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Play 1s not playing surround sound with beam
Answered

Thanks for letting us know, I'm glad everything is working now.

Alexa hears my voice command but doesn't play music on my Sonos One?
Answered

I disagree but you're free to ignore me. All voice command processing is done in the Amazon Cloud with calls then sent to the Sonos controller. You run the risk, as others have found out, of initiat...

Surround Sound
Answered

They must two of the same speaker type - Play:1, Sonos One, Play:3 or Play:5 (Gen 2)

Alexa hears my voice command but doesn't play music on my Sonos One?
Answered

That's your problem. The relationship between the Amazon and Sonos account must be 1:1 and the Sonos account should be considered to be location or network subnet specific. So in your situation, you...

Alexa not playing current music on Sonos
Answered

It's not possible to sync music across Echo device and Sonos speakers. Have you set-up Alexa Groups so that your music will default to the Sonos players? If not please see my guide here: https://en.c...

Local library initiating
Answered

There is also a workaround using IFTTT, via the Sonos Service>Applet 'Play a favorite with Amazon Alexa', where that Sonos favorite is in your local library. It's very easy to set-up and works reasona...

Sonos Alexa and Spotify not working. At all.
Question

Some people have reported issues where they are not linked to the same email address.

Can My SONOS ONE(a100) play Netflix Audio?

Hi Not sure if this will impact your wish but Google has announced that Google Chromecast Audio is now discontinued.

Alexa doesn't play music by voice but plays from app
Answered

Please see my Answer to this post: https://en.community.sonos.com/amazon-alexa-and-sonos-229102/alexa-won-t-play-music-6820262

Alexa Won't Play Music
Answered

I wonder if this is more due to duplicate IP addresses which can occur if you boot your router. I recommend that Sonos players are always allocated a reserved IP address in your router set-up page....

Question about surround sound

Yep, via the Sonos App or via voice if you go for either the Beam instead of the PlayBase or Sonos One's instead of the Play:1's.

Karl
Answered

Do you have a Play:1 or a Sonos One (With Alexa)? If a Sonos One, when you say you can't get it to do anything, do you mean via Voice Commands? If so and the App works, can you make sure that the sm...

Help with adding Beam to an older TV

What TV model do you have?

Alexa plays all music except one album
Answered

Other users have reported this and it appears to be an Amazon Music issue: https://en.community.sonos.com/amazon-alexa-and-sonos-229102/sonos-echo-amazon-music-not-playing-unsupported-format-6792024/i...

Question about surround sound

Hi With this set-up, the Playbase, Sub and Surround's would be treated as a single Sonos Room. It's possible to output TV Audio or Music to this Room but you would need to break the 5:1 set-up to pl...

Sonos Beam Alexa
Answered

Okay, please Disable the Sonos Skill in the Alexa App and then Re-Enable.

Alexa Won't Play Music
Answered

Sorry for the long post but this type of issue is normally down to one of three things: 1/ Duplicate device names - Alexa prefers that names for Devices, Groups and Scenes are unique, 1.1/ Please op...

Ask Alexa to play tv audio on a sono one
Answered

Hi There is no Alexa voice command to add a speaker to another Sonos player but you can use the Preferred Speaker option within Alexa Groups - Please see https://en.community.sonos.com/amazon-alexa-a...

Can’t add beam to a sonos group

Is the Beam included within another group?

alexa multi room
Answered

Please note this is an old post and support for Alexa Groups was introduced this year - please my post here for an overview: https://en.community.sonos.com/amazon-alexa-and-sonos-229102/an-overview-an...

Sonos One not recognising Spotify or TuneInRadio

In that case, can you submit a diagnostic and post the number in this thread - or you can contact tech support via Facebook or Twitter. If you post the number here it won't be looked at until Monday.

Alexa plays other songs after the one I request when using Spotify
Question

Do you have anything in the queue in the Sonos App?

Sonos Beam Alexa
Answered

Hi There is no separate volume control for Alexa and the Audio output from the Beam. So if you turn the music up, Alexa volume will increase as well.

Sonos One not recognising Spotify or TuneInRadio

Okay, well that is some small progress, can you now disable the Sonos skill again and then Re-Enable?

Sonos One not recognising Spotify or TuneInRadio

Can you power down the Echo Dot and then open the Alexa App>Smart Home and click 'Forget' next to your Echo Dot. Please retest?

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