
Answered

Had my SONO ONE for approximately 2 weeks. It worked for the first few days then just stopped. Tried resetting it, deregistering it, unskilling it, etc. Managed to get it now playing SPOTIFY no problem but as far as ALEXA is concerned, it does not want to know. Every time you use the wake-up phrase...

Advanced & troubleshooting / Troubleshooting
57845 60
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4 months ago
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AndrewBraz Contributor I

Sonos One: Gen 2 - Voice Control will not connect
Answered

Hi, I recently purchased a Sonos One: Gen 2 to pair with my existing One: Gen 1. I was able to create a stereo pair with the two and they both amazing together. However, I can't get the Alexa voice control to work with the stereo pair or the new Gen 2 speaker. Alexa control was working fine on the...

Voice control and smart home / Amazon Alexa and Sonos
2813 21
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4 months ago
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Brody2005 Contributor I

Samsung 4K TV Audio Setup w/ Playbar and dual Sonos One’s.
Answered

New Samsung 4K TV has poor sound quality. Purchased Sonos Playbar. Connected cable box via HDMI universal connector box to TV and audio from universal connector box to Sonos Playbar. Then set up Sonos One speaker on left and right side opposite the TV and Playbar. Don’t get any sound from the TV th...

Advanced & troubleshooting / Troubleshooting
415 4
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4 months ago
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cjinfantino Contributor III

Multiple Sonos One's with Spotify
Answered

I just got three Sonos One's and setup them up. Each one is in a different room and will be controlled independently. I tested out trying to use Alexa to start playing from Spotify. I discovered that you can only have one Sonos One playing from Spotify at any given time. The only option I found to...

Voice control and smart home / Amazon Alexa and Sonos
3225 8
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4 months ago
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reed2000 Contributor I

New SONOS ONE can connect to music services but won't play sound.
Answered

Hi all, wonder if this is common or if I'm a lucky one! I ask my Sonos 1 'play radio 1' it replies 'bbc radio 1 from Tune-in' but no sound plays. Same with asking it to play from my Amazon music Library (Prime). It says 'playing X on Amazon music' but no sound plays. If I manually play the same r...

Voice control and smart home / Amazon Alexa and Sonos
681 7
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4 months ago
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agacom Contributor I

Alexa on Sonos One / Beam not working properly
Answered

Hello there - I need help regarding my Sonos One and Sonos beam speakers with Alexa. When I ask Alexa a regular odd ball questions she responds just fine something like “how far is the moon” or “who won the game last night” - but when I tell her to go through my flash briefing she says “here’s your...

Voice control and smart home / Amazon Alexa and Sonos
1172 13
5 months ago
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Rivals United Contributor I

Disable Sonos One Alexa from playing a sound when I say "Alexa"
Answered

I just set up a Sonos One with Alexa and the sound is noticeably better than the Amazon Echo. On the Sonos One though, each and every time I call "Alexa" it plays some kind of acknowledgement tone. When I call my Echo or Dot, thankfully there is no such tone. Is there anyway to disable it?

Voice control and smart home / Amazon Alexa and Sonos
23040 296
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5 months ago
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melines Contributor III

add sonos one to other sonos one in the same room
Answered

i would like to konw what o have to do to set two sonos one in the same room in stereo mode yhank

Getting started / Setting up Sonos
94 3
5 months ago
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Andrew Evans Contributor I

Tried all solutions but still getting "Sorry, that device is offline" from Alexa on Sonos One
Answered

As the title suggests. This is when trying to play music, and has been happening for about 10 days now. Example: I say "Alexa play songs by Foo Fighters". She says "Playing songs by Foo Fighters from Spotify - sorry, that device is offline". I've disabled the Sonos skill in the Alexa app, removed...

Voice control and smart home / Amazon Alexa and Sonos
365 2
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5 months ago
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farshadkt Contributor I

Lost the wall plate of wall mount
Answered

Hi all, we had two Sonos Ones mounted on the Sanus Wall Mount. We had some construction work at the house and lost the small plates that are for screwing to the wall. I searched the accessories, but couldn't find that small plate. Any ideas on what my options are if I don't want to buy two new mount...

Getting started / Setting up Sonos
72 7
5 months ago
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paultraynor Contributor I

Airplay from Mac
Answered

Hi, I recently bought 2 x Sonos Ones purely for the Airplay functionality and being able to stream from desktop. However, despite seeing the speaker choice in the mac's output setting and being able to select it, no audio actually routes to the speakers unless I am in iTunes. I can see in the Sonos...

Life with Sonos / Controllers & software
1350 6
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6 months ago
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Ravica3 Avid Contributor I

Sonos Shelf for Surround Speakers
Answered

I've been looking at speaker stands and wall mounts for my 5.1 Sonos system arriving tomorrow. I have Sonos One's as surrounds. My wife saw the Sonos Shelves and she become fond of them and would like to get them. My question is do you seen any disadvantage of using the Sonos Shelf instead of a typi...

Life with Sonos / Home theater
173 3
6 months ago
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Zootopian83 Contributor I

Speakers keep grouping when not wanted
Answered

Slightly odd problem which started last week. When asking a Sonos One/Beam to play something, it is automatically grouping together all other Alexa-enabled Sonos speakers to play it. This is despite them not being grouped or other speakers even playing something else at the time. Earlier today,...

Voice control and smart home / Amazon Alexa and Sonos
171 2
6 months ago

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