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Static crackle noice from one of my play 1 surround speakers
Question

I have a 5.1 set up in my living room consisting of a play bar, bass and 2 x play 1’s. I have recently experienced a crackling noise from my right hand side play 1 and can’t determine the cause. I ha...

Connect 3 speakers to a single connect:amp
Question

I currently have 2 speakers of a bedroom on a connect:amp. I would like to add a single speaker of the bathroom on the same connect:amp. Pair of speakers in bedroom: 2x Monitor Audio WT150-LCR (Nomina...

Greyed out songs on spotify playlists.
Question

I mainly use my Sonos systems to stream from Spotify but recently I've noticed more and more songs in the Sonos app showed as greyed out and I'm am unable to play them. Now before anyone mentions reg...

Tune in dissapeared?
Question

After the most recent update TuneIn dissapeared from Sonos....how can I get it back?

I lost a room
Question

After the last update 16.12.2017 I lost one of two rooms in my controller. None of the proposed suggestions helped. I made a factory reset without result. I have two Play 5, about 6 months old. Both...

Grouping/Ungrouping pair of Play:1 speakers from Surround sound
Question

Hi Everyone, I'm new to the sonos community and just installed a playbar and sub to my media room. I purchased a pair of Play:1s that I would like to pair with the playbar/sub for 5.1 surround. Unti...

Playbar locked in TV mode ?
Question

Hi. Anybody here know, if I can adjust or cancel the timeout for the TV settings. ? When I turn off the TV, my PlayBar is in TV mode for more minutes. It's a little annoying when I want to music just...

missing left stereo channel
Question

Just bough and installed "connect" with a single "play1" and connected it to my ancient stereo amp. Left stereo channel not working. Is that my cables or something else?

Album artwork - Library doesn't show thumbnails
Question

This Community has several solutions where no artwork shows but my problem is slightly different. When playing music, the album artwork shows up. However, there are no album thumbnails when viewing th...

Asus RT N66u connection problems
Question

Sonos was working fine with BT Home Hub - changed to Asus RT-N66u router - Sonos not working at all - unable to connect to components at all.

No sound from Play 5 (series 1)
Question

Both Spotify and Sonos Apps recognise my Play 5 as an available device from my menus yet the device has no sound when i connect to it (it appears to be playing fine in the App). I have another Play 5...

Problem browsing Spotity music in Sonos app & no connection with speakers in Spotify app
Question

Hi diagnostic: 8230975 I am having issues browsing music in Spotify through my sonos app. Some music is browsable but some it gives an error "Unable to browse music". For instance, if I go to Genre...

Distortion with Connect and Turntable
Question

I am trying to connect my turntable to my Sonos system but when I play a record I am hearing a lot of distortion. Right now I am using a Crosley turntable, with a Pyle PP999 Amp, plugged into a Sonos...

Playbase + Play:ONEs Setup
Question

Hey guys - so I'm pretty new to the Sonos ecosystem and pretty dang happy with it but I have a question about some setup possibilities I've not been able to track down an answer for. I currently hav...

Playbase does not switch to audio after software update
Question

After the last software update my playbase does not switch to audio anymore when I turn off my tv. As a result I have to use the app to turn on the playbase instead of using the button on the playbase...

Controller app keep restarting
Question

when selecting apple music from my added services on the controller app, the application is restarting. I have been having this issue since upgrading to 8.2.2. the controller works well if I am playin...

Only Playbar is providing sound. Not speakers attached to connect amp
Question

Hi- I set up my own Sonos system last year. It was a challenge and I was so proud. But now I’m having an issue. In one room, I have a playbar (still working) a sub (I think still working) and 4 spea...

Pandora stops unexpectedly
Question

Hi, Pandora stops unexpectedly and randomly. Driving me nuts! Ran diagnostics immediately after last stoppage. The diagnostics ID is 8229607 Thanks, Rob

Sony home theatre system and playbar
Question

I am trying to hear My Sony system through a new playbar instead of the speakers that came with the system. There is a HDMI output to my tv and I have the Sonos supplied optical cable from the tv to t...

Setting up Play:5
Question

Sonos 5 just stopped working!

Connect: AMP , PlayBar, & TV
Question

Hi All, firstly, i have submitted diagnostics: 8229080. I am trying to set this up for my father - and failing - embarrassing. What i am trying to achieve is to have the Connect: AMP and Playbar co...

Wired and Wireless
Question

I am building a new home so I can place wires anywhere. My plan is to have my in ceiling (non sonos) speakers for the family room run off a Sonos Connect plugged directly into my router. Then I will...

Music drops off with Tidal
Question

I just added the Tidal service to improve the sound quality by upping the bit rate. However, when streaming music, there is a drop off and erratic playing in some Sonos speakers. This dropping off has...

Error adding to queue / Cannot connect
Question

Out of the blue tonight my Sonos bugged up. I can no longer stream the contents of my iTunes library. Error 1001, 1002 and 1013... repeatedly. Unplugged, reset, re-installed... you name it I did it al...

Play 5 volume fluctuates
Question

Just recently when playing iTunes through our 2 year old play 5 the volume fluctuates from mostly almost non-existent to moderated. We can't rectify. Tried to update the system without any effect....

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