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Jeff S Sonos Staff

Upcoming changes to ‘On this iPhone or iPad’ Playback

We first launched the ‘On this iPhone or iPad’ feature in 2012 before AirPlay was available on Sonos. The way this feature was originally designed has become unreliable with newer versions of iOS, and in the coming months, this feature will no longer be available in the Sonos app. The best way to...

Welcome / Announcements
53187 820
2 hours ago
Ryan S Community Manager

Updates to the Desktop Controller Coming Soon

The Sonos desktop controller for Mac and PC is getting a long-requested visual update soon. As a preview you can see the new style below, it's a bit closer to the look and feel of the Sonos app for iOS and Android. We'll release this new version at the same time as a software update sometime in the...

Welcome / Announcements
39881 617
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21 days ago
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Michael Falletta JR Contributor I

Sonos app skips to next song before the current one has finished playing

I just got this system set up and have only noticed one issue. I have the Play 3's and they are connected with the bridge. When I'm listening to music using the Sonos app i've noticed that before a song fully finishes it skips to the next song. I can't seem figure out wants going on. I'm guessing it...

Advanced & troubleshooting / Troubleshooting
61772 416
S
3 days ago
Max P Sonos Staff

Is your music cutting out? Or are your players disappearing from the app?

Hi all, If you’re experiencing any of the above, or your app is sluggish, then your Sonos set up may be suffering from “wireless interference”. In the video, you will see how to fix this annoying issue, and get back to listening to your favorite tunes, uninterrupted. https://www.youtube.com/watch?...

Advanced & troubleshooting / Troubleshooting
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2 days ago
Ryan S Community Manager

Introducing Sonos Amp

Available starting February 2019, Sonos Amp is the all-new, versatile amplifier to power all your entertainment and bring the sonic content you love to every room of your home. The Amp has been redesigned with more than twice the power of the original Connect:Amp, with more versatility, and will ena...

Welcome / Announcements
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6 days ago
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Prodan Contributor II

If you're experiencing audio delay issues, read this

I've been living with lip sync issues (audio behind the video) since I got my Playbar about a year ago but I finally decided to do something about it. After multiple conversations with Sonos support and the LG's support people (they kept blaming each other for the audio delay), I decided to email So...

Life with Sonos / Home theater
132759 354
5 hours ago
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User549645 Contributor I

Music cuts out/jumps to next tracks

Music from my library cuts out and other times, jumps to next track. As many others have reported, this has never happened... only after I upgraded to 4.1. And no, it has nothing to do with my wi-fi connection (or my computer's connection to/signal from my wi-fi router to/from my controllers. It...

Advanced & troubleshooting / Troubleshooting
14312 239
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28 days ago
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Sasn Contributor I

Google Assistant Support
Answered

When does Sonos expect to have support for Google Assistant?

Voice control and smart home / Google Assistant and Sonos
115988 225
25 days ago
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Ben Smith_1 Trending Lyricist I

Request for feedback: Shuffle

Hello. My name is Ben Smith and I head up Product Management for Experience, Software, and Developer Programs at Sonos. I wanted to get more feedback from you all on your expectations for Shuffling tracks in your queue. I have reviewed the feedback on ask.sonos.com and received e-mails from a few...

Life with Sonos / Controllers & software
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13 days ago
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mike546 Contributor I

Removing the 'On this iPhone, iPad, or iPod Touch' feature

Is anyone else upset that Sonos is pulling the plug "in the coming months" on IOS library access?? That's why I bought the Sonos System in 2012 in the first place. Now I'll have to use streaming services or keep my MacBook up and running to access my Sonos library in my home. More importantly, I b...

Life with Sonos / Music services and sources
7396 186
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21 hours ago
Ryan S Community Manager

Alexa + Sonos: How it Works

So you’ve read all about Amazon Alexa working with Sonos and you want to know more. Here’s a rundown of how the integration works. Your Amazon Alexa devices are listening for you to say the wake word, “Alexa”. When they hear that word, the microphones record what you say and send the audio to the A...

Voice control and smart home / Amazon Alexa and Sonos
48597 178
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29 days ago
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Ronnie Young Contributor I

My Sonos keeps cutting off songs before the end on iOS
Answered

Since the latest software download, my Sonos system will not play a single song to the end - they cut off about two thirds of the way through

Advanced & troubleshooting / Troubleshooting
28133 173
11 days ago
Ryan S Community Manager

Update News Android Devices no longer able to join SonosNet

With Sonos version 10.2, Android devices will be unable to connect directly to the Sonos mesh wireless that is created when you have a Sonos player wired into the network. This network is called SonosNet, and there was a setting within Settings > Advanced Settings which had to be turned on, and allo...

Welcome / Announcements
10547 161
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21 days ago
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djsgrant Enthusiast II

Sonos doesn’t really do “5.1”

Before you buy any SONOS equipment to achieve a 5.1 setup please consider this: a Denon AVRX2400 AV Amp, Elac CINEMA 5.1 speaker system, all cables professionally installed behind the walls gives you true home cinema with all the surround sound codecs you could ever want with no cables showing for w...

Life with Sonos / Home theater
28068 131
19 days ago
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StefSonos Contributor I

Minimum Volume is too loud to enjoy background music.
Answered

The minimum volume on a Play 1 for instance (volume level 1) is too loud to let the music play as background. It's "no music" or "too loud music" on volume level 1 Nothing in between. Ideally I could lower the music volume like an old amplifier. It's as simple as that. We use the Sonos system on th...

Life with Sonos / Wireless speakers
12034 116
13 days ago
Airgetlam

New hardware coming? August 27 & 28 Press events

Interesting tease here: https://www.engadget.com/2019/08/08/sonos-fall-event-IFA-2019/ Seems odd that no FCC popups have occurred yet, but I'm not one to be looking for those kinds of things, I count on others in our community for that 🙂

Life with Sonos / Music, culture & the industry
3340 107
27 minutes ago
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adds21 Avid Contributor I

One speaker from stereo pair stops working

Hi, I have a pair of Play:1's in my kitchen, configured as a stereo pair. Several times now (maybe, on average, once every 2 weeks), the right speaker stops working. Once it stops, it never comes back and the only way I can get it to come back is to separate the pair, and recreate it. This (so f...

Life with Sonos / Wireless speakers
14166 107
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6 days ago
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jamietaylor13 Contributor I

Play 3 Powersupply fault.

Hi, My Play 3 died the other day and I am just outside my warrenty period 😞 I contacted sonos customer services who did not help me in the slightest. I have now looked at the power supply board and seen that the board around one of the input capacitor has burnt out and or the cap itself. As cust...

Life with Sonos / Wireless speakers
16435 103
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29 days ago
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Stererero Enthusiast I

Sonos Beam and Bose QC headphones in Samsung TV

I have the Beam working via HDMI on my TV and when I switch in my headphones to connect to the TV via Bluetooth, it works initially and TV says disconnecting Anynet+ device (the Beam) but then it seems to immediately reconnect the Beam and so not allowing me to switch to the Bluetooth headphones. An...

Advanced & troubleshooting / Troubleshooting
8368 92
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14 days ago
Edward R Sonos Staff

Resolving (the majority of) Issues with Alexa on Sonos

This thread is intended to help get you going if you get stuck setting up Alexa with Sonos, or if you have run into any errors. The setup process does use two different apps, so don’t stress if you’re having trouble, we can help. If you are reading this thread, you will now be aware that integratin...

Voice control and smart home / Amazon Alexa and Sonos
102520 87
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14 days ago
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Danstevens94 Contributor I

Sonos Play 5 Gen:2 will not connect to WiFi at all
Answered

So I have owned my play 5 about a month, never had any issues, was set up to my WiFi within 15 mins after I opened it and I have never had to touch it again until today. First Sonos app cant find my sonos system on my PC. So I try the sonos app on my phone. Still no luck. So I reset it to set up a n...

Advanced & troubleshooting / Troubleshooting
11622 77
19 days ago
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Antoine Bell-Bottoms Contributor I

Line-In Latency/Delay Disable PLAY:5

Hey Sonos Engineers! I know this has been touched upon. I previously submitted this request to support and they encouraged me to share here to keep the conversation going. Is there any chance we could implement a soft switch for line-in audio to bypass the computer for "delay disable" functionalit...

Life with Sonos / Music services and sources
11991 77
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21 days ago
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beaumonthome Contributor I

Sonos beam lip sync issue
Answered

Setup the new beam today, no problem getting it working. Problem is with lip sync - I have a Samsung UHD 8000 series with Sky (in the UK). Beam is connected via ARC. Tried adjusting delay via the app and TV and can’t get it to sync, so really frustrating. Any ideas? Didn’t have this problem with the...

Life with Sonos / Home theater
25291 71
10 days ago
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Robert Lewis Contributor I

Recently Added Music List

I would like a method to keep track of recently added music. I used to do this with my CD's. Instead of immediately filing new CD's with my existing CD's, I would leave them in a pile next to the CD player for a few weeks. The new music would get heavier play than my older CD's. I used to leave them...

Life with Sonos / Controllers & software
3225 67
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26 days ago
Ryan S Community Manager

Update News Sonos Welcomes the Google Assistant

Sonos Welcomes the Google Assistant

Sonos 10.2 brings the Google Assistant to Sonos. Your Sonos One and Sonos Beam, once updated, will have the Google Assistant built-in, bringing a new voice to your home. With this update, you can now link your Google Assistant enabled devices to control Sonos hands free with the Google Assistant....

Welcome / Announcements
18945 67
26 days ago

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