Unanswered questions

23588 Topics

Leeharl86 Contributor I

Beam keeps playing after tv is off

Question

Hi all any ideas when i turn the tv off with the remote or when i ask alexa to do so, pithing seconds the beam continues to play the tv audio any ideas why this is?

Life with Sonos / Home theater

lucasjackson80 Contributor I

one speaker in zone not working.

Question

I woke up this morning and one of the speakers in my Zone was not working. Never had any issues before. I have two pairs of in ceiling speakers powered by Sonos amps. zoned together. one pair works. The other doesn’t. i have tried power cycle and re-pairing. nothing.

Advanced & troubleshooting / Troubleshooting

paulmjones82 Contributor I

spotify skips songs on its own.

Question

Hello I have my Sonos on a wired connection and stream wirelessly through an access point. Spotify skips songs without command. I have updated my speaker to the latest firmware and still have to same issue.

Life with Sonos / Music services and sources

dardav2 Contributor I

Cannot connect to KVMR

Question

We have been streaming KVMR a local radio station for years and now it says unable to connect to the URL. There are 3 URL choices none work. I tried going through Radio by TuneIn through location that didn't work. I deleted the current URL and tried pasting multiple times.I turned everything connect...

Advanced & troubleshooting / Troubleshooting

Winkichick Contributor I

Airplay2 connection lost at end of iTunes playlist

Question

I've recently upgraded from Play:1s to Gen2 Sonos One speakers. The biggest reason for this upgrade was to bypass the Sonos app and play my entire library from iTunes. So far it's been perfect, brief drop out in one speaker every now and then but that's it. My question is, how do I stop iTunes (12....

Advanced & troubleshooting / Troubleshooting

CraigRobbo Contributor I

Do I Need a Sonos Boost

Question

Hi, I’m a long time user of Sonos with a One, Play:1 and Play:3 at home. However, we moved house to a bigger house with a decent sized garden, and now the nice weather is here and we’ve started to sit in the garden I am finding an issue with my phone being too far from the router so having poor con...

Getting started / What to get

emma.e.thomas1980 Contributor I

beam

Question

I can't get my beam to sync to my TV. It will sync to other speakers but when I press the button to get the chime, it won't chime. Please can you help me? Thanks Emma

Getting started / Setting up Sonos

Bel0406 Contributor I

android app cant sign into sonos account

Question

Recently moved house and had ne wifi connection. My sonos bar connected with no issue. Using my phone, connected my play 1. When i went to test by playing something, the app asked me to sign in. When i clicked this, the app goes into a white screen with the turning circle and does not move. I c...

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molsen4444 Contributor I

playbar not staying grouped with other Sonos device

Question

I am using a Sonos amp to drive rear speakers with playbar as front. I cannot keep the playbar and amp grouped after I turn the tv off then on. Any way to do this. Thanks

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pstephanou Contributor I

Can only get "Stereo" sound from external devices

Question

Dear all, I would like to ask if anyone has found a solution for the below problem. When using any hdmi attached devices on my TV such as Amazon Fire Stick and Playstation i can only get "Stereo" sound from my Sons Beam However, if i open Netflix from my SmartTV it can outpout DD5.1 just fine. Thi...

Getting started / Setting up Sonos

Ringmy46 Contributor I

sub no light but receiving power

Question

I have a sub that was paired with my Beam. I realised the sub was not working. looking in rooms, it had “beam+?”. I removed the sub and attempted to add it again. upon inspecting the sub when it came time to press the power button, I realised there was no light on the status indicator. I tried t...

Advanced & troubleshooting / Troubleshooting

dawsoncampbell Contributor I

Sonos and Wifi

Question

I've connected 2 sonos Connects to my network, 1 with an ethernet cable and the other sonos network. They are only a few feet apart. I then purchased 2 Play1's and wanted to connect them to the same sonos network but the 2 Connects are too far away. In the room I have my 2 Play1's I have really s...

Advanced & troubleshooting / Advanced setups

kootiekat Contributor I

choosing ethernet to beam or play1

Question

Hi all: Have tried to search words for this topic, but no luck so far. If it's already addressed, appreciate a link. New to Sonos. Bought the Beam for better TV audio. Wired it to ethernet. No surround/pairing anywhere. Play1s in rest of house. Goal was for whole home audio. So far very nice! Ha...

Getting started / Setting up Sonos

ILikeMoreCowbell Contributor I

Play 5 Warranty

Question

Is there any assurance if I purchase a Play 5 from Sonos it will last more than a year? Has something changed in the design since 2018?

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JJALA Contributor I

Song not encoded correctly, etc. nonstop messages, yet can stream radio stations fine...beyond annoying

Question

Sonos worked perfectly for years, so not sure what has happened. only change is we recently added 2 Nest outdoor cams on the same network, though I don't think the timing was exact. we have fiberoptic internet at 100mb download speed so I can't imagine poor signal is an issue. our system is Sonos 5...

Advanced & troubleshooting / Troubleshooting

Tony_P Contributor I

Best application for managing playlists

Question

Hi, I had trouble getting Sonos to see my iTunes playlist. I thought it would be easier to go native, and use Sonos playlists instead. I have noticed two things, but may be mistaken; 1) there doesn't seem to be a way to download / backup the playlists and 2) there doesn't seem to be a way to remove...

Life with Sonos / Music services and sources

docnick79 Contributor I

problems connecting

Question

I went on vacation and now I can’t reconnect to my Sonos system. Moment of the usual set up routines work. Is this system trash now?

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Jplutajr Contributor I

connecting Sonos amp and sonos connect with pioneer reciever

Question

So I have a pioneer elite receiver. I also have a Sonos connect and a Sonos amp. My receiver has 4 speakers connected to it. I connected the Sonos connect to my receiver with a coaxial. I also linked my Sonos connect to my Sonos amp and created a group. My Sonos amp had two speakers connected to it....

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Docta Contributor I

Google Play Music moves to next track before current track is finished

Question

When casting from the Android Google Play Music app to any of my speakers, the track skips to the next one far before the previous one has ended. Can be easily ten or twenty seconds. This has been happening for a couple of months now. Does anyone have any ideas? I've submitted diagnostics #10709239...

Life with Sonos / Music services and sources

budgie 1964 Contributor I

using a connect and a connect amp together

Question

Hello I am currently using 2 Sonos connects, one is connected to my stereo and the other to my TV in another room, this plays the TV sound through the line in source, what I want to do is buy a pair of exterior speakers for my garden I understand I cannot run these speakers from a connect and I woul...

Advanced & troubleshooting / Troubleshooting

pault07771 Contributor I

Sonos one

Question

Hi sorry this is all new to me, i have 3 sonos ones in my house everything works fine. But i have noticed the light on one of them that is usually solid white and flashes when you say alexa has now turned solid green but the light on the others are still white. Amy ideas

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tbville Contributor I

apple radio have explicit turned off, when a song comes on it stops playing

Question

Shouldn’t it just go to then next song instead of stopping the radio station from playing?

Life with Sonos / Music services and sources

Molkert Contributor I

Setting up 2x Play:5 + sub without Wi-FI/Internet

Question

Hi, I have two Play:5 + a sub i want to use in an setting where I will not have acess to interent. I thought of using the Line-in, but then i realize I will not be able to connect to both my Play:5s this way? Could an option be to run it on an Wi-Fi, with no acess to internet? If so, would I nee...

Getting started / Setting up Sonos

JCCZ75 Contributor I

Beam volume not ducking for Echo Show

Question

Recently purchased an Echo Show for the kitchen. Already had a Beam 5.1 system in the kitchen/dining room with Alexa enabled. I have created a group in the Alexa app with the Show as the Echo device and Beam as the preferred speaker. Also turned off the mic on the Beam so it would not complete with...

Voice control and smart home / Amazon Alexa and Sonos

flynnjo Contributor I

New second home. I want to use sonos in both houses to access my music library stored on a NAS

Question

Hi. I am a long time Sonos user who just purchased a vacation home. I know I can manage my Sonos in both locations with the same account. My question is that I have a significant music library that I store on a NAS in one of the houses. I want to know how to access that library when I am in the...

Getting started / Setting up Sonos

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