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Streaming Issues
Question

Yes, Line-In compression only affects the Line-In when it's digitised on input. It doesn't apply to other sources.

Streaming Issues
Question

Power supply should have no effect, unless perhaps it's somehow carrying large amounts of conductor-borne interference. Spotify Premium and Deezer Premium stream at 320kbps. Both are therefore loss...

Streaming Issues
Question

I would turn off the BOOST. It's not helpful given the CONNECT's good signal strength figures. When you group the CONNECT with other speakers, it will always be better if you start with the wired...

Streaming Issues
Question

In a busy environment, channel 3 is good for nothing at all. It will badly overlap channels 1 and 6. Since each 20MHz channel is 5 numbers in width you should only ever use 1, 6 or 11. Hue uses Zig...

Streaming Issues
Question

What channel is the router using now? In the first network matrix snapshot the devices were all being slammed by ambient RF noise. It might have been the 40MHz router setting. The situation is rather...

How are the 'Line-In Source Level' settings used?
Question

The Source Level setting is a bit counter-intuitive actually. The higher the 'level', the higher the gain. So Level 10 is in fact the most sensitive, i.e. suited to the lowest signal level. The Air...

BOOST Mode - Can you connect more then one wired Sonos device?
Question

John B summarises things well. Sonos should sort itself out in all but the most pathological of cases. The network name has zero bearing on, well, anything really. Players will try and announce as...

BOOST Mode - Can you connect more then one wired Sonos device?
Question

Shawn_AVID wrote:It seems we have had issues with play bars where it didn't matter if you turned it off or not it would still be able to connect or like they would re-enable themselves. Disabling the...

Flat Ethernet cable
Answered

A dodgy cable will quite possibly yield widely varying ping test results, if not complete failures, particularly if the cable is flexed during the test. Also don't rule out the RJ45 couplings. Pul...

BOOST Mode - Can you connect more then one wired Sonos device?
Question

First of all, there is chapter and verse on Sonos' use of STP here. Note the cautionary comments about mixing Sonos' STP with a backbone running RSTP. Loops can be avoided by wiring just one Sonos...

Connect and Play 1 delay in sound
Answered

The old adage: turn it off and turn it on again. If the problem recurs, submit a diagnostic immediately and post the confirmation number for Sonos Support to look at. There is a rare hardware fault...

Connect and Play 1 delay in sound
Answered

Is it reproducible? Does it persist after powering the units off and on again (and regrouping them obviously)? What happens if you start with a different room, then add the others to it?

Cannot add CONNECTs and CONNECT AMPs to system after "Factory reset" of system
Question

It sounds like a possible network storm. How is the garage Ethernet outlet connected back to the house? If it's by powerline, what make/model? Does the problem with the Smart TV etc go away if the gar...

Play 1s disconnect from Group after silence
Answered

Room Settings > (room name) > Line-In.

Play 1s disconnect from Group after silence
Answered

What are you playing through the group? If it's the CONNECT:AMP's Line-In then it sounds like you could have Autoplay enabled, but Include Grouped Rooms is disabled. In that case the CONNECT:AMP would...

Detailed network information available ?
Answered

Presumably there's no detailed technical info available because for most users Sonos 'just works'. If they encounter network issues Sonos prefer customers to contact Support. There are however FAQs on...

Detailed network information available ?
Answered

It uses SSDP. Sniffing indicates that it actually tries both multicast 239.255.255.250 and broadcast 255.255.255.255.

Connect outside?
Question

There's no such case, at least officially. You'd need to respect the operating temperature limits for the device anyhow. You'd be better off using external speakers, wired to a CONNECT:AMP situate...

Playbar with Connect:Amp for surrounds
Question

The requirement hasn't changed. You can wire the CONNECT:AMP directly to the PLAYBAR, so long as there's another Sonos component wired to the network elsewhere ('BOOST Setup'). Or you can wire t...

Wireless AP change, no eth port on AP
Question

Three options: 1/ Change the SSID/key of the new hotspot to match the old one. 2/ Factory reset the PLAYBAR, and your controllers, and set it all up as new. Note the warning about losing all you...

Detailed network information available ?
Answered

Sonos uses IP as normal -- as you'd see from About My Sonos System in any controller -- but all units must be part of the same subnet broadcast domain, per UPnP standards. It's not uncommon to find ne...

Detailed network information available ?
Answered

SonosNet is based on 2.4GHz WiFi hardware, with the same physical limitations, though the protocols are slightly different and it is of course a mesh. It also needs to use STP for loop prevention....

Sub limit?
Question

There is a technical limit of 32 devices in a system, including all players, SUBs, BOOSTs, BRIDGEs and so forth.

Detailed network information available ?
Answered

Presumably the PLAY:5 is wireless. You didn't say how the system is set up: WiFi mode ('Standard Setup') or SonosNet mode ('BOOST Setup'). Either way, Sonos will be using a 2.4GHz signal. As you'r...

New wifi network
Question

Why did you factory reset anything? All you needed to do was plug the BRIDGE into the new router, connect your phone to the WiFi and power-cycle everything on the network. You could well have broke...

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