Hi. I’ve recently started using a new mesh router. I’ve managed to hardwire all my speakers except the Move without problem. However the Move won’t use SonosNet. However i can’t connect it to my new network. I’ve tried factory resetting but for some reason it automatically reconnects to the old network and I can’t work out how to stop it doing so! Any ideas guys?! Thanks!
connecting Sonos Move to new network.
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Welcome to the Sonos community and thanks for reaching out to us and starting to troubleshoot with the basic steps. I understand that the rest have already transitioned from the old wireless credentials (old network) to the new network except for the Sonos Move. Let me help out with some guides.
I would like to recommend the following guides to try if the issue would be resolved. (Please keep the Sonos Move placed on the charging bay while following the steps below)
If after the above recommendation, nothing helped, and you have mentioned that you have tried factory resetting the Move but it still reconnects to the Old network, that means the Move was not completely factory reset. Let me share with you the complete step by step guide on how to factory reset the Sonos Move.
Please let us know how it goes. We are always here to help.