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I have tried to downgrade my Sonos Move to s1 multiple times.  I follow the instructions on S2 to downgrade a product. The S2 app initially finds the Sonos moves and connects to it and then asks for permission to connect to Sonos moves temporary Wi-Fi network. I provide permission and then I get a notification that the app is unable to find Sonos move and suggest that I connected directly to my router via internet cable and try again (and the Sonos move does not have an Ethernet port). Very frustrating. 

**UPDATE** 2

 

Hi,

I am having same problem downgrading my new Move.
I have spent 2 days blocked from downgrading just going round in circles and can't call support until tomorrow.
I do not have any other S2 products. (2 older products using S1)

I have reset the Move and green light is flashing.
I have downloaded the S2 app (downloaded deleted and downloaded again).
I select the downgrade option
The S2 app can see the Move - next
I add my email to sign in and then it fails to connect saying i do not have internet connect…????
Im using my phone to search instructions so I clearly have. 

(I have tested my login works).

Des.

It doesn’t mention anything here about having to sign in, see the Sonos support link below.

I have just quickly tested this, but didn’t get as far as actually downgrading anything (obviously), but the S2 App doesn’t ask for the user to sign in before searching/downgrading a device and once the FR device has been downgraded, you can just go onto delete the S2 App, that’s if not using …and then simply add the downgraded product (Move) to the S1 system via ‘Add Product’ in ‘Settings/System’ in the S1 App.

https://support.sonos.com/en-us/article/downgrade-a-sonos-product-from-s2-to-s1

Attached are screenshots (in order) of what I saw during the S2 downgrade process… (no sign-in was requested)… at least up until the point where the App searches/finds the factory reset device.

 

Hi Ken,

The wizard asks for an email after the last step you showed.
it finds the Move - click continue - asks for email

Des

 

Apologies for hijacking this thread and taking it off on a tangent.

That’s okay, so do you think the issue might have been with your router being set to block new devices from joining the network? Was that MAC address filtering, or some other device-blocking method?

Apologies for hijacking this thread and taking it off on a tangent.

**UPDATE 4***   (Moving from S1 to S2)

The nightmare continues plus good news.

I thought I would share my story in case it helps anyone not want to send back 800quids worth of products.

1st setup Attempt.

The new port arrived and the Move is still a paperweight.

(I have left the S1 network and products alone - Boost & ZonePlayer).

I download the S2 app and start to setup a “NEW” system, it finds the port and starts the install.
Half way through its trying to join my network and I remember the router is set to block any new devices from joining, by the time I open it up the sonos wizard had timed out.

I started again but at this point no matter what I reset, retried, rebooted or setup followed S2 couldn't find any products. About 30mins later and very frustrated it told me the port was registered to another system, so I had to factory reset it.

2nd Setup Attempt.

This is important as its not mentioned if you are upgrading from S1.
I chose the option to join an existing system. (Out of frustration).

Now this is how I expect Sonos stuff to work - easy, straight forward, pain free and fool proof.

The first message on S2 is that my system needs updating- OK.
A bit strange as none of the products are attached yet.
Neither of my new products are flashing to indicate they are being updated, so not sure what's going on at this point….. but I am moving forward.
(However, I later realised it was updating my boost - an information popup would be good).
Then it finds my Move, starts updating but fails as its not on the network yet, cancel out. (Its a known feature I knew about).
The S2 app is also now showing the Port can be added.
Port added and updated - OK.
Move added and updated - OK.

All ok and working, just waiting for indexing to finish.

Thanks all for your help.
Des.

**UPDATE** 3


I factory Reset the Move again and started process.

  1. Take Move off the charging base.
  2. Press and hold the power button on the back of your Move for at least 5 seconds to power it off. You will hear a chime and the status LED on the top will turn off.
    It does not chime, but turns off aft6er 5 secs.
  3. While holding the Join button, press and release the power button.
    Nothing happens, absolutely nothing.
    • If your Move’s battery is not charged and won’t power on, you can place it on the charging base while holding the Join button instead.
      1st White flashing - 2nd White/Orange blinking - 3rd Green flashing - Which appears to be Correct.
  4. Continue holding the Join button until the light on top flashes orange and white.
  5. The light will flash green when the process is complete and your Sonos Move is ready to be set up.

 

I logged in and app is up to date
I was able to Setup and join a temp wifi for the Move and then join my current wifi.

Then the wizard said I needed to update the Move. 

This still keeps failing and I'm stuck in a loop.
It fails with Error 30 and says to connect via cable to router…..

The Move is blinking White/Orange while trying to update.

 

Please Help…………...

Des

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