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Pudgyfish47 3 minutes ago

No ability to update system.
Question

Can't pass update system with "later" and when trying to update wrong email for "setup."

0 0
floatograph 5 minutes ago

Volume not working on Playbar - Cox Contour Voice Remote
Question

I cannot get my Cox Contour Remote to control the audio of my Playbar any longer - it used to work. I have tried a) changing the code my remote broadcasts to, b) changed my remote to a brand new one...

0 0
niccnewey 6 hours ago last post 10 minutes ago by niccnewey

Sonos Beam Tv Control On and Off
Question

Would anybody know why I can turn ON my tv using the Beam with Alexa but can’t turn it back off using the voice commands?

57 3
ninoha 18 minutes ago

"Finish setting up your Sonos account to keep using your Sonos system"
Question

Dear Sonos, please clarify: Is this a threat to disable my 4-figure Sonos setup unless I submit to your updated terms and set an account?

2 0
LeoG 21 hours ago last post 1 hour ago by LeoG

Play 5:2 shows solid orange
Question

Hi, This morning the music I played on my Play 5:2 stopped. Speaker showed solid orange. Impossible to re-pair. So I reset it. It shows blinking green, speaker shows (with MAC) during the pairing pr...

19 2
SF_Pearson 5 days ago last post 1 hour ago by Sonos_Jeff

Recent "Song Not Encoded Correctly" errors -- still plays music
Question

Recently, I’ve been receiving repeated “Unable to play XXXXXX -- Song Not Encoded Correctly” errors when playing music that has correctly played (without any error messages) for years. Even though I...

25 1
Chris_242 1 hour ago last post 1 hour ago by ratty

Help! "There is no shared folder on the computer"
Question

Been using Sonos for years on my PC with literally Zero issues or hiccups. However, today the controller/app on my PC updated to the latest software and now it says that it can't add my music folde...

8 1
newstrings 1 hour ago

Can't log in + speaker dropping off app
Question

Several weeks a Play 3 began disappearing from my system, and I was able to add it back three times via the desktop app. Now Sonos won't let me log in to the app on any device (wrong email/password n...

6 0
Jerry.Lake 2 hours ago

Toshiba HDMI-CEC cable input control
Question

Can the Sonos Beam use the Toshiba HDMI-CEC cable input control? If so, how? Thx

11 0
mjlee 2 hours ago

Stereo Pairing broken and other issues after last upgrade
Question

There are many threads on here relating to problems after the most recent system update (July 2018). While I am also experiencing dropouts, I'm also having a problem creating a stereo pair. I have be...

13 0
chris.stuart 1 day ago last post 2 hours ago by Doesbu01

Connection problem with Beam and Samsung over HDMI-arc
Question

Evening, I have no luck in connecting my new Sonos beam with my Samsung Q7F smart tv, hdmi-ARc plugged in both ends, HDMI-cec turned on on the Samsung, but the Sonos app cannot connect with the tv. B...

212 5
msp200 3 hours ago

Updated app software- rooms are missing
Question

I just updated my software and am now missing 3 out of 6 rooms on my system. This is the second time this is happened to me thru an update. Here is the diagnostic confirmation #921254670.that I just r...

16 0
Eric Chionh 3 hours ago

Hissing sound
Question

Discover unbeatable hissing sound on my Sonos 5.1 Diagnostic test reference 485091353

6 0
tpaul 11 hours ago last post 3 hours ago by Smilja

Airtunes 2 vs Sonos 1 compatibility
Question

Hi! I just today purchased a Sonos 1 to integrate into my existing Sonos setup (Playbar + 2 x PLAY:3s). I'm told I can use this Sonos 1 (non-Alexa) to be the link between my Mac devices to stream musi...

56 7
pbaltadonis 4 hours ago last post 3 hours ago by Nick LeBlanc

Play 5 Gen 1 just stopped working
Question

Will not even power on. had it a few years and it worked yesterday. always plugged into a surge suppressor and no power spikes recently. seems completely dead.

21 1
Abel666 5 hours ago last post 3 hours ago by Abel666

Which Sonos for kitchen?
Question

Hello Sonosers! I have sonos all over my house and happy with it. However in my kitchen I have only one S3 mounted high on the wall. It does not cut it over the fans and general kitchen noises. So I...

30 2
Erik_27 3 hours ago

Sonos modifies server name and can't connect to NAS
Question

After I successfully add my iTunes library (located on a NAS-device) to my Sonos, I can't play music because Sonos changes the server name by adding '.local' to the NAS network name. I'm using the lat...

14 0
freuk74 12 hours ago last post 3 hours ago by Airgetlam

Hey Siri not working
Question

I have upgraded my Sonos and the speakers appear on my HomeKit ( on my iPad only. Not on my phone for some reason). I thought this would b enough to trigger a response when saying : hey Siri. But noth...

19 1
philipljackson 3 hours ago

Sonos One - AirPlay - sound dropping and intermittent
Question

Hi On my iPad , I had an issue with the volume connecting but then working for only a few seconds before silence. The problem was my iPad was on a different WiFi connection to the Sonos One. Once th...

2 0
gkoster 3 hours ago

Intermittent audio drop out since latest firmware update
Question

I have been experiencing intermittent and completely random audio drop outs since updating to the latest firmware & app on 12/7. I have only noticed it when streaming from RadioPlayer stations; I lis...

16 0
seanyd 6 months ago last post 4 hours ago by UKMedia

Sonos One stereo pair
Question

Hi I have a pair of One's , one is in the living room and the other is in the dining room. Sometimes when I ask Alexa a question they both answer or one will answer followed by the other a few seconds...

877 7
00rish 5 hours ago last post 4 hours ago by John B

Playbar ethernet ports stopped working after system update
Question

I updated my Sonos system last night. My playbar is directly ethernet wired to my router however while the ports are lighting up, the Sonos appears to be using WiFi instead of the ethernet as my route...

37 5
lorr916 5 hours ago last post 4 hours ago by christopherlaregina

Beam not recogonizing tv
Question

I have an older hdtv. I'm using the provided hdmi adapter via ARC ports. But beam is still saying doesnt recogonize the tv. I can only get music to come thru the beam bar and speakers. What else c...

21 2
Tyrasus 5 hours ago

Porblems with the music library / Unpredictable app shutdowns
Question

Hello! My sonos system consists of four Play:1 and one Connect. I've updated the system yesterday. Since then I've got a lot of trouble using my sonos. First of all the app on my smartphone every few...

3 0
blackdiamond 7 months ago last post 5 hours ago by cuball

iHeart Radio unable to authorize
Question

I have seen other posts about this but I just started today having the issue of iHeart radio not playing anymore, and not it say's I can't authorize when trying to re-add the service. I have restarte...

315 9

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