i think I got a faulty Roam


Hello all, I think I got a faulty Roam, it was working fine till today, the led light flashes red, if I hook it to the charger, its a solid red. I’ve tried to reset it by long oressing all the buttons to no avail, unfortunately it seems Sonos has no customer service over the weekend in the US, anyone run into this issue? Any thoughts on gow to fix it, or am I stuck with a faulty Roam? Thanks in advance!


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I received my Roam this week and it was DOA.  No amount of charging (using multiple approaches including wireless Qi and direct power - yes with sufficient amp output!) will even turn this speaker on.  I only have an orange light which remains constantly on.  Tech support were friendly but ultimately provided no greater assistance than what was already available on-line.  All the “reset” approaches were undertaken to no avail. 

Organising a replacement Roam was a painful experience.  Over 40 minutes spent with a call-center operator who tried to have me replicate the same troubleshooting steps which an earlier techie had me perform, though one piece of advice was particularly grating “it’s a new device so have you tried holding down the power button for a few seconds longer?”. Really?!? And to answer the question, yes, I did try turning the device on.  I even tried pressing the power button to try and turn the device on (sarcasm people, it’s the lowest form of wit).

Finally, Sonos agreed to process a replacement order but then sent the necessary email to the wrong email address.  A follow-up phone call then took a further 25 minutes to correct their mistake. Having purchased online rather than in-store, I now have to wait a further period until a replacement is provided. This is in addition to the hassle of arranging for the return of the old, defective unit.

Having read through multiple forum entries, there does seem to be a high amount of defective Roam speakers which are simply not operating as intended. It’s been a very disappointing experience and I would query whether this particular product has potentially been rushed to market without appropriate quality controls being implemented.

Anyhoo, the short answer to the question of what to do when your Roam doesn’t power on, or shows a constant orange light, is to expect that you have a defective product which will need to be returned.  Whilst a reset may work for some, it wont assist for all.

Mine the same, working fine yesterday, now a red or orange looking light that comes on when I plug the charger in then goes off. No amount of charging, pressing the combination of buttons advised work, its just dead

Then it’s still best that you call in. 

App can't read it because it's not connecting

Seems like that matches what Sonos suggests here. Not really sure what the ‘app permissions’ is, as the charger should be going from the wall to the Roam, there’s nothing there with a screen that might talk about ‘app permissions’. I’d recommend that while the Roam is powered on, you submit a system diagnostic, and call Sonos Support to discuss it.

There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.

When you speak directly to the phone folks, they have tools at their disposal that will allow them to give you advice specific to your Sonos system and network.

5v/ 2a/ 10w. Says an app permission was disabled. But all permissions are enabled in Android settings

5v/2a 10w is what it says on both chargers

What about amperage? It’s kind of equally as important. All the voltage in the world won’t make a difference across a 1 amp connection. 

 

Been happening since last beta update

12volt , not charging on wireless charger either

What are the specs of your charger? Specifically, voltage and amperage, and if you’re connecting it directly, or using the conductive charger from Sonos?

Been charging for 3 days, using same charger Ive been using, only happens when it goes completely dead. 

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Hello all, I think I got a faulty Roam, it was working fine till today, the led light flashes red, if I hook it to the charger, its a solid red. I’ve tried to reset it by long oressing all the buttons to no avail, unfortunately it seems Sonos has no customer service over the weekend in the US, anyone run into this issue? Any thoughts on gow to fix it, or am I stuck with a faulty Roam? Thanks in advance!

1) I have the same problem, red led light at the bottom flashing for more than 6 day  unable to reset or power off or able to play . Contacted support by email and they promised to call tomorrow. 2) Since buying this item 2 months ago already seen faults like poor Charing , takes over a day to charge full using  Sonos roam  cable and ac ac wall socket plus also using Sonos roam wireless charger takes longer . No fixed to-date. 3) developed fault after a while music should goes up and down . 4) intermittently lock freezes and cant rest or power down . 

  1. when fully charged and then not used after 2 day it shows no power ie it cannot hold charge even after 2 day , I was told by Sonos tech support iris because it is designed to by Sonos to constant monitoring and Chevy with the router vm even when fully powered off , hence this takes power / bad design we are loosing power on my expense 


this product is badly designed and unreliable . I have been using other excellent potable  blue tooth speakers over 4 years , JBL flip , Marshal and Bose , have not had any problems with them and all of the still hold full charge even when not in use for S3Hs month and ready to go power os available which is not there on the roam , it runs out of juice : peer after 2 day even when not used 

 

 

It won't charge either. And when I get it to turn off it just turns itself on... White flasing for about 45 min.  Then solid red light.    I'll verify the charger I was trying in addition to the wireless Sonos I bought with it

Same like issue. Update then my roam disappeared.  Won't connect and can't be found no matter what I do.  Reset modem. Reset Sonos. Logged in and out secret times. Solid red light

Try holding rear power button for 20+ seconds until the top status LED shows and place on a charger that has a minimum power output of 5v/2A and leave for an hour, then power it on/or repeat the above procedure and see if that brings it back to life.

Same like issue. Update then my roam disappeared.  Won't connect and can't be found no matter what I do.  Reset modem. Reset Sonos. Logged in and out secret times. Solid red light

Had exactly the same problem, it was the charger as described above by Ken_Griffiths

Not quite sure what you are saying here, was it a case that the charger caused the problem with your Roam? If so, perhaps post an image showing it’s spec.

Had exactly the same problem, it was the charger as described above by Ken_Griffiths

A 5v/3Amp power-output charger that we use here will charge the Roam fully in 2-¼ hours from an almost empty state, if that helps at all.

No point using the ‘usual’ 5v/1A phone chargers, as you’ll probably be waiting ‘days’ for it to charge.

Was there ever a solid solution to this problem? Set up mine 24hrs ago. Worked great last night and the same exact thing happened that everyone has listed. I’m about to return and never buy from Sonos again. They are two expensive to be this faulty. My Play 1 is unable to connect to WiFi about once a month and I have to reset it every time, I made the mistake of thinking that it must be a one off thing. 

After charging it for about 10 hours mine suddenly started working again. 

Fair enough mate, hope you get it sorted ASAP :)

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Watts translate to Amps. I’m positive this is not a charger issue. How many known working chargers and cables does one have to try before one can conclude it not’s the charger or cable? I’m pretty sure 3 is more than enough to do that. 

It’s the Amps output that you want to make sure is correct

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Actually I’ve tried at least three different known working charging cables and three separate adapters of 20, 45, and 100 watts. I know that it recognizing the cable/charge because when I unplug the USB C from the Roam, the bottom Orange LED comes on for a few seconds and then goes out. If I plug in and unplug again, I can repeat it. But nothing else. It’s dead.

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