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How to activate Alexa mics on Sonos One surrounds?
Answered

Hi Chris. This has been confirmed by Ryan, unless it has changed.

Alexa Multi-room Music / Audio Groups

Hi This is easy to fix. Please open the Alexa App>Smart Home>Groups and create an Alexa Group for each Echo device, I call them the room name. Then add the Sonos devices that you want to have music...

Alexa Dot and Sonos
Question

Hi and welcome to the forum Any device with Alexa can control your Sonos system once you have Enabled the Sonos skill in the Alexa App and linked your Amazon and Sonos accounts. The only caveat is...

Sonos one
Question

Hi Please see below my standard Alexa troubleshooting advice, I suspect section 2 is most applicable for your issue: 1/ Duplicate device names - Alexa prefers that names for Devices, Groups and Scen...

Sonos starts by itself

Have you by any chance had a visitor recently who you gave access to your Spotify account? If so, they may be accidentally triggering music on your Sonos system.

Sonos Beam unwanted Alexa activation.
Answered

Hi Alexa will only trigger when the Mic detects a wake word, there is no 'Internal' trigger as such. These settings are software configured and with the Sonos One, fine-tuning via firmware updates o...

Sonos Beam, and Play 3
Answered

Hi With the PlayBar, PlayBase and Beam it is possible to create a pair of surround speakers and link them. The two Surround speakers act as rear L & R in a 5.1 setup. For this, you would need to p...

Alexa has stopped playing an entire album on my SONOS device
Answered

The first step is always to Disable the Sonos Skill in the Alexa App>Skills>Your Skills and then Enable again.

Can't add alexa routines - We couldn't find any audio devices for you

FYI: Be aware that the Forget All command on the Browser version, removes ALL devices from ALL Groups and Routines.

TV sound cuts out, music's ok.
Answered

Thanks Someone from Sonos will have a look.

Alexa says she is playing "On Kitchen" but no sound comes out
Answered

Agreed. e.g. If I ask for BBC Radio 2, it doesn't use the Preferred Speaker and outputs on the Echo Dot but if I ask for BBC Radio 2 from TuneIn it outputs correctly.

Audio actions in routines are currently not supported on this device

Whilst I agree that the gaps Voice Control has in functionality between native Echo devices and Alexa Enabled devices is frustrating, your comment 'Sadly they are being left behind.' is way off the ma...

Alexa says she is playing "On Kitchen" but no sound comes out
Answered

Yes this works 100%. I still create the Sonos device with Kitchen in it but then create a Kitchen group containing Kitchen Echo Dot, Kitchen Sonos and any Kitchen smart devices. The reason for this i...

Alexa & My Country Code
Answered

Please follow theses steps: 2/ Some form of Account Linking or Authorisation has not completed successfully. There are a number of causes for this and it's best to try these steps 1 at a time and tes...

Alexa says she is playing "On Kitchen" but no sound comes out
Answered

Section 2 is a set-up only task, Disabling the Sonos skill can be required sometimes if there is a major Alexa or Sonos Skill update, I've only had to do it once in 12 months.

Sirius XM not appearing
Answered

Hi there is a SiriusXM outage at present: http://status.sonos.com/

Beam will not stop saying “Audio actions in routines are not supported on this device”

Hi Dan Good that we know what device is causing the issue but confused as to why a Hue light is causing this.

TV sound cuts out, music's ok.
Answered

Can you submit a diagnostic and post the number in this thread?

Alexa Multi-room Music / Audio Groups

My understanding is that only stand alone speakers can be included within an Alexa group and that no multi-room speakers are included.

Routines Created via Alexa
Question

My personal view is that this will must likely work at some pont, just not currently.

Alexa has never worked on Sonos One

First off can you check that the small round white light is displayed on the top of the Sonos One? If not then the mic has been turned off accidentally, just touch the mic symbol to toggle back on.

Sonos & Alexa Multi-Room

Sonos don't currently support syncing of audio across Sonos and none Sonos devices and to be honest I personally doubt if they ever will as their multi room syncing tech is proprietary.

Play 3 can no longer connect to Sirius XM acct?
Question

There is a Sirius XM Outage at present: http://status.sonos.com/

Sirius XM not appearing
Answered

There is a Sirius XM outage at present: http://status.sonos.com/

Using an Echo Dot - Alexa Routines w/ Sonos One
Answered

Currently, you can initiate Routines from a Sonos Alexa device but not include the Sonos device within any actions.

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