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Sound bar to TV connection

Can't log out

For some reason the account listed on the app on my phone is for my husband. I have no idea how this happened and neither does he. He doesn't know his password. I need to switch to my account on th...

Toshiba 43u6863db Dolby sound output.
Answered

Hi. Just connected my Sonos Beam to my Toshiba 43u6863db via the HDMI ARC. Content via Apple TV HDMI. All working well apart from sound output appears to be in stereo. Settings in Apple TV set to Dolb...

Sonos Trouble Over Wifi (Orbi)
Question

My diagnostic report # is 412324574 I recently moved from a small apartment to a much larger home. I had a single Sonos One at the apartment and bought two additional Sonos Ones for the new bigger ho...

Playing Amazon Music Unlimited via Alexa on my Sonos One
Answered

Using the Sonos One speaker causes Alexa to TALK OVER my requested song title. Very annoying! Using my Amazon Echo device with a Bluetooth connected external speaker works perfectly!!!! Why must So...

Alexa talks over beginning of track

When I ask Alexa to play a track, it acknowledges the request vocally but the music starts before Alexa has finished its acknowledgement. So the first fre notes are masked. Any way to pause the beginn...

Pairing Play Bar with Roku Ultra Remote

I just installed a new Roku Ultra and can't seem to pair the Roku remote to control the volume on the Play Bar. Any suggestions? Thanks.

Crackling Playbar

Been experiencing crackling since I got my Sonos system last year. So very many forum topics/conversations/posts about this issue. I use a Playbar, a Sub, 2x Ones. I've tried new optical cables, sw...

How to stop crackle/ static on sound bar
Answered

Can someone tell me how to stop the crackle/ static noise on my sound bar hooked up optically in front of LG C7P? Seems like a lot of people having this problem and theres no fix. diagnostic #8262397...

Voices are to high its annoying. Espicialy the letter s its realy so loud that I need to turn down. this is since the last update
Answered

Speech in movies tv are so anoying loud its sounds like broken tweeters you hear the word s like ssss. I have retuned true play few times this dont help.changed treble and speach and clear voice no d...

TuneIn Radio (BBC Catchup) shows not appearing in Sonos search (but do on TuneIn website)

Hi, I am getting a bit fed up with my favourite BBC Radio catchup shows (Pete Tong Friday night especially) not appearing in TuneIn Radio Search or Browse results in the Sonos App. If I go to the Tun...

Repair ZP120

The amp has no power. Is there an internal fuse for this unit? Has anyone taken one apart?

Alexa is not working on one set of my sonos one speakers.
Question

My other sonos one speakers work fine. The speakers having problems worked fine for the last year but now when I say Alexa all it says is “ I am having trouble understanding you right, now please try...

finding path to Synology on a MAc
Question

Hi, I have no clue where to find the path I need to type to point Sonos to my library which is on my Synology NAS. With command+I i don't get the format which is expected with the backslashes. I se...

How to setup 5.1 Play Ones

Hi guys Look at the picture. I have a TV with Playbar ans Sub on the right side. The soffas are kind of on the left side of a pretty big living room. The only way to place the right side Play One wou...

When will true compatibility with Alexa & Sonos be available?

I have Sonos in virtually every room and it is used daily to play the radio, streaming music and most importantly music from my NAS. Can someone tell me: When i can use Alexa to play my music from my...

Cannot assign my playbar to a new room
Question

I just moved and to make sure my setup would take into account the new room, i created a new room and renamed the old (setup) "obsolete" i have assigned my 2 ones + my sub to the new room. But i cant...

TV ARC stopped working with 10.0 release
Question

My vintage Panasonic Viera Plasma TV has been working just fine with my Beam since the beginning of December when Santa paid an early visit. However, in the last couple of weeks I get no audio from th...

My Play 3 has stopped working (no power) it is out of Warranty how can I get it repaired?
Answered

Power at all. Have changed fuse in plug.

Google Play Music changes to next track prematurely
Question

Diag # 1941050195 - using SonosNet on the least possibly congested channel (but did the same on my regular wifi as well).. Songs just end early and go right to the next track when streaming from GPM.

Reconnecting Speakers
Question

I changed my wifi router and now only one of my speakers is connected. How do I reconnect the remaining speakers in my network?

CONNECT
Question

will a 2016 sonos connect be the latest version or should I buy new?

Sonos Connect wont connect my turn table anymore
Question

Sonos connect stop connecting my turn table to my speaker setup. Nothing I do makes it play music anymore. See diagnostics report #646778108

Ceiling speakers for Sonos Amp
Question

Hi, I am buying the new Amp amplifier and would like to install two speakers in my ceiling. What should be the characteristics (wattage and ohms) of the two speakers? I'm completely lost! Thanks

Volume sliders for individual speakers - where did they go
Question

Group some speakers via the PC controller. Change volume of the group would also provide access to sliders for each PC, very necessary as diferent rooms and different speakers - no more just group vol...

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