Unanswered questions

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mictang Contributor I

My music often cut

Question

What devices do you have? 2 Sonos one about 20 feet away from each other Has anything changed on the network? New wifi provider and lower strength 25 Mbps Which service(s) are you trying to listen to? Spotify Is the behaviour always the same? Yes Can you recreate it with ease, or is it random? Rando...

Advanced & troubleshooting / Troubleshooting

jamthetram Contributor I

Sonos Amp stopped playing surround w/ playbar

Question

In my setup, I have a Playbar and Sub connected by wifi and a wired Sonos Amp powering ceiling speakers as surrounds. This setup worked PERFECTLY for a month. It recently stopped and I only noticed because when I wanted to retune TruePlay it wouldn’t complete saying it couldn’t hear some speakers. I...

Advanced & troubleshooting / Advanced setups

eljefejef Contributor I

"It looks like [room] isn't available right now"

Question

I have three Sonos devices in my current setup, all connected to Google Assistant (GA). Two are Google One: gen 2's and I'm seeing some interesting behavior on one called "Master Bath." To be clear: GA works most of the time on each of them In each case, GA is fully responsive through the target s...

Voice control and smart home / Google Assistant and Sonos

anoukdv Contributor I

Can't connect Sonos to Audible as Sonos automatically links to Amazon.com

Question

I've been using my Sonos Play 1 for a few years to listen to radio and Spotify. Today I tried to add Audible and have had no luck. It automatically directs to Amazon.com, for which I don't have an account. I have only an amazon.co.uk account and my Audible account is connected to this. I've read sim...

Advanced & troubleshooting / Troubleshooting

mlvol93 Contributor I

No HD audio on NBC or CBS AFFILIATES

Question

Hello. New to the forum. Just installed Sonos Beam, love it...except unable to get sound on my HD channels for two local stations, CBS and NBC. Wo rks on all other channels as well as works when I stream from Roku apps. Anyone familiar or have suggestions. Michael

Life with Sonos / Music services and sources

CARL A Contributor I

Google Assistant

Question

Hi all! I tried installing my two Sonos One today with Google Assistant. First I installed One of them and tried it out and when i give command to lower volume it only lowers the One with Google assistant set up. I then installed the other One in hopes that this would solve the issue but then it do...

Voice control and smart home / Google Assistant and Sonos

SeeArr Contributor I

Turntable + Connect = Degrading/Poor Sound Quality

Question

I've seen a lot of similar posts, but nothing that seems to be a 1:1 match with my issue, so here goes... A much more vinyl savvy friend than I recently purchased a turntable for me as a birthday gift. Out of the box it has Bluetooth connectivity; however, being firmly planted within the Sonos ecos...

Advanced & troubleshooting / Troubleshooting

djfwmc Contributor I

hidden room

Question

I have two Play:1’s paired in a room. One of them is functional while the other says “hidden”. I have tried unplugging and resetting but it hasn’t resolved the issue.

Advanced & troubleshooting / Troubleshooting

M Toll Contributor I

symfonisk

Question

2 symfonisk som inte klarar att spela upp TV ljud. Gjort allt. Ständiga avbrott, nu i båda. Har aldrig haft problem innan dessa dök upp 1127514275

Other language forums / Sonos Svenska Forum

jamesp13rrn Contributor I

Sky Q WIFI issues across main box, hub and mini

Question

Hi all, ive searched but cant quite seem to find the answer to this issue im having. I have an extension with playbar, sub plus two play ones for the surround sound. I have SKY broadband and a wired network through house. Behind my TV i have a 4 port switch as the SKY BB router is about 50m away...

Getting started / Setting up Sonos

mi7chgo Contributor I

Can Google Assistant control Sonos speakers without Google Home device

Question

Do I need an actual Google Home device to control my Sonos speaker or can I do it simply through my Google Assistant or Google Home apps on my Android phone?

Voice control and smart home / Google Assistant and Sonos

Niclas711 Contributor I

Pipande ljud från Playbar

Question

Hej, Min playbar ger ifrån sig ett pipande högfrekvent ljud när den är aktiv. Ljuden tystnar när den går i vila. Ljudet verkar öka i intensitet när man spelar musik. Vad kan detta vara och hur kan jag åtgärda det? /Niclas

Other language forums / Sonos Svenska Forum

Tim UK Contributor I

Simplest of all set ups

Question

I have what I believe is going to be a very straightforward set up and would appreciate some advice on what to purchase. I live in the UK. My router is located in a bedroom upstairs. I also have an existing stereo hifi system (CXA60 Amplifier with speakers hard wired) in my living room downstairs...

Getting started / What to get

jpweas Contributor I

Apple TV remote controls volume up on Beam but not down

Question

I connected my Apple TV remote to control my beam and it works to turn the volume up but not down. It also does not display a volume bar so you have no idea what volume it’s at

Life with Sonos / Home theater

marinarose Contributor I

unable to browse music - spotify playlist

Question

I’m unable to browse any of my Spotify playlists. I’ve previously had access to all my Spotify playlists. I have read through the forum and this seems to be an ongoing error. Is there anything I can do to resolve this? Thanks, Marina

Advanced & troubleshooting / Troubleshooting

Frallebanan Contributor I

Sonos Connect hackar

Question

Hej. Har kört Sonos sen 2012. Inga stora problem hittills förrän nu. När jag ska gruppera min connect med t.ex. Någon av mina play1 så hackar musiken i connect medands den spelar som vanligt i de andra enheterna. Tar bort gruppering och det spelar som vanligt igen på connect. Connect är kopplad...

Other language forums / Sonos Svenska Forum

spiercemartin Contributor I

Linking Audible for Legacy Account

Question

I have a legacy audible account from before Amazon bought Audible. I cannot link it to Sonos and I cannot play any audible content through my devices. My girlfriend who has a later account with Audible has no problems. Any tips or any one with experience? Thank you.

Life with Sonos / Music services and sources

thesweatshopstudio Contributor I

Unable to Browse Music Spotify Playlsit

Question

I am getting an error with some, not all, of the spotify accounts on our sonos system that says "unable to browse music. This only happen on the playlists section under "your music" I can browse all internet playlists and the your music albums and songs just not the playlists. Any ideas what I need...

Advanced & troubleshooting / Troubleshooting

sonos_8991 Contributor III

sonos app takes control and sets volume to 100

Question

Twice today, the sonos app has launched itself while the phone was locked and set the volume to 100%. Both times the phone was flat on my desk so i am sure i was not pressing any buttons. Both times Spotify was controlling the system, and both times the sonos app was closed prior to locking the sc...

Advanced & troubleshooting / Troubleshooting

ARIVERA24 Contributor I

Sonos App Goes Straight to Room Setting

Question

When I open the Sonos app it goes directly to room setting and it says that an item is not connected. All of my items are connected but won't allow me to play anything. Once I select room option it doesn't show an issue with anything or even speakers logged in. What is the issue here? It is frustrat...

Advanced & troubleshooting / Troubleshooting

José Miguel Contributor I

TURNETABLE + ONE+ CONNECT

Question

Getting started / Setting up Sonos

kdc88 Contributor I

Multiple Sonos Connects

Question

Hello, Looking to purchase two Sonos Connects for outdoor speakers. I currently have a spare receiver that has two "zones" for speaker outputs. My question is, is it possible to wire two sets of speakers to the receiver. Each going to their own zone for different areas outdoors. Then use a Y splitt...

Life with Sonos / Components

PeaknikMicki Contributor I

Sharing Sonos but not WiFi

Question

Hi all. Anyone able to suggest how I can solve this? We want to share our Sonos system with friends and neighbours. i.e. When visiting we want them to be able to run Sonos app on their mobile devices to select music. We however do not want to give all of them them access to our Wifi as we hav...

Advanced & troubleshooting / Advanced setups

Nolie22 Contributor I

Better use Alexa or Google home at a public network at school?

Question

I'm trying figure out which voice command would be the best to use at a public network like something at a college. I'm currently using google home but i can't use the app at all it won't connect to the controller so I just use spotify connect and it will play music from there. but google home does...

Getting started / What to get

pinkoos Contributor I

Sonos Connect starts playing Pandora by itself, sometimes in the middle of the night

Question

I have a Sonos Connect tied into my Control4 home automation system which feeds all the overhead, in ceiling speakers in our house In the last month or so, the Sonos Connect starts playing my Pandora Thumbs Up playlist on its own, sometimes in the middle of the night It used to only happen maybe 1...

Advanced & troubleshooting / Troubleshooting

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