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21963 Topics

Need help switching to new WiFi
Question

I’ve done everything to get my system onto my new WiFi system. I plugged a player into my router but nothing comes up, and I’m at a loss. Hopefully someone can help me out before I lose my mind.

Sorting Playlists
Question

Am I missing something -- or is the only way to view my Playlists sorted by the last one I created appearing at the top - so they can't be alphabetized ?

When will Sonos Skill for Alexa be available in Canada?
Question

HI, when should we expect the Sonos Skill in Canada, can't wait to have voice control of my system.

Sonos 5 stopped connecting
Question

I have a Sonos Play5 and 2 Sonos Play1's, All bought December of 2016. Originally I setup via wireless. They were working very well via wifi. My house has a Wifi router and I have a netgear wifi e...

Play 3 won't connect to rebooted syste
Question

I have a two play 5 and one play 3. Purchased a Velop Router system to web my WiFi. Rebooted everything-all went well with the two play 5 hook up. One play 5 is hooked directly to a router tower (...

Playbar Optical Port Door Missing
Question

Got my Playbar and noticed that there is no optical "door" on the back. I asked the seller about it, the sell told me "As a matter of fact, all NEW Sonos shipments that are shipped after August 1st di...

My Sonos One thinks it is in another city where I first turned it on.
Question

I first set up my Sonos One in the city I received it in as a gift. Now, when I ask where it is or what the weather is it returns results for that city even though it is no longer there. How do I get...

Different configurations
Question

Hi, I'm going to buy 1 Playbase and 2 PLAY 1. I will configure this set with Trueplay option. My question is, after making this, could I take one PLAY 1 to use it for music in a room ? is it easy to...

Ran 8.2 update, now nothing works!
Question

I ran the 8.2 update this morning. When I tried to open the app, I basically had to reenter all my information as if I was a brand new customer. Then the app told me I needed to add a player, but the...

Sonos Play 3 song skipping and dropping from APP
Question

My SONOS 3 songs skip. Not to the next song but actually skips like it a damaged record or cd then locks up. It also drops from the controller. I've tried changing channels and moving it around but...

Playbase and LG Magic remote
Question

I am unable to connect playbase with LG magic remote. Any guidance?

Digital Archive streaming ripper/player
Question

When will an 'archive' like component be available? Something akin to Bluesound's Vault.

Sonos PC App not finding my System
Question

Hi I have an issue with the PC app, I use mostly the Android app and rarely have issues with it, but I cannot seem to get the PC app working, it just does not find my system. I've configured (and che...

App connection to Sonos
Question

To all, I’m not certain this is the right place to ask this, so please let me know if I should switch to another group. My problem is app connectivity. I purchased 2 Play:1’s, which I set up in my l...

Alexa and the old Sonos Play:1 - what to buy?
Question

Hello everyone, I’m new. Please go easy on me. I’ve searched and not quite found the right question and answer, so here goes... I have 3 Play:1 units and a Playbar which I’m very happy with. I’d l...

An error occurred while adding songs to the queue (701)
Question

I can't play all my songs an error says "An error occurred while adding songs to the queue (701)" How do i fix it?

Sonos AMP for outdoor use
Question

I just purchased 2 Polk Atrium 8 speakers for my backyard, just wondering if the connect:amp is able to drive them in full stereo mode?

High End Turntable to PreAmp to Connect-VERY poor sound...any advise?
Question

Hello all! I purchased a Sonos Playbase and Connect. I have hooked my Linn Sondek Turntable into a Little Bear T8 preamp through the MC ports then into my Sonos Connect live in port. I am getting a...

connect life span
Question

My sonos connect seem to have gone bad. What is the lifespan of this product and the warranty. It crackles and the sound goes in and out.

Artist dropped from index
Question

My system is working fine, but seems to have dropped an artist and the two records of his that I own. These are Purchased AAC audio files. I checked the iTunes file path (/Users/don/Music/iTunes/iTune...

Connect amp analog in
Question

I have a connect amp, and am trying to run my digital audio from my stereo into my connect amp via the analog audio inputs. I have a D>A converter, and when I select line in for the sonos, the audio i...

Will the Controller App be simplified soon?
Question

I had hoped the painfully un-user friendly app would have been updated by now, but no. I am still struggling to perform basic functions such as setting a playlist for an alternative room. I am no gr...

Alexa mutes speakers
Question

So, I'm upstairs in the shower listening to my morning podcast and it mutes itself every 10 seconds. Come to find out my wife was in the kitchen using Alexa to make a shopping list. How do I turn...

CR100 ‘dies’ after latest update Jan 14’18
Question

The display on my CR100 died after latest update. The charging light indicator does not function. I tried a reset and have verified with a voltmeter that the cradle works and also that the CR100 is ch...

soundbar placement
Question

Can the soundbar be placed on the rear wall opposite the screen? I am using a projector and need to connect direct from projector to soundbar. I plan on using 2 sonus one speakers....could they be pla...

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