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Account shows products I no longer own

  • 6 December 2022
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When I sign in to my account on the Sonos website and go to System, the list contains products I no longer own, like an old Play 5.  The Play 5 was actually recycled.  I did not deregister it before that.  But there doesn’t seem to be any way to get it off the list.  I know it doesn’t do any harm for it to be there.  I would just like to clean things up.  Thanks.

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Best answer by Airgetlam 6 December 2022, 00:35

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1 reply

It does no harm.

It wouldn’t be removed from your “registration” until someone else “registered” it. Think of it of a list of all items you’ve had and not sold to someone else. 

I’ve got a few devices on mine that I also recycled, it’s really not an issue. Unless you choose to look at that data every day :)