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Get help with your Sonos Roam, and Sonos Move

  • 1,621 Topics
  • 8,021 Replies
ratty
ratty
answered this question

ROAM Compatible with 1st Generation Sonos

If you mean can Roam join an S1 system then the answer’s no. Roam requires S2.  
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Ken_Griffiths
Ken_Griffiths
answered this question

Sonos Move 2 compatibility with video projector

If you want to use Bluetooth, as mentioned in your post, you would need to attach a Bluetooth TX to the Optical-out port and pair that with...
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melvimbe
melvimbe
answered this question

hotel stay with a Move

Sonos products will not work on wifi networks that require a separate user name/password authentication or block peer to peer networking, am...
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1621 Topics
M
Matt_BContributor I
asked in Portable speakers
Roam Bluetooth as Source on System--Audio Dropping on System

I get reliable sound quality on my Roam via bluetooth connection.  But when I use that bluetooth Roam as the source for a group of speakers on my system via wifi, the sound constantly dropps for a split second---over and over again--on the wifi connect speakers, while the roam speaker remains constant.  

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Airgetlam
2 months ago
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skouboeContributor I
asked in Portable speakers
Roam 2 connect to Sub

Can Sonos Roam 2 be connected to any of Sonos subwoofer?

1
bockersjv
26 days ago
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RegoaContributor I
asked in Portable speakers
my Move

It doesn’t respond to my commands. It doesn’t work no “on”no nothing

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Airgetlam
2 months ago
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Midwestlc93Contributor I
asked in Portable speakers
sonos move update wifi not working

I have a Sonos Move and Move 2. I moved wifi and am looking to set them up as a system on the new wifi. I open the system settings in the app and select “update network”. I follow all the steps and everything seems to work. I click done and none of my products are connected and it asks if I’d like to update the network. This is like Groundhog Day and horribly frustrating so any help would be great

1
Sotiris C.
3 days ago
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davePerry53Contributor I
posted in Portable speakers
Sonos Move speakers

I have 2 move speakers. I can get only one connected to wi-fi. I am able to get both connected with Bluetooth.  I would like to accomplish a stereo pair, but have limited skills when it comes to wi-fi.  

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J
15 days ago
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TimbitsContributor I
asked in Portable speakers
Roam vs. Roam 2

I purchased a single Roam last year and now want to purchase a second Roam to create a stereo pair. Problem is, I don’t know if the original one I purchased is a Roam or a Roam 2. Naturally, I want a perfect match.Is there a way of identifying which Roam I have? I show Model S27 on the base, but that doesn’t seem to be cross-referenced on Amazon.

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jgatie
1 month ago
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mnemonicaContributor I
asked in Portable speakers
Sonos Move Bluetooth Connection Issues

We often use our move as a bluetooth speaker.When we want to pair it, it is often not detected by the device we want to pair it with.If it is on, it randomly wants to connect/ pair, and if something else is playing on another bluetooth speaker, it switches to the move without us wanting to.What is the issue here? What can I do to fix the issue?Thanks a lot!

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C
24 days ago
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FredLM91Contributor I
asked in Portable speakers
impossible to set up google assistant on my new Sonos Roam 2

My sonos roam 1 failed to work and support sent me a new model as replacement.i was first glad to see that new device was a sonos roam 2, but I quickly switched to disappointment as for no reason (?) sonos roam 2 is unable to work with Google Assistant…I was not advised of this at any point… and this is a huge pain for me as all my Domotic devices work with GA. How will you fix this, please?cannot stay like this.

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Airgetlam
1 day ago
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KungfuherbertContributor I
asked in Portable speakers
Two Moves2 both only play on Wifi for a short time.

I just added a Move 2 to my system where I have one move to connected to my Sonos amp. When I add the new Move2 on WiFi it plays for maybe a minute and then on speaker stops playing. I can still control the play pause but no sound from the speaker that stops playing. I was able to get one playing on Bluetooth and the other on WiFi playing together. So I do have them working, but wanted to have the both laying over WiFi. System is up to date, restarted system…..Any help or suggestions would be greatly appreciated. Thank you!Both speakers are Move 2😀Moderator edit: combined posts

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Corry P
19 days ago
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TatuadoToroContributor I
asked in Portable speakers
Roam 2 Does Not Power Off

I purchased a new Roam 2 last week; connected it at home and it worked fine.  Brought it with me to Berlin, connected it in my hotel and worked fine for several hours.  Returned later in the evening and now there is a steady orange blinking light.  The Roam 2 is not on the system I set up and can’t be located.  I have tried to do a factory reset, but it will not turn off.  I've held the power on/off button for 5, 7, 30 and more than 60 seconds.  It still blinks orange.  It’s disconnected from any power.  Still blinks orange.  Cannot fathom how to turn iii off,  it doesn’t play, responds to no other attempt with any buttons.  It just blinks.  Slowly mocking me.  Using Sonos branded charger/usb connector.  What gives?  Very disappointing as looks like no music for rest of this 3 week trip.  ANY IDEAS????

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Corry P
13 days ago
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chucktowntmContributor I
asked in Portable speakers
Roam 2 Wireless Charger Cable Question

I’m considering buying the wireless charger base for a Roam 2, but I don’t want a 4’ cable connected to it. Is the cable hardwired into the base, or can I swap out the USB-C cable with a shorter one? 

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Ken_Griffiths
1 month ago
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YvesVuurContributor I
asked in Portable speakers
sonos roam charge indicator blinking at very low density

Sonos roam charge indicator is blinking with very low density. You almost can’t see the led is blinking. Roam doesn’t react anymore. Already tried a reset. Battery dead?

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Jamie A
1 month ago
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sjs7793Contributor I
posted in Portable speakers
Sonos Roam won’t connect after this week’s update… again

With this week’s update, many things are broken again. Including now my Roam is “unable to connect”. This happened shortly after the first release of this new piece of junk app but was later fixed. Now it is broke again and my Roam is useless for now. I am so fed up with Sonos…. As a software engineering manager and configuration control expert, it frustrates me beyond belief when a “professional” organization breaks things that once worked. I am looking forward to a big class action suit. I won’t even start on what else is broke again… did you just push out the original new app?

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S
2 months ago
A
Aussie GregContributor II
posted in Portable speakers
Sonos is crap

Dear Patrick Spence,Your Sonos products are crap.I did some research to find the best Bluetooth speaker, for my needs, so I purchased a Sonos Roam, bad decision.My Sonos music library is loaded onto my computer and I used to play my songs from that. As that's where I store my music. It used to be good up until the May update…………. then things got crap, but hey lets get a two year old to write the code, or even better get the opposition to write it.Now in order to have a Sonos product you must have a mobile phone to set it up, now nothing is connected to my speaker, either by phone or computer. But I can connect to the Sonos Tune In…………...Yesterday is was connected after about 45 minutes to Sonos via “Chat” he did nothing but it magically connected, but yesterday afternoon it connected multiple times, I tried again last night and again today but you guessed it, not connecting. It seems that it only connects when you wait for ages on the Sonos help line and have their “ Help Desk” do noth

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D
1 month ago
A
ahemahemContributor I
asked in Portable speakers
Is there a way to set up in a park?

I would like to play music at a family cookout in a local park. Is there a way to set up 1 or even 2 Moves?

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Airgetlam
2 months ago
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Amymuse9Contributor I
asked in Portable speakers
Roam bluetooth connection problem after Sonos App update

Problem with Sonos Roam after App update.  Cannot use Roam as speaker to my phone to hear You Tube videos via Bluetooth.  It works a short time after Roam factory reset, then stops working - seemingly because the Sonos App overrides it. It will still work for music through the app, but no sound with bluetooth connection to phone, even though my phone says bluetooth IS connected to Roam.  Both Roam and phone are connected to same wifi.   I used to be able to switch from hearing music through Sonos App to hearing talk from YouTube videos through bluetooth connection to Roam. The problem is new, after the recent big update of Sonos App. 

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Corry P
2 months ago
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Gonzo5150Contributor I
asked in Portable speakers
Cannot play anything on Moves only

First off this has been a running issue since app update. Every week randomly I cannot start music on either of my Moves, just hangs and errors out. I can start music on any non Move speaker, then add the Move, BUT I cannot control the volume once added on the Move, only by physical touch buttons I can adjust. I have rebooted and restarted and it still has the same problem. Any help is appreciated! I’ve invested in sonos for its sound and portability, wife is done, ready to ditch the system! 

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G
1 month ago
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fleetmackContributor II
asked in Portable speakers
move 2 - cannot group or control volume

I have about 20 Sonos devices. Suddenly I cannot control volume on my Move 2 from the app (works fine via physical buttons on the move). Additionally, when I try and group my Move2 with a port, not only does it not group, but my move goes into "sleep mode" until I turn it off and turn it back on again. I only use the move with the line in adapter.This used to work great, what is going on? I need this fixed by football season, else my back yard projection system is useless.This is why I bought the move, 3 ports, 6 speakers, and a huge emotiva amp... and now none of it works any more

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M
1 month ago
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DfontanamContributor I
asked in Portable speakers
sonos roam will not connect to speaker pair unless updated

I have a Sonos Roam 1 and 2. I at times have trouble connecting both to the speaker group. If update the software it finally connects. I do not gave to do this for the SL or the Soundbar. I did find that Sonos provides Roam updates every two weeks starting in July 2022. That is fine but why can’t I add the Roams without an update? If that is your policy then at least give me a message. At this point I have put a reminder in my calendar every two weeks to update the software every two weeks. Love your products but this is silly. I do only turn on and off the Roams only when in use. i do realize it can’t do auto updates. I get no notification to update the software just doesn’t connect. Please provide an update to your software to check the version and recommend an update on power up. Seems like a reasonable ask. Thank you. 

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Craig L
2 months ago
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DiggydogContributor I
asked in Portable speakers
starting to use the sonos roam out of the box

Does the device need a period to charge before using? 

1
melvimbe
14 days ago
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AuroterContributor I
asked in Portable speakers
Move 2 Connectivity Issues - Still No Help From Support

So I’ve reached out to support about this numerous times and the two answers I’ve gotten are:A) Move closer to your WiFi RouterB) The Sonos Move 2 Speakers cannot handle the bandwidth of Lossless Audio over WiFi. I’m sure these support agents have no idea what they’re talking about.  The issue is with the speakers themselves, and can be resolved by writing better firmware.To disprove the claim that I am too far from my WiFi router, I went ahead and upgraded my already top-of-the-line-but-several-years-old WiFi router to an even better one.  I’m glad I spent the money on it.  It’s a better router with superior configuration options for techy people like myself.  Same connectivity issues with my Move 2 speakers.  Everything else works great on it including my other Sonos devices. If the second claim is true (the speakers can’t handle lossless audio) then I have to wonder why they were built in the first place?  They produce great quality audio when they work.  But most of the time they s

1
M
1 month ago
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drodioContributor I
posted in Portable speakers
Trying to use Move 2 on two different wireless networks

I’ve got a home wireless network, and another Starlink-powered wifi network in my Sprinter van.I want to be able to, well, move two Sonos Move 2s between those two networks -- use it at home when I’m at home, and use it on the road when I’m in the Sprinter.This has proven really, really vexing. It’s not immediately clear if this is even possible to do this. After a bunch of research I learned that I can register more than one wifi network as “trusted” in the app.When I registered a second network as trusted, my Move disappeared from the primary network. I got a “system not found” error in the app.I then tried to re-register the Move 2 on the original network. The app found one of the Moves but not the other one.I had to do a factory reset on the Moves to get them to work on the original network again.Am I missing something? Is there an easier way to use the Move on more than one network?

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MoPac
21 days ago
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Tim first time userContributor I
asked in Portable speakers
connect roam 2 issues

Speaker works with Bluetooth fine. Set up process works and connect to network. Then app cannot locate device. Try again, same thing. It can detect device to set up initially but after that never can connect. Frustrating. Ready to return. So disappointed.

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Ken_Griffiths
27 days ago
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Rodrigo Ruiz 57Contributor I
posted in Portable speakers
conexion a red compartida

Tengo sistema de red WiFi compartida y ni puedo conectar mi sonos a wiffi 

1
Pools-3015
20 days ago
colinashfield
colinashfieldContributor I
asked in Portable speakers
Audio Technica bluetooth turnable and Sonos Roam

Has anyone successfully paired a Sonos Roam with the Audio-Technica AT-LP120x Bluetooth enabled turntable? How did it work? How does it sound? And is there any delay? Thank you in advance. 

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D
3 years ago
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