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Wireless Connection Issues
Question

Help! I have replaced by Virgin router (Superhub 3 I think) and now I am unable to connect my Sonos equipment wirelessly. Any advice?

Flash Briefing restarts then becomes unresponsive
Question

Been dealing with a strange, intermittent issue, and I'm wondering if anyone else is seeing the same behavior. Had regular echo's prior to Sonos, and had flash briefing configured. Migrated to Sonos...

Epson 2045 Projector & Sonos System Capability
Question

Will this set up work with my Epson 2045 Projector: I am looking to connect a 3.1 Playbar and sub to my existing home theater system, which I already own the EPson 2045 so now trying to find a solid...

Sleep Timer using Alexa - not working with Sonos One
Question

Purchased a Sonos One to use with Amazon Alexa and have discovered that although I can listen to my favourite radio station, when I ask the Alexa to sleep after any number of minutes, and it acknowled...

Play 1: Streaming Issues - Radio vs Queue
Question

We have 2 x Play One's set up in our business. Both set up correctly and are operated using the players on our PC. We originally had them set up using the app and streaming Spotify. Issues were many w...

Help! Having trouble playing locally stored music.
Question

I’m having trouble playing locally stored music on my iPhone. Playing Pandora or Amazon Music works just fine. But when I play music stored on my IPhone, the music plays for a while, them cuts out and...

Sub Intermittently Working
Question

Recently moved my Playbar/Sub to new TV. Added Connect Amp to mix. My sub comes on/off intermittently. Using LG 4k, FireTV (for PS Vue), wired connection to TV (Ethernet)

Fruity Loops
Question

My son creates music from a computer with WiFi using Fruity Loops and wants to play through Sonos Play 5. We were able to through the Aux line, but that is inconvenient. Any suggestions to play over...

Playbase tv autoplay not working
Question

Playbase with a pair of sonos ones with current software 8.3 and tv autoplay. The autoplay does not function. Called Sonos and the first responce was it will not work because only play five has that...

Sonos on Hughesnet
Question

I saw a very few complaints on the web. All of them seemed pretty old. Question: Will Pandora work with Sonos on Hughesnet. I am a computer guy so I can handle port forwarding issues, etc. I have...

Connect - sporadic connection
Question

My Connect sometimes works, and sometimes doesn't. Sometimes for long, uninterrupted stretches and sometimes off & on. I submitted a diagnostic: 8505149.

SONOS and Satellite Internet
Question

Didn't really see the answer I was looking for in previous posts. I called tech support and didn't get an answer either. I have a client who has HughesNet satellite internet with a 25mbps connection (...

Multiple Speakers Dropped Out
Question

Morning all, I know this has been discussed a lot, but I have looked at quite a few other similar posts, tried the troubleshooting suggestions and I've still had no luck. I've had a 3 speaker system s...

Sound drops out when watching tv
Question

Been using Sonos for some time now and love the system and the sound. But I keep having problems where the sound drops out for a second or two when watching tv. The funny part is that it only happens...

Sound stopped playing from playbar - playbar disappeared in app
Question

#8502964 Sonos working fine for over a year. This morning sound stopped playing from soundbar in family room. Family Room no longer showing up in app. All other rooms with Sonos are working, in...

Prospective Sonos Playbase + Play 1 buyer looking for opinions (with crudely drawn diagrams!)
Question

Hello all, I've been looking to upgrade my home sound system as I currently have a cheap 2.1 soundbar/sub from Monoprice that I got for ~$40. After doing more research, I'm considering going for a 5...

ABC stations poor quality stream
Question

Hi, I have recently started experiencing poor quality audio from ABC stations. More specifically i listen to Triple J, but am having problems with most (maybe all) ABC stations. Since about a week a...

Rotation - horizontal not working
Question

iPad, iPhones, kindle 7 all go hoizontal, but not the kindle 6 I bought to use solely as a Sonos controller. Vertical only is driving me mad as I want to have it on a horizontal stand set up as a perm...

Auto Rotate
Question

After latest update, auto rotate is no longer working on any of my tablets. Yes, I checked the tablet settings and auto rotate is on and working with other apps. Any suggestions?

Tidal authorization not accepted since update
Question

Since the new update, Sonos asked me to reauthorize the Tidal account. This is done thorugh Tidal, which accepts, but apparently the setting is not saved by Sonos. Consequently it not possible to use...

Disable Sonos One Alexa from playing a sound when I say "Alexa"
Question

I just set up a Sonos One with Alexa and the sound is noticeably better than the Amazon Echo. On the Sonos One though, each and every time I call "Alexa" it plays some kind of acknowledgement tone....

New connect with digital input
Question

Hello Sonos team, i have a sonos playbar connected to my TV using the digital cable, it works perfect grouping with all my speakers (2 x P3, 1 x P5, 1 x P1) but when i play videos in my projector i ca...

Sonos does not work - keeps cutting out
Question

We have a sonos 1 and two sonos 5 currently. we have set them up EXACTLY as per the instructions. We have exceptionally high internet speed. We have connected our spotify. Despite updating the sonos...

Alexa Multi-room Music / Audio Groups
Question

I have a new Sonos One that I am adding to home with 2 Echo devices. In the Alexa app I am trying to setup an Audio Group for multi-room music. However, the Sonos One does not show up as an available...

Soundbar audio cuts out
Question

I've been experiencing brief cuts in audio from my soundbar, max approx 20 seconds, mostly while using fibre optic input. Soundbar is wired to LAN. I also have other Sonos devices which run off wifi....

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