'Unable to play _____ the Connection to Spotify was lost' - Nov 2018

  • 1 December 2018
  • 5 replies
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Seems like there are loads of these threads. No definitive fix. Not sure if this is a Spotify or Sonos issue so will post on both forums.

Been a Google Play Music user for the last few years, but switched to Spotify for its recommendations and sharing options. Regretting it. GPM and Sonos were bullet-proof. Spotify and Sonos are constantly causing problems, and the integration is inferior - no Artist view? No Radio stations?

Currently unable to play Spotify at all via my Sonos, either from Sonos, or using direct play from my desktop/Android app. Only get the message 'Unable to play _______ the connection to Spotify was lost'.

Have restarted all Sonos speakers and the bridge, restarted router, re-added my Spotify account, etc etc. No dice.

Diagnostic: 82238290

Anything else to try?

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5 replies

Be patient. Spotify experiences a world wide outage.
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I had the same issue and this fixed it - Settings > Account Settings > re enter Sonos Account details. It seems the last update wiped this and it is essential for the connection to Spotify.
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Be patient. Spotify experiences a world wide outage. - Spotify account is fine and working independently of Sonos

I had the same issue and this fixed it - Settings > Account Settings > re enter Sonos Account details. It seems the last update wiped this and it is essential for the connection to Spotify. - When I go here my acccount is still registered, so this doesn't work for me

thanks for the suggestions both
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aaaaaalthough it's now working again. Seems like patience was indeed the correct answer.
Re-autorized Spotify in the iOS app restored the connection for me. Now I can play Spotify trough the Sonos Controller however playing from Spotify is not working.