I’ve been grappling with this issue for ages. We moved house, and with the Roam off the charger, I didn’t set up the Sonos for a little while and when I did so the charge had drained, and then the dreaded orange light. I tried all of the suggestions here, tried various chargers, including high powered ones, but to no avail. But as some suggested, I contact support, and after going through the steps to ensure it was dead, they agreed to send a replacement. Can’t really argue with that, fingers crossed I have better luck with the replacement!

Mine is working perfectly since the replacement. They sent a Roam 2.

The Sonos Roams are defective!! I'm on my THIRD REPLACEMENT in less than 2 years !!! Meanwhile I've had my Sonos One without a problem for close to 6 years! I wish they could get the Sonos Roams right because I don't wanna switch to another portable speaker outside the Sonos ecosystem. 

Odd. I’ve been using just one Roam since they came out, with zero issues to report. What has gone wrong with your several Roams? How do you use them? 

It seems to be a battery/charging issue, so maybe they made changes at some point. 

The Roam 2 they sent me seems to be working perfectly.

Same problem here (model S27). Stuck with an orange light on. Have tried all tips suggested by support and this online forum, no luck. Tried reaching out to Sonos several months ago and got the run around. Can’t get through to support via email or phone. Thought I would try again before tossing this lightly used probably otherwise perfectly good unit in the trash. Any tips?

To my knowledge, support doesn’t have an email address in use. What happens when to attempt to call them? 

And, for what it’s worth, I’m in Shelton, rather than throwing it away in the trash, I’ll drive up to Seattle and pick it up, if you’re unable to figure out how to contact Sonos Support. 

Phone: I get hold/too busy.

Email, I get this, then no follow up……

“Hello,

Thanks for taking the time to reach out to us, we're here to help. Were experiencing high contact volumes and our responses are currently delayed. We are working as fast as possible to answer emails in the order received, but please be aware it may take up to 7 days before you receive a response. In the meantime, youll find many common answers and solutions at https://support.sonos.com.

If your question is not urgent, you can also post it for the Sonos community at https://en.community.sonos.com and receive a response from other Sonos users.

Thank you for your patience during this time,

Sonos Support”

You can email me or call me the email/phone in my profile, but I haven’t had luck getting in touch with you and have wasted a lot of time trying.

I don’t work for Sonos, there is no email or phone number in your forum profile. 

If I can’t figure it out, I’ll definitely give it to you since I feel bad throwing it away and good will only takes working electronics.

My Sonos Roam is also stuck at a solid orange light (been that way since early 2024).  Followed the recommended steps to reset but they do not work.  

Sonos has become so unreliable.  Not just their app (not able to adjust volume or start playing on any of my 5 speakers today) but also their hardware.

Wonder if it is the same issue with the Sonos Ace.  Have held back on buying another Sonos product for the last couple of years.  Wondering if I should eventually replace with Sony. So expensive to replace and so much sunk into Sonos.

Sonos is TERRIBLE

My SONOS Roam was super DEAD and I RESUSCITATED  it.

I watched a YouTube video on how to open it properly and I replaced the battery that was dead (this is the reason why your Sonos Roam is defunct).

I bought the battery on Taobao in China but you can also find it (a bit more expensive) on Amazon. With the proper tools you can do the same as me. And I am everything but McGyver.